I get an error message when trying to purchase (-9808) in iTunes store

I receive the following message when trying to download previously purchased items OR purchase a new item from iTunes:
We could not complete your iTunes Store reuest. An unkonwn error occurrred (-9808). There was an error in the iTunes Store. Please try again later.
Anyone else having this issue?

In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)"

Similar Messages

  • I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

    I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

    I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
    [topic moved to Flash Player forum]

  • HT201318 I keep getting an error message when trying to purchase asdditional icloud storage. All information is up to date.

    I get an error message when trying to purchase addtional icloud storage.  All of my credit card and account information is up to date.

    This behavior was described here many times.
    Apple delivered a technote about that.
    Go to my public BOX (address below)
    Download :
    public_YK›
    for_iWork'09›
    other_iWork'09 items ›
    uninstall iWork '09.zip
    Expand the archive then run the script.
    After that, reinstall the application (or the entire package)
    If you bought Pages thru the Mac App Store, there is no need to pay one more time.
    Yvan KOENIG (VALLAURIS, France) jeudi 26 avril 2012
    iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.3
    My Box account  is : http://www.box.com/s/00qnssoyeq2xvc22ra4k

  • I keep getting an error message when trying to purchase more gold coins?

    I keep getting an error message when trying to purchase more gold coins. Same unexpected error occurs with all of my slot machines??

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
     Cheers, Tom

  • Error -50 when trying to purchase songs from itunes store

    When I try to purchase songs from itunes store I get error -50 or the message that their is not internet connectivity (which is not the case).
    Any suggestions for a way to fix this?

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes Store: "An unknown error occured (-9808)"

  • Error message when trying to connect to the itunes store

    I have a 4s, and this has just happened when I try to download some free apps.  The error says "this apple id cannot be used for the itunes store.  Please enter another apple ID.  As far as I know, I just have one apple id.  I used the 'find your id' tool, which said that I didn't have an apple ID at all, which I do and can log into for other things, and it works fine.  What has happened and how can I fix it?  Thanks!

    This worked for me:
    https://discussions.apple.com/thread/5632708?tstart=0#24016900

  • I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...could not sign in. Please check your network connection and try again. Help!

    I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
     Cheers, Tom

  • I get an error message when trying to sign into the support community with another Apple id. On the pick a username screen I get "an account utilizing this address already exists...." despite trying a few usernames. Anyone know how I can resolve this?

    I get an error message when trying to sign into the support community with another Apple id. On the <pick a username> screen I get "an account utilizing this address already exists.Only one account per email address is allowed on the Apple Support Communities" despite trying a few usernames. Anyone know how I can resolve this?

    This problem has been driving me demented. The instructions that Ivan gives have partially worked for me. By following his link
    "How to find out if you have multiple Apple IDs" I was able to identify that yes I did have two apple accounts using the same e mail address. One was very old that I used to use for the forum boards and one is my much more recent ID that I use for everything these days. So I changed the e mail address for the old account which is associated with these discussion boards and that's the account that I am now posting this from. However even though the two accounts now have different e mail addresses when I try to log onto the boards with my more recent main apple ID I still get all the same errors as described at the start of this thread by rodgers_j. And of course that's the one I want to use so that I only have one itunes account for everything.
    So if anyone has any more hints I'd be very grateful.

  • I am getting this error message when trying to download itunes on windows 7 32 bit:  microsoft.vc80.crt.type="win32".version="8.0.907276195".publickeytoken="1p86369 ale18e36" Hresult: 0x800736fd

    I am getting this error message when trying to download itunes on windows 7 32 bit:  microsoft.vc80.crt.type="win32".version="8.0.907276195".publickeytoken="1p86369 ale18e36" Hresult: 0x800736fd
    Can someone please Help?

    I found htis other post https://discussions.apple.com/thread/3401328?start=0&tstart=0
    I also found this in another post
    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

  • Getting an error message when trying to export from the Lightroom 5.7.1

    hi
    i'm getting an error message when trying to export the images from the Lightroom, all the images are on the external drive
    i'm using windows 7 with 4gb of ram core i5
    "AN INTERNAL ERROR HAS OCCURRED WIN32 API ERROR2 ("THE SYSTEM CANNOT FIND THE FILE SPECIFIED.")WHEN CALLING SHELLEXECUTEXW FROM AGWORKSPACE.SHELLEXECUTE"

    i found the answer my myself
    post processing was blank that was causing it  to happen

  • When I start my computer I get a "AppleSyncNotifier.exe Entry Point Not Found message.  I also get an error message when trying to sync with iTunes that a backup session cannot be started.  How do I fix this?

