I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

"You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
See in: https://discussions.apple.com/thread/5252205?start=15&tstart=0

Similar Messages

  • I get a runtime error when I try to open itunes, any help?

    I get a runtime error when I try to open itunes, any help?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • When I try to access iTunes Store I get an error message stating feature not available in the uk store

    when I try to access iTunes Store I get an error message stating feature not available in the uk store

    Exact same thing is happening to me. Couldn't find where to view the Itunes version number after a quick look. I hate the "simplified" interface by the way. On windows 8.1. Really starting to hate itunes, very buggy, and apple device locked down content (I'm looking at you TV shows and Movies) make it a pain to use.

  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • I get the following error when trying to use the itunes store "your apple id has been disabled"

    I get the following error when trying to use the itunes store "your apple id has been disabled".  My account was disabled when someone else had been using it without my knowledge.  I changed my apple id password and the apple id is still fine, but itunes has it disabled.  I verified that the computer is authorized for this apple id.  What to do now?

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support

  • When I try to access itunes store on my computer, the screen pops up and then goes blank...anyone know why?  I don't have any pop up blockers on

    When I try to access itunes store on my computer, the screen pops up and then goes blank. I don't have any pop up blockers on.  Anyone?
    thanks

    Hi Jennifer,  I'm having the exact same problem.  I have tried uninstall.  reinstall.  Change accounts.  Nothing works.  My songs are still there but when I click on itunes store the screen is blank.  ???  Come on windows people how do we fix?

  • TS1424 When I try to access iTunes store through my iPad 2 it says "Cannot Connect to iTunes Store". Help!

    When I try to access iTunes store through my iPad 2 it says "Cannot Connect to iTunes Store". App store is working fine.

    Welcome to the Apple Community.
    Advanced iTunes Store troubleshooting
    Can't connect to the iTunes Store
    iTunes Store connections problems

  • TS1424 When I try to access itunes store an error sign appears  -3212, I would like feedback on how to solve this problem

    When I try to acces itunes store, an error sign appears  -3212, I would like to know haow to solve this problem

    Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Itunes 10 crashes when I try to access Itunes Store, Quicktime also crushes at launch

