I get a black screen when trying to watch a movie on itunes

I have a laptop that I take to work. I am a teacher at a school. When using my school internet, I am able to see my movies in itunes. But, when I take my laptop home and use my internet, I get a black screen when trying to view a movie.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
If images are missing then check that you aren't blocking images from some domains.
*Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
*Check that images are enabled: Tools > Options > Content: [X] Load images automatically
*Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
*Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).
If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.
Make sure that you do not block third-party images, the permissions.default.images pref should be 1.
*http://kb.mozillazine.org/Images_or_animations_do_not_load
There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.org/kb/Images+or+animations+do+not+show

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I get a black screen when trying to watch some of the TV shows i have downloaded from the store for Itunes

Hello
I have a problem where when i try to open my TV shows I got from the Itunes store. They just give me a black screen and the video itself isnt playing while it isnt paused either. I have tried uninstalling and reinstalling, checking for updates, updating and just about everything I can think of. But the thing is...it was working fine about 5 months ago and ive been having problems ever since. Any suggestions or ways to fix this? I really dont wanna have to buy all that again.
Thanks

i am having the same problem.i use windows 7 and had no issue last week when i watched the new episode on my season pass. i tried to watch this weeks episode and it will not play nor will older episodes i have watched already. However i have no problem playing music videos.

I just had my hard drive replaced, and now when I am online get a black screen when trying to open a pdf. Any help would be appricated

I'm getting a black/blank screen when trying to open a Pdf. off the internet. Can some one please tell me what to do to fix this? I just had my hard drive replaced and never had this problem before. Thank you

try downloading adobe acrobat reader and installing it......

Black Screen when trying to watch videos

When using iTunes on my computer, every time is try to watch a TV Show, movie or Music video all I get is a black screen. It does not matter if the video is in the 'cloud' or actually on my hard drive. Every video I try to watch is just a black screen. Please help. I am getting slowly frustrated with all things apple.

Hello ToniJane1987,
The article linked below details a number of troubleshooting steps that can help get video to play correctly in iTunes on your computer.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/en-us/HT203205
Cheers,
Allen

I get a black screen when trying to open icloud for my mac mail

Also on some websites, the pictures do no show.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
If images are missing then check that you aren't blocking images from some domains.
*Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
*Check that images are enabled: Tools > Options > Content: [X] Load images automatically
*Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
*Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).
If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.
Make sure that you do not block third-party images, the permissions.default.images pref should be 1.
*http://kb.mozillazine.org/Images_or_animations_do_not_load
There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.org/kb/Images+or+animations+do+not+show

Black Screen When Trying to watch On Demand

Hello,
We just had verizon installed yesterday and everything was working fine, but today whenever I go to watch On Demand I can hear the program but the screen is black. We shut the box down and turned it back on, but it still didn't work. If someone could help, I'd appreciate it!
Thanks!

Probably not correct but..
Did you try to play a HD VOD on a std def box?

I just get a black screen when i try to play movies on netflix.

i talked to netflix and they said its a silverlight problem. so i called Microsoft and they said they cant help me if im not using IE and that i need to contract you guys to fix the problem.

Application Basics
Name: Firefox
Version: 25.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
Extensions
Name: avast! Online Security
Version: 9.0.2006.53
Enabled: false
ID: [email protected]
Name: Skype Click to Call
Version: 6.12.0.13601
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
browser.startup.homepage: google.com
browser.startup.homepage_override.buildID: 20131112160018
browser.startup.homepage_override.mstone: 25.0.1
extensions.lastAppVersion: 25.0.1
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Graphics
Adapter Description: AMD Radeon HD 7800 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 2048
Device ID: 0x6819
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 3-28-2013
Driver Version: 12.104.0.0
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3 Basic ECC
Version in use: 3.15.3 Basic ECC
NSSSMIME
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Version in use: 3.15.3 Basic ECC
NSSSSL
Expected minimum version: 3.15.3 Basic ECC
Version in use: 3.15.3 Basic ECC
NSSUTIL
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Version in use: 3.15.3

Why do I get a black screen when i click on a PDF in a web page?

why do I get a black screen when i click on a PDF in a web page? Firefox works as is should.