    In the last few days when I start my computer, I get a box that opens with "AppleSyncNotifier.exe" Entry Point Not Found in the title.
    It says:  "The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQlite3.dll.
    I have tried uninstalling and reinstalling iTunes and still get an error message when trying to sync my phone with iTunes
    "iTunes could not back up iPhone ####, because a session could not be started with the iPhone."
    The last time I tried to sync my phone (iPhone 3G S) with iTunes, everything seemed to freeze up at Stage 4 of the sync process. 
    Any advice????

    With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
    Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
    Reboot and see if all is well
    In case that your OS is Windows 7 (64 bit)
    1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    2. Copy file "SQLite3.dll"
    3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    4. Paste file "SQLite3.dll" to the location.
    5. Reboot your computer, it should not display that message, it should be clear.
    Good Luck

  • Why do I keep getting an error message when trying to use passbook?

    Why do I keep getting an error message when trying to use passbook?

    Kind of hard to answer without some details such as iPhoto version and OS version. Are you signed into your Facebook account?

  • Why am I getting an error message when trying to use a template?

    Why am I getting an error message when trying to use a Pages template?

    You are getting an error message because there is an error.
    Knowing wht version of Pages you are using, what template you are attempting to open, and what error message Pages is sending you might help determine why you are getting that specific rror message. Without those, the first sentence above i pretty much all that can be said with any assurance.
    Regards,
    Barry

  • I keep getting an error message when trying to download i tunes. It says it's looking for MSVCR80.dll and I find it on my computer so I don't know what else to do. Any suggestions?

    I keep getting an error message when trying to download itunes. It says it can't find "msvcr80.dll, but when I search for it on my computer it is there. My itunes was working just fine before I got the message to download the latest upgrade. I've not had any problems doing that before now, so don't really know what to do.

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Why do I get "generic error" message when trying to upload a self-created, 1hr .wmv file?

    I went through the forums and made sure that any blocks or copywrites weren't triggered by the file, it's clean and can be opened using a media player and other video editing software like windows MovieMaker. I keep getting "The importer reported a generic error" message and have no idea how to proceed. Can someone please help?

    Re: Why do I get "generic error" message when trying to upload a self-created, 1hr .wmv  file?
    This ARTICLE starts with a checklist on setting up a computer to run PrE best, then goes into a series of links for tuning up one's computer and OS, and then links on troubleshooting.
    There is also a link on posting all necessary info, to help others help you.
    Without knowing much more about your system, it is impossible to say much beyond that WMV's are tough assests to work with, requiring a lot of CPU horsepower.
    Good luck,
    Hunt

Maybe you are looking for

  • Point In Time Journal in main report

    I use the Dynamics GP v10 database. The system keeps item inventory on hand quantities based on initial on hand values that were in the item quantities table then keeps a journal of changes since that point in a table specific to the transactions. Th

  • Product cost summary by MRP Controller

    Hi SAP Gurus, Do we have any report to get Product cost summary by MRP controller? Best Regards surya

  • Display only in Safe Mode

    My Mac Pro seems to have developed a rather strange problem. When I boot up as normal the display never comes on. It only seems to work if I boot in safe mode. I've checked the leads and display on another computer and they work fine. Any suggestions

  • Problem creating photo album.

    Trying to create a photo album of about 120 pics from a hiking trip.  A few I took with iPhone 5 but the vast majority I took with point and shoot, which I transferred to phone by copying into my "upload" folder in PhotoStream  From photo stream choo

  • IPhone 5C 8GB - Pictures take almost all storage

    Hi All, I have a iPhone 5C with 8 GB of memory which is almost full. When I check the storage usage I have 5.3 GB in use and 26 MB free. This is a bit strange because I have 8 GB? The Pictures and Camera take 2,6 GB. This is 1,2 GB Picture Library an