I forgot the secret answer to the question and asked the recovery. No message is sent you

I forgot the secret answer to the question and asked the recovery. No message is sent to me in Alternate Email or bisc Email
what i can do naw ?

If you aren't receiving the email to your rescue email account (it won't be sent to your alternate email address, that is a different setting/address on your account), and you've checked the spam folder on it and tried clicking the reset link again, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

  • I forgot my secret answer to my question, and I want to change my password

    I forgot my secret answer to my question, and I want to change my password

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5570 I forgot my security answers for my questions and I don't have a rescue email, do I still have to call Apple in order to reset them?

    I forgot my answers and have no clue what they are. I do not have time to call apple in order to reset them. Is there any other ways I can reset them if I don't have a recovery email??

    Basically, you need to call Apple; if you want, you can use this form, but will probably be told to call.
    (97730)

  • I want answers to security questions and does not have email Rescue

    I want answers to security questions and does not have email Rescue email anthore

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset (we are fellow users here on these forums).
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I forgot the secret answer to my email and rescue lost please help me

    I forgot the secret answer to my email and rescue lost please help me

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201363 Good evening ...  I have an account in appel and I have purchased a card  But I can not buy applications because the applications you want to push it under the answers to security questions and I forgot the answers to these questions  How can I c

    Good evening ...
    I have an account in appel and I have purchased a card
    But I can not buy applications because the applications you want to push it under the answers to security questions and I forgot the answers to these questions
    How can I change my answers to security questions??

    Hello, yazanalmasri0.
    If you need to reset your security questions and have a rescue email attached to your Apple ID, this article will help you with this issue.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you are still unable to reset your security questions or do not have a rescue email associated with your account, you will need to reach out to our account security team. 
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • HT6170 I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."

    I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."
    how can i reset them?

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • HT5312 I forgot the answer to my questions and I'm not receiving any email

    I forgot the answers to my questions and I'm not receiving any email in rescue email

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.

    I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.

    you will want to call apple and if they can verify your account then they can reset the questions

  • HT1918 What about the verification questions? the ones like "way was your first job?" or "your favorite teacher?" I just got a new iPod and forgot the answers to those questions, and need to change them..

    What about the verification questions? the ones like "way was your first job?" or "your favorite teacher?" I just got a new iPod and forgot the answers to those questions, and need to change them.. not sure how, but I need to do that in order to download new stuff on my new ipod

    Funds cannot be transferred from one Apple ID account to another.
    Try here > Rescue email address and how to reset Apple ID security questions
    If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service

  • HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

    i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

    Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
    As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
    http://www.apple.com/support/appleid/contact/
    and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
    Regards.

  • HT5312 hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    Hi Ahmed,
    You can contact iTunes Support by email here:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

    I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email.  Is there another way to change or get the answers for the security questions?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

  • HT5312 I cant remember the answer to some questions and they blocked my account. I've been sending requests for them to send it to my mail like 20 times and nothing. What can I do?

    I cant remember the answer to some questions and they blocked my account. I've been sending requests for them to send it to my mail like 20 times and nothing. What can I do?

    Click here, phone Apple, and ask for the Account Security team.
    (87657)

  • I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?

    I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?

    Hi Dylain,
    You can manage your Apple ID account here: https://appleid.apple.com/
    Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
    If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
    Hope this helps!
    ~Joe

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