I found a solution for my "iTunes has stopped working" problem

iTunes was opening ok but would only play music; if I tried doing anything else like importing music or even navigating around it would crash with a "itunes has stopped working" message and shut down.
I uninstalled and reinstalled iTunes twice with no luck. I searched for hours for a solution and finally figured it out.
What the problem was is a corrupt user profile. I determined this by creating a new user account on my computer, opening itunes under this new account, and doing the things that would make it crash under my original account.
Since it worked fine under my new account, I had to then transfer all of my user profile info from my previous account to my new one. Which is kind of a pain in the butt but not too bad.
There are instructions for doing this on the Microsoft site. One thing to make sure if that you setup the new account as an admin (the way I did it, per the instructions, was to setup a third account that transferred the files from the original to the new account) and to share all files under the user profile with "Everyone" so that they can be copied and transferred. I did have trouble trying to copy all of the files at once and paste. It didn't work. So I ended up copying individual folders and pasting them into the new account. You only need to do this with the folders that contain your individual data, e.g. My Music, My Pictures, etc. The way I figured out which folders and files to transfer was trying to open them under the new account. If they wouldn't open, they didn't need to be transferred. Anyway, rely on Microsoft instructions for this, I'm not a computer wiz myself.
Hope this helps someone because it took me a couple of days to figure it out!

Adobe CS4 products were never meant to be transferred. It breaks the licensing and you get this error.
There is a License Recovery tool for the Mac, download that from:
Error "Licensing has stopped working" | Mac OS
For OSX 10.7 and above you can try fixing it using the Python Script and Terminal app. If you succeed, this will save you from Plan B, reinstalling Photoshop and illustrator plus all the updates.
So basically
Open Terminal
Type sudo and leave a space
Then download and unpack the LicenseRecovery111 dmg.
Inside you will find the License Recovery folder and inside that you will see "LicenseRecover.py
Drag LicenseRecover.py into the Terminal Window and press "enter"   You should see this:
Enter your admin password. Ignore the fact that the cursor does not move and press Enter again.
Follow the instructions, and when done, you can quit the Terminal.
It should then be repaired. Try starting your programs.

Similar Messages

  • "iTunes has stopped working" problem

    Hello everyone!
    When I opened my iTunes this morning, a dialog box that says "iTunes has stopped working" appeared. I tried to reboot my PC and reinstall iTunes but still the problem continues to show up. Can anybody help me?
    Here are some that may help you figure out the solution. Im using Vista btw
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.3.1.55
    Application Timestamp:    4deec351
    Fault Module Name:    StackHash_f4c9
    Fault Module Version:    6.0.6001.18538
    Fault Module Timestamp:    4cb733dc
    Exception Code:    c0000374
    Exception Offset:    000b0dbc
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    1033
    Additional Information 1:    f4c9
    Additional Information 2:    b4dfd03f46348f2e4333ae06a0f014f6
    Additional Information 3:    b7a9
    Additional Information 4:    af571f1efb4d64250a40363c4d77e983
    Hope to hear from someone soon!

    You're welcome, Renzo!
    The aftershocks continue, sadly. Some parts of the eastern suburbs are having to be abandoned, because the damage from the liquefaction effect would take several years to remediate (assuming that we don't get any further large 5s or 6s). Our house is okay, but services keep getting damaged after the large shocks.
    Can't really tell when it's going to be over, too. Canterbury is situated over a mosaic of North-South-running and East-West-running faults created about 50 million years ago. They've mostly been dormant for a long time, but after the big quake in September a bunch of them have been destabilised. So they keep popping (which is what produces the ongoing big aftershocks).

  • I am trying to open my itunes and it says itunes has stopped working, problem event says APPCRASH???

    ITUNES OPENS AND  THEN ERROR MESSAGE COMES UP SAYING ITUNES HAS STOPPED WORKING AND THE PREBLEM EVENT NAME SAYS APPCRASH WITH A LOAD OF OTHR INFO
    UPDATED QUICKTIME BUT ITS STILL THE SAME, CANT UPGRADE ANY NEW VERSIONS AS IT WONT LET ME GET THAT FAR
    ANY ADVICE??

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • I'm having that "Licensing for this product has stopped working" problem again.

