I forgot the answers to my security questions but i cant send myself an email to reset them

Help please

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

HT5312 I've tried to send two emails to my 'rescue email' because I forgot the answers to my security questions, but nothing's sending. Help?

So I set up the account maybe seven years ago? I don't remember the answers to the security questions, but I'd really like them sent to me. Why isn't the 'rescue' email sending?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 I forgot the answers of my security questions but I cannot find out how changing them,

I forgot the answers of my security questions but I cannot find out how changing them,

Call Apple Care for your country and request help resetting the questions.

HT5312 I forgot the answers to my security questions so i cant purchase anything now.. What do I do?

I forgot the answers to my security questions so i cant purchase anything.. What do I do?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90671)

I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT201363 I cannot find the answers to my security questions for Itunes and cannot figure out how to reset them

I cannot find the answers to my security questions for ITunes and cannot figure out how to reset the questions.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105414)

HT5312 What if I forgot the answers to my security questions, but don't know what my rescue email address is? Can I change the rescue email address?

iTunes won't let me download anything until I verify my account, but I cannot do it! I need help URGENTLY.

You can't change your resuce email w/o security questions.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT1420 I forgot the answers to my security questions to authorize my computer. How do i reset my security questions?

Having a hard time trying to buy some songs for my daughter. I have a new computer and it is not authorized to purchase items from itunes. When i try to buy something it askes for 2 security questions that i have forgoten. How do i change the security questions? I've left a number with the support team and nobody has called me back. I thought posting on here might be a faster solution to my problem.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then only iTunes Support / Apple can reset the questions.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I forgot my answers to my security questions and I'd like to know how to reset them?

I need a way to reset my security answers. It won't let me purchase from iTunes.

f you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

I forgot the answers to my security questions but when I go to change my security questions IT MAKES ME ANSWER MY CURRENT SECURITY QUESTIONS--THAT I DONT KNOW THE ANSWERS TO!!

PLEASE HELP ME I'M GETTING SO FRUSTRATED

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT204053 i forgot the answers to my security questions and want to change the questions and answers

i forgot the answers to my security questions and now cant change my password
who do i contact>?
do i call applecare?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

HT5312 What should i do if i forgot the answers of my security question?

What should i do if i forgot the answers of my security question? I

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

I need to change my rescue email because it's not valid any more and I forgot the answers of my security questions I need your help pleasd

I need to change my rescue email because it's not available anymore and I forgot the answers of my security questions so I didn't receive any email because of my invalid hotmail sorry if my English isn't good but I hope you understand what I mean thanks for your cooperation

You need help from an Apple employee. We are just other users like you are. Go here, find your. Up try and contact Apple.
http://support.apple.com/kb/HT5699
This site might even work better if you want to make a phone call. Ask for Account Security.
http://support.apple.com/kb/HE57

HT5312 I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
You can contact either iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?

I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679)

I forgot the answers to my security questions but i cant send myself an email to reset them

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