    Help!
    Itunes 10.2 crashes when I try to access the Itunes store. Tried updating to 10.3 but same problem happens. I also tried uninstalling and reinstalling itunes but to no avail. It also gives me an error message (-50 error) when I try to access the parental controls under preferences menu. Also, quicktime crashes on me when I try to launch it, I wonder if there's something related to it. I love my music but I'm not a geek, if somebody has a solution please help. I get the following error everytime itunes crashes:
    Process:         iTunes [2324]
    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Version:         10.2.2 (10.2.2)
    Build Info:      iTunes-10221201~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [105]
    Date/Time:       2011-06-11 22:35:18.594 -0600
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          -799415 sec
    Crashes Since Last Report:           169
    Per-App Interval Since Last Report:  4808 sec
    Per-App Crashes Since Last Report:   12
    Anonymous UUID:                      6CFCB259-EA90-4F30-83B8-45CE594B60AE
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000096
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.apple.QuickTime                     0x9578ad3a SetTimeBaseRate_priv + 12
    1   com.apple.QuickTime                     0x9577d2a9 QTGetWallClockTimeBase_priv + 109
    2   com.apple.QuickTime                     0x9577d1db AssureThreadTopLevelIdleManagerExists + 45
    3   com.apple.QuickTime                     0x9577d10e QTGetTimeUntilNextTask_priv + 60
    4   com.apple.QuickTime                     0x9577d0c9 QTGetTimeUntilNextTask + 29
    5   com.apple.QTKit                         0x9336af65 +[QTMovie_QuickTime idleAllMovies:] + 457
    6   com.apple.Foundation                    0x922f28d4 __NSFireTimer + 141
    7   com.apple.CoreFoundation                0x9843fadb __CFRunLoopRun + 8059
    8   com.apple.CoreFoundation                0x9843d464 CFRunLoopRunSpecific + 452
    9   com.apple.CoreFoundation                0x9843d291 CFRunLoopRunInMode + 97
    10  com.apple.HIToolbox                     0x94cd9e04 RunCurrentEventLoopInMode + 392
    11  com.apple.HIToolbox                     0x94cd9bb9 ReceiveNextEventCommon + 354
    12  com.apple.HIToolbox                     0x94e62137 ReceiveNextEvent + 83
    13  com.apple.iTunes                        0x001158de 0x1000 + 1132766
    14  com.apple.HIToolbox                     0x94cacc2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    15  com.apple.HIToolbox                     0x94cabef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    16  com.apple.HIToolbox                     0x94cabd55 SendEventToEventTargetWithOptions + 58
    17  com.apple.HIToolbox                     0x94ce0a24 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
    18  com.apple.HIToolbox                     0x94cad080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    19  com.apple.HIToolbox                     0x94cabef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    20  com.apple.HIToolbox                     0x94cce7f3 SendEventToEventTarget + 52
    21  com.apple.HIToolbox                     0x94e57c17 ToolboxEventDispatcher + 86
    22  com.apple.HIToolbox                     0x94e57d4f RunApplicationEventLoop + 243
    23  com.apple.iTunes                        0x003b306d 0x1000 + 3874925
    24  com.apple.iTunes                        0x003b38dd 0x1000 + 3877085
    25  com.apple.iTunes                        0x0081965e 0x1000 + 8488542
    26  com.apple.iTunes                        0x00004fe0 0x1000 + 16352
    27  com.apple.iTunes                        0x00004d25 0x1000 + 15653
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x93667922 kevent + 10
    1   libSystem.B.dylib                       0x9366803c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib                       0x936674f9 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib                       0x9366729e _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib                       0x93666d21 _pthread_wqthread + 390
    5   libSystem.B.dylib                       0x93666b66 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9843e37f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x9843d464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x984433a4 CFRunLoopRun + 84
    5   com.apple.iTunes                        0x0000c820 0x1000 + 47136
    6   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 3:
    0   libSystem.B.dylib                       0x9366f046 __semwait_signal + 10
    1   libSystem.B.dylib                       0x9366ed02 _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x93670998 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.iTunes                        0x00022e98 0x1000 + 138904
    4   com.apple.iTunes                        0x00022325 0x1000 + 135973
    5   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    6   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 4:  com.apple.CFSocket.private
    0   libSystem.B.dylib                       0x93660066 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation                0x9847dc83 __CFSocketManager + 1091
    2   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    3   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 5:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9843e37f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x9843d464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x984433a4 CFRunLoopRun + 84
    5   com.apple.iTunes                        0x007dfb70 0x1000 + 8252272
    6   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 6:
    0   libSystem.B.dylib                       0x936669b2 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x93666f48 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x93666b66 start_wqthread + 30
    Thread 7:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9843e37f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x9843d464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x984433a4 CFRunLoopRun + 84
    5   com.apple.iTunes                        0x0000c820 0x1000 + 47136
    6   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 8:
    0   libSystem.B.dylib                       0x936669b2 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x93666f48 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x93666b66 start_wqthread + 30
    Thread 9:
    0   libSystem.B.dylib                       0x93652dce access + 10
    1   libsqlite3.dylib                        0x938eac2d unixAccess + 45
    2   libsqlite3.dylib                        0x938ff41d sqlite3PagerAcquire + 1085
    3   libsqlite3.dylib                        0x9390a67a sqlite3BtreeBeginTrans + 938
    4   libsqlite3.dylib                        0x93973a2c sqlite3VdbeExec + 15324
    5   libsqlite3.dylib                        0x9397c867 sqlite3_step + 1639
    6   com.apple.CFNetwork                     0x945d0f97 __CFURLCache::ExecuteSQLSelectAndCreateResponse(__CFString const*) + 541
    7   com.apple.CFNetwork                     0x945d0d4f __CFURLCache::LookupCachedURLResponse(__CFURLCacheNode*) + 33
    8   com.apple.CFNetwork                     0x945cfe9a __CFURLCache::CopyResponseForRequest(_CFURLRequest const*, bool) + 542