    This seems to happen every year for me.
    I've tried all 4 suggested solutions, but still no luck.
    I know I wrote myself a note last year about "moving the cache and trusted file folders," but I have no idea where they are.
    Please somebody help.  This is getting maddening.
    Sincerely,
    Karl Gruehn

    http://kb2.adobe.com/cps/405/kb405970.html
    5 seconds on Google
    Mylenium

  • Itunes has stopped working problem event name appcrash

    Hi every one
    I faceing this problem every time I tried lunch itunes, I tried to uninstall and reinstall itunes many time but still facing same problem
    My OS is Win 7 64 bit
    Thanks and waiting

    Lets try something a little more draastic.
    Do a complete uninstall of iTunes and related programs using the method here:
    http://support.apple.com/kb/HT1923
    restart you PC.
    Download and install iTunes
    http://www.apple.com/itunes/download/
    If you need QuickTime it's here:
    http://www.apple.com/quicktime/download/win.html

  • Itunes has stopped working problem , appcrash

    Hi every one
    I faceing this problem every time I tried lunch itunes, I tried to uninstall and reinstall itunes many time but still facing same problem
    My OS is Win 7 64 bit
    Thanks and waiting

    Lets try something a little more draastic.
    Do a complete uninstall of iTunes and related programs using the method here:
    http://support.apple.com/kb/HT1923
    restart you PC.
    Download and install iTunes
    http://www.apple.com/itunes/download/
    If you need QuickTime it's here:
    http://www.apple.com/quicktime/download/win.html

  • ITunes has stopped working - iTunes 12.1

    I just updated iTunes 12 to 12.1 on two Windows 7 x64 systems. On both systems, iTunes fails to run now although 12.0 ran perfectly.
    Upon clicking on the iTunes program icon, I get a dialog:
              Runtime Error!
              Program:  C:\Program Files\iTunes\iTunes.exe
              This application has requested the Runtime to terminate it in an unusual way.
              Please contact the application's support team for more information.
    This is followed by a second Windows crash dialog on my first system:
              iTunes has stopped working
              Problem Signature:
                    Problem Event Name:                APPCRASH
                   Application Name:                       iTunes.exe
                   Application Version:                    12.1.0.71
                   Application Timestamp:              54c76235
                   Fault Module Name:                    KERNELBASE.dll
                   Fault Module Version:                 6.1.7601.18409
                   Fault Module Timestamp:            5315a05a
                   Exception Code:                          c000041d  
                   Exception Offset:                         000000000000940d
                   OS Version:                                 6.1.7601.2.1.0.256.48
                   Locale ID:                                   1033
                   Additional Information 1:             b956
                   Additional Information 2:             b956b0c787c12b5653b9ee496e31c42e
                   Additional Information 3:             2fe2
                   Additional Information 4:             2fe2087e98073ca074b5d037e75ccb2c
    On my second system, there is a slightly different failure:
              iTunes has stopped working
              Problem Signature:
                    Problem Event Name:                APPCRASH
                   Application Name:                       iTunes.exe
                   Application Version:                    12.1.0.71
                   Application Timestamp:              54c76235
                   Fault Module Name:                   btmmhook.dll
                   Fault Module Version:                6.3.0.6300
                   Fault Module Timestamp:          4c5239cd
                   Exception Code:                         40000015
                   Exception Offset:                        000000000001a3ee
                   OS Version:                                6.1.7601.2.1.0.256.48
                   Locale ID:                                   1033
                   Additional Information 1:             87cb
                   Additional Information 2:             87cb48742dd7844ff1df33721f990ecd
                   Additional Information 3:             9d5c
                   Additional Information 4:             9d5c064844e6d8e27291889a991b03f2
    None of these failures ever occurred previously with my configurations (including 12.0) with iTunes. And no, the video compatibility version (64-bit installer with 32-bit payload) doesn't fix these problems either. And I cannot find any copy of the 12.0 version to revert to!!!
    Clearly this update wasn't sufficiently tested before being released. Help!!!!
              - Dov

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
    tt2

  • Itune has stopped working

    I sync my iPad. iOS 4.3.3  with itune 10.4   can't  sync photo. window shown.
    Itune has stopped working  and report these
    app crash. ของQuickTime ครับ ลองหาจากอากู้แล้วยังไม่สามารถแก้ได้ครับ รบกวนตามรายละเอืยดด้านล่างครับ
    itune has stopped working
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.4.0.80
    Application Timestamp: 4e262cf4
    Fault Module Name: QuickTime.qts
    Fault Module Version: 7.69.80.9
    Fault Module Timestamp: 4cf4536a
    Exception Code: c0000005
    Exception Offset: 001cd746
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1054
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Hello Robele
    Check out the articles below for troubleshooting issue with iTunes, just pick the one that is for your operating system on your computer.
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • ITunes has stopped working - would appreciate assistance

    The only thing that was done was I backed up and synched two iPhone 5's. Several hours later I reopened iTunes and recieved the following error:
    iTunes has stopped working
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    iTunes.exe
      Application Version:    11.0.5.5
      Application Timestamp:    520e4d27
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.18015
      Fault Module Timestamp:    50b83c8a
      Exception Code:    c06d007e
      Exception Offset:    0000c41f
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    Windows 7 Ultimate 64 bit
    I have searched the forum but was unable to find any results. Thank you.

