I get a message I can not download office 365
I have new Windows 8 computer with only 4 programs. the message says I am not connected to Internet but I am. I have turned off firewall antivirus software still the same problem
Hi,
It will be great that if you can provide the complete error message, or attach a screenshot here, so that it will be easy for us to understand you.
Are you referring to the error message ‘We're sorry, we had a problem installing your Office program. Is your internet connection working? Do you have enough free space in your main drive?’?
If so, please refer to the article below and check if that helps:
http://support.microsoft.com/kb/2696484
Also, make sure your network is not blocking Office 365 URLs/IPs which mentioned in this article:
http://technet.microsoft.com/en-us/library/hh373144.aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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