I forgot the answers of the security questions.

I bought an iTunes card, but I can't used it cause when I try to buy it tells me to answer the security questions, but I forgot them.
I sent the information to the email, but the email does not arrive, I already checked all the mailboxes.
Now I can't retrieve my money and I cannot buy anything.
Please, if you know solve this problem, help me. ;(
I redeem my iTunes card in my iPhone 5.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92724)

Similar Messages

  • I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

    I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

    this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

  • HT5312 I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

    I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

    I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
    You can contact either iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?

    I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?

    Security questions:
    https://discussions.apple.com/thread/4533485?tstart=0

  • HT5312 I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?

    I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95679)

  • I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?

    I  forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT204053 i forgot the answers to my security questions and want to change the questions and answers

    i forgot the answers to my security questions and now cant change my password
    who do i contact>?
    do i call applecare?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • My itunes account has been block due to i forgot the answer of my security question

    My itunes account has been block due to i forgot the answer of my security question

    If changing your password does not solve then contact itunes support

  • How can i figure out the answers to my security questions if i forgot the answers

    how can i figure out the answers to my security questions if i forgot the answers

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • Hi guys i forgot the answers of my security question please tell me what sould i do ??

    hi guys i forgot the answers of my security question please tell me what sould i do ??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How do i change the answers to my security questions? i completely forgot them..

    how do i change the answers to my security questions? i completely forgot and because of this iTunes isn't letting me purchase on it or download and sync my computer to my ipod so i can downloead the songs back onto this new ipod. help please?

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • How do i get the answers to my security questions if i forgot them?

    How do i get the answers to my security questions if i forgot them?

    You forgot the answers? Check out this article. I'm not sure why you'd need to answer the questions, as it's your Apple ID that brought you to this forum. And write the answers down in a safe place next time.
    Clinton

  • I forgot the answers to my security questions

    I forgot the answers to my security questions and the email that gets the how to reset them no longer exists. How do I change the email that gets how to reset the answers?

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96475)

  • I forgot the answers of my security questions

    Hello All,
    I forgot the answers for my security questions, any one knows how to change them.
    Thanks

    Read here:
    http://support.apple.com/kb/ht5312
    If nothing works, either:
    Go here, ask for assistance:
    https://getsupport.apple.com/GetproductgroupList.action
    Or, call AppleCare & ask for "Account Security".

  • HT5699 Hi.  I forgot the answers of my security questions , what should I do?

    Hi.  I forgot the answers of my security questions , what should I do?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • HT5312 I forgot the answers of my security questions, and try any times and nothing happens .....

    I forgot the answers of my security questions, and try any times and nothing happens .....

    If the email hasn't arrived after a few hours and isn't in a spam filter, use the link to contact the iTunes Store staff in the 'Additional Information' section of that article.
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