    Hi TxParamedic,
    If you are having launch issues with iTunes, you may find the following article helpful:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Regards,
    - Brenden

  • Itunes launches fine however I cannot connect to the Itunes store.  It says that Itunes has stopped working and windows is looking for a solution.

    Everything seems fine until I try to access the ITunes store.  Then I get a message that ITunes has stopped working and that Windows is looking for a solution.  Then it tells me that no solution has been found and closes down Itunes.
    I can still sync music / podcasts to my ipod and iphone.  I am still getting podcast downloads automatically for the ones I have subscribed to.
    This is the first time this issue with not being able to access the Itune stores has happened to me.  I was just there 2 nights ago.

    Hello notime4,
    The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • ITunes keeps shutting down when I open it up.  The message says iTunes has stopped working.  A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solutions is found.

    iTunes keeps shutting down when I open it up.  The message says iTunes has stopped working.  A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solutions is found.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
    tt2

  • Can't get itunes.  I get the following message when I click on either the shortcut or the program.  It says ITunes has stopped working and I can either check on line for a solution and close the program or just close the program.

    When I click on the itunes shortcut or the program  I get the following message:
    ITunes has stopped working.  My two options are:  Windows can check on line for a solution to the problem or close the program. 
    It seems that my entire library is not there.  If I sync my ipod will it add it back into my library on the computer? 
    I've even tried installing again and nothing works.  Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
    Thanks

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • I have iTunes 11.4 and Windows 7. Using iTunes on Windows 7, I get message that iTunes has stopped working and Windows will close the program and notify me if a solution is available. Same message for last two days. Anyone else getting this?

    I have iPad 2, iPhone 5s, both with iOS 7.1.2. I use PC with Windows 7 and hard wire internet service and iTunes to update apple products; no wi-fi. I updated iTunes to v11.4 on 09/11/14. I ran Windows update on 09/10/14. I did not try to open iTunes on my PC until yesterday 09/16/14. I got the message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  I got the same message today.  Does anyone know if this is a Windows problem and if a solution is coming or an iTunes problem?  I can get iTunes on iPad and iPhone.  All other programs PC are working correctly.  I use Norton Internet Service on PC.  I ran virus scans and repair/reinstall iTunes yesterday on PC.

    Hello notime4,
    The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • TS3494 my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder.

    my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

  • One solution for 'iTunes has stopped working' message

    This worked in my case for iTunes 10.5 on a Dell Inspiron 1525 running 32-bit Vista. Symptoms started after I had to re-install it. Suddenly, whenever I tried to dl anything from the store, the dl would hit 100%, then I'd get the error message and DEP would then shut down the program. Upon re-starting, the dl wouldn't be in my apps list. (However, the actual dl WAS in my iTunes folder -- it's just that iTunes couldn't 'see' it.)
    I followed all all -- and I mean ALL -- the Apple guides over the course of 2 days with no success, even after numerous re-installs. Also tried every obsure suggestion I came across in the forums here -- and there were a lot!
    What finally worked for me were the suggestions at this link:
    http://www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vi sta.html
    Following the suggestions there, I discovered uninstalled 'debris' residing in the App Data\Local and App Data\Roaming folders, specifically two Apple folders with content. I manually deleted these. These locations aren't mentioned in the Apple guide to manually uninstalling your iTunes. (http://support.apple.com/kb/ht1923)
    I also discovered debris throughout the registry which I removed manually with regedit. (Make backups of your registry before you go rummaging around in there! The usual warnings apply...)
    I also found two Quicktime files residing in the main Windows directory. (Ver 10.5 no longer installs Quicktime and I had un-installed my previous versions) I don't think these made a difference but 'off with their heads' anyway.  (^-~)
    BTW, all of this occurs after I used Revo Uninstaller in moderate mode. So even it didn't catch all the leftover debris. (I'm not brave enough to try it on a more aggressive setting...)
    Thought I pass this on in hopes it saves someone some grief....

    iTunes has stopped working message after having it open for one minute.
    I open itunes and a message comes up after a minute "itunes has stopped working". I got the update automatically to my Windows 7 64 bit pc 10.5.0.142.  After reading tons of probelms online about version 10.5
    I have decided to do nothing for now.  Seems people are putting hours into trying to fix it.  I was going to uninstall and reinstall but seems that isn;t working for to many people.
    How do we get some help from apple? 
    Anyone have any answers???  APPLE HELP please!!!!!!!!!!!!!!!

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