I formatted my ipad with ios 7 and now its asking me for the previous owner's apple id. what do i do??
I formatted a previously owned apple ipad with the ios 7 in it. Now when i was setting it up again, its showing me the previous owner's apple id and asking for the password. I dont know the previous owner's password so i cannot set it up. What do i do? I need my ipad back...
Sorry alisha, but you have encountered an Activation Lock, and the only way you can get around it is to have the Previous Owner do the following:
Removing Previous Owner from Device
Sorry,
GB
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I found and iPod touch 5th generation. I restored it now its asking me for the apple Id that had set up the iPod. Myoy quesyotion is ow can I skip that step.
JacobiJ, no email address/Apple ID is listed. It just says enter the Apple ID and password.
JacobiJ wrote:
Send them a email at the Apple ID email address and tell them you found their iPod. I'm sure they will be very greatful. -
i need help! i am trying to update iphoto on my macbook pro that i had bought from someone else. although i am signed into my account when trying to update it is asking me for the previous owners account details and it wont let me change it to my details how can i solve this problem please.
thank you
Jan RobinsonThat's because the Mac, OS X and the iLife apps that came preinstalled on the Mac all belong to the previous owner. The previous owner needs to call Apple care and have their Apple ID disassociated from the Mac. Then the hard drive needs to be totally erased and OS X and the iLife apps reinstalled using OS X Recovery.
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Mac game loaded with logic express, now its asking me for license key
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Fox -
I could not contact the previous owner so that can help me the way you have described
The Help page you came here from gives you all the information; without the previous owner's password or his removing the phone from his list of devices you cannot proceed and I'm afraid your phone is useless.
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Hi All
I upgraded my ipad to ios7 but now it is asking for a passcode. I never had a passcode on it before, now dont know what to do.
HELP
GabrielleI had to call Apple Support and they walked me through the restore procedure.
We first had to delete the old account from iCloud and then do a restore from iTunes.
Even with Apple Support's help, it took a few tries.
We had skipped the adding a passcode during the ios7 update.
The helpdesk said we must have inadvertently, but I know that we did not:
i.e. we just pushed a "Don't add a passcode" button (I don't remember the exact text)
on the touchscreen and nothing else.
We had to restore from a few month old iTunes backup -
The lady at the Apple Support call desk was very nice and helpful, -
Please note here that iPad is wifi only...and I have tried restoring it 3-5 times and still it's locked to the previous owners account
Actually the correct procedure to follow is detailed by Apple in the Support article linked above:
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process. -
After I updated my new Ipad with IOS 6, now Map& Dictation icon are not working. please help me
Thank you wjsten for your soon reply. Unfortunately on these days I'm in a country that Apple don't have any retail store here and for sake of time I prefer to fix it myself to DHL it to the nearest country to use its warranty. Do you have any idea how can I fix it? Do you think it's a software issue?
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I purchased a refurbished iPad and downloaded some videos via Wi-fi. Now I want to do a sync backup on my computer but it says it will erase my ipad because it is already synced to another computer. I guess the previous owner's computer. What can I do without losing my downloads?
Hi, mtsak.
I would recommend transferring your purchases to your computer. After the transfer is complete your media should be in your iTunes library. If the indicator that your iPad will be erased appears, just sync the transferred media. Only media purchased via iTunes with your Apple ID will transfer. From there, you should be able to backup.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Also, if you ever are missing purchased iTunes media, you can download it again free of charge by following the steps in the article below.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
I have updated my iOS and now my hotmail will not verify my password through apple mail app. I have reset password - tried new password and old password and it still gives me password incorrect. Hotmail works fine on Mac. Has anyone had this difficulty and been able to resolve it?
Did you try deleting the mail account, then adding it back? I've read a lot of times that is what needs to happen in order for it to work properly.
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I bought an iPad 2 at a yard sale and now it won't let me change the Apple ID from the previous owner to me. What do I do
If you can't contact the owner, there isn't anything you can do.
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my ipad is locked and itunes is asked me for an account of of developer please how can i install the ios 7
Hi there Martha250,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
i bought iphone 5 and then i updated to ios but now its asking for apple id and password (this phone was registered to find my iphone) what now?
its showing like m*****@yahoo.com
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my friend give me his apple id that i use to download apps and then i change its email add name and address.. now i update my iphone ios then now its asking for i cloud id and password but when i open the email add for that account its been dissabled because its been long time not used... what can i do to activate my iphone???
iPhone 4, iOS 7.1Call Apple and ask for Account Security.
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I was trying to snyc with computor and now its frozen on do not disconnect
i was trying to snyc with computor and now its frozen on do not disconnect
NOTE: If the iPod is set to Manually manage music or Enable disk use, it will say DO NOT DISCONNECT until you eject the iPod. Just want to make sure it really is "frozen."
If iPod is frozen, you need to do a Reset on the iPod.
http://support.apple.com/kb/ht1320
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