Hi,
From your Safari menu bar click Safari / Preferences then select the Extensions tab. If you have any installed, turn that off, then relaunch Safari. Try a PDF file.
If it's not Extensions, open a Finder window. Select MacintoshHD in the Sidebar on the left. Now open the Library folder then the Internet Plug-Ins folder. If you see any files such as this:
AdobePDF Browser or Viewer Plug-in
Move it to the Trash, relaunch Safari.
Carolyn :-)

Why do i get a black screen when i open a pdf file?

why do I get a black screen when I open a pdf file?

I'm seeing the same thing, as well as "zombie" AcroRd32.exe *32 processes.
(I'm seeing this on Windows 7, not Windows 8.)

Why do I get a black screen when I start my macbook pro?

why do I get a black screen when I start my MacBook pro?

Hello szimmerli2 and welcome to Apple Support Communities,
It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.

Getting a black screen when publishing in Captivate 4.

I am getting a black screen when publishing in Captivate 4. I have noticed patches that care for this with later versions, but is there something available for version 4.

Thank you for your reply, I work for Citi and am personally unable to make decisions about updating our Flash player version. Is there a patch for this issue for Captivate 4?
Date: Mon, 4 Feb 2013 13:29:16 -0800
From: [email protected]
To: [email protected]
Subject: Getting a black screen when publishing in Captivate 4.
    Re: Getting a black screen when publishing in Captivate 4.
    created by Shekhar_Dhiman in Adobe Captivate - View the full discussion
Hi there, Thanks for reaching Adobe Community. Please accept my apologies for the same. Try updating your Flash Player to the latest version and then republish the project. This black screen issue was first discovered few months ago after the first Flash Player 10 release. The link to download the latest version of flash is here: http://get.adobe.com/flashplayer/ Newer versions of Flash Player do not result in the same issue. Thanks!Shekhar
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5047261#5047261
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On my iPad2 I get a black screen when Itry to open FaceTime. Others can contact me and the camera and audio work. How do I fix this problem?

On my iPad2 I get a black screen when I attempt to open Face Time. Others can contact me and they come in with video and audio. I can chat with them as well. Is there a fix for this? I have verified my email address twice. I have turned FaceTime on and off several times as well.
Thanks,
Bill

I double clicked the round button when the icons appeared I held down and selected the FaceTime icon while it was shaking I selected the minus sign on the FaceTime icon closing it out. Then I restarted the iPad and bingo FaceTime works now.

I'm getting a blank screen when trying to connect to my App Store.how can I fix this ?

I'm getting a blank screen when trying to connect to my App Store.how can I fix this?

I got this error after upgrading to new version. After searching these pages for an answer and not finding a usable one, I simply quit and re-opened iTunes, and... voila! Problem solved!

I am getting a black screen when I go into my credit card web pages under safari when I ask to see or view my statements. A black screen comes up.

I am getting a black screen when under safar I go into my credit cards web pages and want to view or see my
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''Zenos [[#answer-671962|said]]''
<blockquote>
I think we need a screenshot.
https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
How does typing in caps relate to being deaf? Or was that a joke?
I'LL SAY IT AGAIN, LOUDER:
I THINK WE NEED A SCREENSHOT.
HTTPS://SUPPORT.MOZILLA.ORG/EN-US/KB/HOW-DO-I-CREATE-SCREENSHOT-MY-PROBLEM
</blockquote>

TS3718 I have a black screen when trying to Face Time...iOS is 5.1.1...any suggestions?

I have a black screen when trying to Face Time ...iOS is up to date..any suggestions?.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

I get a black screen when trying to watch a movie on itunes

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