    9   com.apple.CFNetwork                     0x945d0bbf CFURLCacheCopyResponseForRequest + 82
    10  com.apple.CFNetwork                     0x945d0979 URLConnectionLoader::loaderScheduleLoad(_CFURLRequest const*) + 143
    11  com.apple.CFNetwork                     0x94654b17 URLConnectionLoader::LoaderConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XLoaderEvent, XLoaderEventParams>*, long) + 307
    12  com.apple.CFNetwork                     0x945d07fd URLConnectionLoader::processEvents() + 93
    13  com.apple.CFNetwork                     0x945ce7d3 MultiplexerSource::perform() + 183
    14  com.apple.CoreFoundation                0x98440361 __CFRunLoopDoSources0 + 1201
    15  com.apple.CoreFoundation                0x9843df8f __CFRunLoopRun + 1071
    16  com.apple.CoreFoundation                0x9843d464 CFRunLoopRunSpecific + 452
    17  com.apple.CoreFoundation                0x9843d291 CFRunLoopRunInMode + 97
    18  com.apple.Foundation                    0x922fd6f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    19  com.apple.Foundation                    0x922c4ad0 -[NSThread main] + 45
    20  com.apple.Foundation                    0x922c4a80 __NSThread__main__ + 1499
    21  libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    22  libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 10:
    0   libSystem.B.dylib                       0x936410fa semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib                       0x9366ec85 _pthread_cond_wait + 1066
    2   libSystem.B.dylib                       0x9369daa8 pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreVideo                     0x971187a6 CVDisplayLink::waitUntil(unsigned long long) + 386
    4   com.apple.CoreVideo                     0x971175eb CVDisplayLink::runIOThread() + 741
    5   com.apple.CoreVideo                     0x971172ea startIOThread(void*) + 156
    6   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 11:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   libSystem.B.dylib                       0x9365d640 libinfoDSmig_Query + 288
    3   libSystem.B.dylib                       0x9365d2d8 LI_DSLookupQuery + 412
    4   libSystem.B.dylib                       0x93678599 ds_addrinfo + 620
    5   libSystem.B.dylib                       0x936782fa search_addrinfo + 132
    6   libSystem.B.dylib                       0x93677d35 si_addrinfo + 1413
    7   libSystem.B.dylib                       0x936b5354 si_async_launchpad + 105
    8   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    9   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 12:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   libSystem.B.dylib                       0x9365d640 libinfoDSmig_Query + 288
    3   libSystem.B.dylib                       0x9365d2d8 LI_DSLookupQuery + 412
    4   libSystem.B.dylib                       0x93678599 ds_addrinfo + 620
    5   libSystem.B.dylib                       0x936782fa search_addrinfo + 132
    6   libSystem.B.dylib                       0x93677d35 si_addrinfo + 1413
    7   libSystem.B.dylib                       0x936b5354 si_async_launchpad + 105
    8   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    9   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 13:
    0   libSystem.B.dylib                       0x9366e660 thread_start + 0
    Thread 14:
    0   libSystem.B.dylib                       0x9366e660 thread_start + 0
    Thread 15:
    0   libSystem.B.dylib                       0x9366e660 thread_start + 0
    Thread 16:
    0   libSystem.B.dylib                       0x9366e660 thread_start + 0
    Thread 17:
    0   libSystem.B.dylib                       0x9366e660 thread_start + 0
    Thread 18:
    0   libSystem.B.dylib                       0x9366e660 thread_start + 0
    Thread 19:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   libSystem.B.dylib                       0x9365d640 libinfoDSmig_Query + 288
    3   libSystem.B.dylib                       0x9365d2d8 LI_DSLookupQuery + 412
    4   libSystem.B.dylib                       0x93678599 ds_addrinfo + 620
    5   libSystem.B.dylib                       0x936782fa search_addrinfo + 132
    6   libSystem.B.dylib                       0x93677d35 si_addrinfo + 1413
    7   libSystem.B.dylib                       0x936b5354 si_async_launchpad + 105
    8   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    9   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 20:
    0   libSystem.B.dylib                       0x9364109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93641807 mach_msg + 68
    2   libSystem.B.dylib                       0x9365d640 libinfoDSmig_Query + 288
    3   libSystem.B.dylib                       0x9365d2d8 LI_DSLookupQuery + 412
    4   libSystem.B.dylib                       0x93678599 ds_addrinfo + 620
    5   libSystem.B.dylib                       0x936782fa search_addrinfo + 132
    6   libSystem.B.dylib                       0x93677d35 si_addrinfo + 1413
    7   libSystem.B.dylib                       0x936b5354 si_async_launchpad + 105
    8   libSystem.B.dylib                       0x9366e7fd _pthread_start + 345
    9   libSystem.B.dylib                       0x9366e682 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x9577d24a  ecx: 0x0031d820  edx: 0x003f0200
      edi: 0x00000000  esi: 0xa0656760  ebp: 0xbfffe068  esp: 0xbfffe020
       ss: 0x0000001f  efl: 0x00010282  eip: 0x9578ad3a   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x00000096
    Binary Images:
        0x1000 -   0xe46fdf  com.apple.iTunes 10.2.2 (10.2.2) <5CC6DEDE-61AD-C5A1-D11E-226686C6DA5B> /Applications/iTunes.app/Contents/MacOS/iTunes
    0x1056000 -  0x10e2ffb  com.apple.iTunes.iPodUpdater 9.2 (9.2) <1CBAF416-E527-6A96-BD66-4F2E9C63987B> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0x1137000 -  0x1153ff7  com.apple.avfoundationcf 2.0 (44.5) <1447629A-8BAA-BB92-377D-A7F14A613ED5> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
    0x1175000 -  0x117aff7  com.apple.iPod 1.6 (17) <1C363658-799C-351F-52F3-645FB18CCAE3> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0x1180000 -  0x119eff7 +libgnsdk_musicid.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.8.2.dylib
    0x11ab000 -  0x126dfeb +libgnsdk_sdkmanager.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.8.2.dylib
    0x1284000 -  0x12c2fff +libgnsdk_submit.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.8.2.dylib
    0x12c7000 -  0x1548fe2 +libgnsdk_dsp.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.8.2.dylib
    0x1571000 -  0x15b1ff7  com.apple.vmutils 4.2 (106) <92BB4844-304C-C7AB-1F9B-686537C56099> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x15ca000 -  0x160fff7  com.apple.CoreMedia.AVCFSupport 1.0 (694.5) <9CEFEC50-D9BF-A627-56CA-C5CF621F3B40> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
    0x162d000 -  0x197cff3  com.apple.MediaToolbox.AVCFSupport 1.0 (694.5) <DB262D78-DA65-7F3B-AFF9-0AED2B9D51E3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
    0x19de000 -  0x1d2eff3  com.apple.VideoToolbox.AVCFSupport 1.0 (694.5) <6A0A67C9-612D-1346-3ACC-32CC1743720F> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
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