I get a msg"failed connection" when trying to connect Sony dvd/Blu-ray player to tv

I have had problems with picture quality on tv. I think it is my very old dvd/vid player, so bought a Sony dvd/Blu-ray player. I continually get a failed connection msg when trying to set it up and connect to the tv.  Have dbl checked all cables etc, and all has been done according to manual.??  Any thoughts appreciated! 

Hello Wendyd, thank you for your message. Welcome to SONY Community!
Error: Physical Connection Failed
Follow the steps below to resolve this error message:
Make sure the Ethernet cable is securely connected to both the Sony product and the router or modem.
If the Sony product still does not detect the router or modem, try connecting the Ethernet cable to a different LAN jack (if available) on the router or modem .
If still no connection is detected, try replacing the Ethernet cable.
NOTE: The Ethernet cable can be tested by unplugging it from the Sony product and connecting it to the LAN jack on a computer. After turning off any Wi-Fi® option on the computer, try using the computer to access the Internet through the Ethernet connection. If the Internet cannot be accessed, the cable should be replaced.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. 
Due to proximity, they are in a better position to respond to your questions or concerns.

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