I get an error from iTunes saying it cant recognize the "iPhone"
I just upgraded to itunes 7.6.0.29, after that got a pop up with a message from iTunes saying it cant recognize the "iPhone" and to detach it and try again.
Just for verification uninstalled 7.6 and reinstalled 7.5. The problem went away. Then upgraded the iPod Touch software to version 1.1.3
Thinking that with the new SW version in the iPod maybe the problem went away upgraded again iTunes to 7.6 just to get the same error again.
Any way to "fix" this? or should I re-install 7.5 and wait for 7.7?
Any help will be appreciated.
Hi there,
follow the following steps below and it shud sort ur problem.
"THE FIRST AND FOREMOST BLUNDER THAT WE HAVE DONE IS OUR ITUNES VERSION SHOULD BE 7.6 IN ORDER TO UPDATE THE IPOD SOFTWARE/FIRMWARE TO 1.1.3 FROM WHAT EVER OLDER VERSION WE HAVE."
*MAKE SURE THE ACTUAL EXISTING VERSION OF THE ITUNES ON YOUR
COMPUTER/LAPTOP
STEP 1:Friends what I have done is I disconnected my IPOD from my laptop and
firstly downloaded the ACTUAL (EXISTING OLDER) ITUNES version (7.5) that I
initially had while i was DOING THE BLUNDER OF UPDATING THE FIRMWARE TO
1.1.3.
YOU CAN DOWNLOAD THE OLDER VERSIONS FROM THIS SITE:
http://www.filehippo.com/download_itunes/?3694
STEP 2: Once the ITUNES (older version) dump is available on your computer
uninstall the ITUNES and all the IPOD related stuff from your computer
from Start>Control panel>ADD/Remove programs.
Step 3: Restart ur computer and reinstall that older version ITUNES software
again.
Open the ITUNES software.
Step 4: Now connect your IPOD and the ITUNES will prompt you that an IPOD in
recovery mode is detected. It will ask you if u want to recover it to the
factory settings by clicking on "restore" under the "summary" tab on
ITUNES. Before doing this the very important step we need to do is to
UPDATE THE ITUNES VERSION FROM THE EXISTING OLDER VERSION TO 7.6 WHICH IS
VERY IMPORTANT.
STEP 5: To do this click on the HELP menu on the top and click on CHECK FOR
UPDATES. Thats it the ITUNES will be updated to latest version which will
allow us to update the IPOD'S FIRMWARE to 1.1.3 as well.
STEP 6: Now go to the summary tab of the IPOD and click on restore> wait for the
restoration process to carry on and the IPOD should be running back to
normal.
WELL FRIENDS THIS WHAT I HAVE DONE ON MY IPOD AND THE PROBLEM IS SORTED.
I HOPE THIS SHOULD SORT YOUR PROBLEMS AS WELL.
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Error Message: iTunes could not back up the iPhone because an error occurred
Error Message: iTunes could not back up the iPhone because an error occurred.
The thing is - I have no idea what error have I encountered!
Usually, I would assume the previous backup file is corrupted and I will proceed to delete the old backups. I did the same this time round, and it's still unable to sync. Now I have no more backup files!
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2. Restarting iPhone 4S & iMAC.
3. Remove
I am using iOS 5.1 on iPhone 4S, and iTunes 10.6.1 on Mac OSX Lion. My phone is not jail-broken in the first place.
Does anyone face the same problem?
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Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
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Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray -
Previously posted troubleshooting doesn't work for my error message "iTunes could not back up the iPhone because an error occured". What other options do I have to backup my iPhone data properly?
Hi there kchagape,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
-Griff W.
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