I get a "Network Authentication Failed" when trying to send a picture message...any suggestions?

My daughter has a Samsung Intensity II and whenever she  (or I) try to send a picture message from it, we get "Network Authentication Failed". I have tried calling *228, option 2, but that did not resolve the problem. Any other suggestions out there?

Try *228, option 1 instead to reprogram the phone. Option 2 just updates the roaming list.
Are you in an extended coverage area? You should be within a native Verizon Wireless coverage area when reprogramming the phone.

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    *Jan 29 19:11:51.758: 24:77:03:dc:c6:10 Scheduling deletion of Mobile Station:  (callerId: 24) in 5 seconds
    *Jan 29 19:11:51.758: 24:77:03:dc:c6:10 Scheduling deletion of Mobile Station:  (callerId: 24) in 5 seconds
    *Jan 29 19:11:51.773: 24:77:03:dc:c6:10 Scheduling deletion of Mobile Station:  (callerId: 24) in 5 seconds
    *Jan 29 19:11:51.774: 24:77:03:dc:c6:10 Scheduling deletion of Mobile Station:  (callerId: 24) in 5 seconds
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    *Jan 29 19:11:51.947: 24:77:03:dc:c6:10 Stopping reauth timeout for 24:77:03:dc:c6:10
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    *Jan 29 19:11:51.974: 24:77:03:dc:c6:10 Sending EAP-Request/Identity to mobile 24:77:03:dc:c6:10 (EAP Id 2)
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    *Jan 29 19:11:52.006: 24:77:03:dc:c6:10 Received EAP Response packet with mismatching id (currentid=2, eapid=1) from mobile 24:77:03:dc:c6:10
    *Jan 29 19:11:52.030: 24:77:03:dc:c6:10 Received EAPOL EAPPKT from mobile 24:77:03:dc:c6:10
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    *Jan 29 19:11:52.030: 24:77:03:dc:c6:10 EAP State update from Connecting to Authenticating for mobile 24:77:03:dc:c6:10
    *Jan 29 19:11:52.030: 24:77:03:dc:c6:10 dot1x - moving mobile 24:77:03:dc:c6:10 into Authenticating state
    *Jan 29 19:11:52.030: 24:77:03:dc:c6:10 Entering Backend Auth Response state for mobile 24:77:03:dc:c6:10
    *Jan 29 19:11:52.031: apfVapRadiusInfoGet: WLAN(3) dynamic int attributes srcAddr:0x0, gw:0x0, mask:0x0, vlan:0, dpPort:0, srcPort:0
    *Jan 29 19:11:52.031: 24:77:03:dc:c6:10 Successful transmission of Authentication Packet (id 62) to 10.204.34.35:1812, proxy state 24:77:03:dc:c6:10-00:00
    *Jan 29 19:11:52.051: ****Enter processIncomingMessages: response code=11
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    *Jan 29 19:11:54.049: ****Enter processIncomingMessages: response code=11
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    *Jan 29 19:11:56.048: ****Enter processIncomingMessages: response code=11
    *Jan 29 19:11:56.048: Received a RADIUS message from unknown server 10.204.35.149 port 1812
    Any idea of what could be the problem?
    Thanks.

    Hi Francisco,
    *Jan 29 19:11:52.031: 24:77:03:dc:c6:10 Successful transmission of Authentication Packet (id 62) to 10.204.34.35:1812, proxy state 24:77:03:dc:c6:10-00:00
    *Jan 29 19:11:52.051: ****Enter processIncomingMessages: response code=11*Jan 29 19:11:52.051: Received a RADIUS message from unknown server 10.204.35.149 port 1812
    *Jan 29 19:11:54.032: 24:77:03:dc:c6:10 Successful transmission of Authentication Packet (id 62) to 10.204.34.35:1812, proxy state 24:77:03:dc:c6:10-00:00
    *Jan 29 19:11:54.049: ****Enter processIncomingMessages: response code=11*Jan 29 19:11:54.049: Received a RADIUS message from unknown server 10.204.35.149 port 1812
    These message indicate there is some issue with RADIUS communication. Looks like WLC send RADIUS packets to IAS, but it does not get any response. Instead it getting RADIUS response from DC.
    Pls check this communication
    HTH
    Rasika
    **** Pls rate all useful resposnes *****

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