I get email already in use and I do not get confirmation emails even after master reset when trying to sync

I have tried all of the options in your support pages . I am not getting emails in order to reset my email. I did a master reset and it still tells me that my "new" email is in use. I do not get emails regarding recovery key change because the email stays the same . I can log in to your normal support page and I have just changed that password - that worked . . I assume that this password is not my master one . . When I did a master reset, where do I go or what do I do after that??
Struggling now for several hours . . .

This page does not help . . When I try to get a new key, it asks for me to log in - email address ok, but incorrect password. Request new password . . no email back to enable me to re-set.
I have tried a master reset . . that does not help either . .

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    0x1000 -   0x118fec +com.olympus.DSSPlayerV7 7.4.0 (0.1) /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
      0x187000 -   0x187ff7  com.apple.Cocoa 6.6 (???) <5A785062-1ABB-2A54-BAAC-8FEF95275E05> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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      0x530000 -   0x5aafff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
      0x5dc000 -   0x5e5fff +com.OlympusSys.OlympusDSSFile 1.3 (1.01) /Library/Frameworks/OlympusDSSFile.framework/Versions/A/OlympusDSSFile
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      0x5f7000 -   0x85dff7  com.apple.security 6.1.2 (55002) <E88E133F-5FB3-446F-B753-2B8AD577B46A> /System/Library/Frameworks/Security.framework/Versions/A/Security
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    0x1146000 -  0x1a29ff7  com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x1ec5000 -  0x1ff3fe7  com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x2057000 -  0x2057ff7  com.apple.ApplicationServices 38 (38) <EAF1BC8C-4FD4-4300-B8F7-4B24E49125E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x205f000 -  0x2139fff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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