I forgot the apple id and email password also the answer to the security question but i have the Serial, part number and imei

i forgot the apple id and email password also the answer to the security question but i have the Serial, part number and imei

Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
4. Follow the onscreen instructions

Similar Messages

  • TS2446 i cant remember the answers to my security questions.  i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. how do i fix this?

    i cant remember the answers to my security questions.  i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?

    If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS3988 I'm trying to purchase some apps and things on iTunes but seem to have forgotten my answers to my security questions. I have my apple I'd & password but how can I go in to overwrite or change security questions?

    I'm trying to purchase some apps and things on iTunes but seem to have forgotten my answers to my security questions. I have my apple I'd & password but how can I go in to overwrite or change security questions?

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions

  • I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

    I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • I forgot my security questions but I have my ID password, how can I change them?

    I forgot my security questions but I have my ID password, how can I change them?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (90201)

  • HT5312 I forgot the answers of my security questions but I cannot find out how changing them,

    I forgot the answers of my security questions but I cannot find out how changing them,

    Call Apple Care for your country and request help resetting the questions.

  • I am trying to reset my answers to my security questions but it is not sending me the email to do so.

    I am trying to reset my answers to my security questions but it is not sending me the email to do so.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97991)

  • Why can't I send a code to reset my security questions but I have a rescue email address?

    Why can't I send a code to reset my security questions but I have a rescue email address?

    If you have a rescue email address on your account then you will see a reset link on your account : http://support.apple.com/kb/HT6170
    If you only have alternate/secondary email addresses on your account then you won't get the reset link, an you won't be able to add a rescue email address until you can answer your questions - you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then add one for potential future use : http://support.apple.com/kb/HT5620

  • HT201363 I know the answers to my security questions but...

    I know the answers to my security questions but it keeps telling me they are wrong.  I am absolutely positive I am putting in the correct information.  How the heck can I fix this so that I can make purchases from my new iPhone?

    Hi ljoaquin68,
    The article below should help you reset your Apple ID security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you require additional assistance with this, click on the link below for guidance:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    I hope this information helps ....
    Happy Holidays!
    - Judy

  • My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!

    My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!

    Rescue email address and how to reset Apple ID security questions

  • I just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    i just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93361)

  • HT5312 I've tried to send two emails to my 'rescue email' because I forgot the answers to my security questions, but nothing's sending. Help?

    So I set up the account maybe seven years ago? I don't remember the answers to the security questions, but I'd really like them sent to me. Why isn't the 'rescue' email sending?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 When I made my Itunes account, I didn't type in a rescue email address. Now my computer is saying that I have to type in the answers to my security questions, but I can't remember them. But, since I don't have a rescue email, I can't find out the a

    When I made my Itunes account, I didn't type in a rescue email address. Now, whenever I try to buy music, it says that "since this is the first time buying music on this computer, you must enter the answers to your security questions". But, first, I've always bought music on this computer. Second, I can't remember the answers to my security questions. But I can't reset them, because I don't have a rescue email address. What do I do?

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

    I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
    I do not know what the problem is and I am asking for any resolutions. Please and thank you!

    Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

  • I need my answers to my security questions but I don't have a rescue email set up and won't have a chance to call. Is there an email address instead of phone number that I can contact?

    Need answers to my security questions. Don't have a rescue email set up. Don't have time to call apple support but an email address would come in handy. :)

    You will need to contact iTunes Support / Apple in your country to get the questions reset, which will normally be by phone as they need to confirm your id and that it's your account.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    You can try contacting them via this page and explain, but they are likely to want phone contact (which is likely to be quicker than emails going back-and-forth, and you potentially having to wait 24 hours for each reply) : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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