I forgot the answer to the secret question

I forgot the answer to the secret question

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • HT5312 I forgot the secret questions

    I forgot the secret questions and help them recover, very necessary, on account remained 15$

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94291)

  • I forgot the secret question, I have applied for my tempering write that is sent to my mail yet but I have not gotten anything! Thank you

    I forgot the secret questions , i have applied for my tempering write that is send to my email but yet i hve not gotten anything ! Thank you

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89978)

  • I forgot my answer for my secret questions

    i forgot my answer for my secret questions want to reset them

    Try the methods described here in this link:  Apple ID: All about Apple ID security questions
    If that is impossible for some reason because you do not have a recovery email, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
         Apple ID: Contacting Apple for help with Apple ID account security
    Explain, that you need help with an account security problem.
    You can also try to email the iTunes Support using this form:https://ssl.apple.com/emea/support/itunes/contact.html

  • I know the user name and password but forgot the secret question

    I know the user name and password but forgot the secret question

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.@

  • HT1911 I forgot my answers to my secret questions

    I forgot the
    Answers to my secret questions what do I do

    I forgot my answers for the security question.

  • I forgot the secret question and I want to restore

    I want to retrieve secret question I've forgotten I want to get it back or change it and send it to me via E-mail

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • I forgot my answers to my secret questions

    i dont know my answers on my secret questions

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I want to know the secret question and answer I forgot

    I want to know the secret question and answer I forgot

      See Here.  Apple ID: Contacting Apple for help with Apple ID account security
    Ask to speak with the Account Security Team...
      Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I forgot the answer to the secret question. What do I do?

    I forgot the answer to the secret question. What do I do?

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I forgot the answer to the secret question, as they recover?

    I forgot the answer to the secret question, as they recover?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • I am not able to change my password. I obviously forgot the answers of the secret questions. I tried by email, but received no email. What to do?

    I am not able to change my password. I obviously forgot the answers of the secret questions. I tried by email, but received no email. What to do?

    I have the same problem -- no email arrives when I try to reset my password.
    I'm syncing my iPhone 5 to iTunes and keep getting messages about all the content that will not sync because "not authorized."
    So I try to login to my Apple ID
    - password is wrong
    - follow the link to reset password
    - chose "send email" but no email arrives (I even check 'junk' folder to be sure)
    - go back to reset password and try "Answer security questions"
    - says my DoB is wrong but I'm sure DoB is correct and there's no way forward
    So what is the solution? Re-purchase all the content that won't sync?

  • HT5787 I forgot to answer the secret question camels Store account and you follow the steps in the site account settings but I have not got any mail explains what are the steps involved

    I forgot to answer the secret question camels Store account and you follow the steps in the site account settings but I have not got any mail explains what are the steps involved

    Call your contry's number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • HT1689 I forgot my answers to the secret questions on iTunes. How do I find out what they are?

    I forgot the answers to my secret questions. How do i find out what they are again?

    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.

  • I forgot the secret answer to the question and asked the recovery. No message is sent you

    I forgot the secret answer to the question and asked the recovery. No message is sent to me in Alternate Email or bisc Email
    what i can do naw ?

    If you aren't receiving the email to your rescue email account (it won't be sent to your alternate email address, that is a different setting/address on your account), and you've checked the spam folder on it and tried clicking the reset link again, then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

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