I get error 1004 when im downloading and or buying

i cant seem to download apps nor music it keeps giving me error 1004 and I cant find a straight number to call either.
im new to ipod its a gift and do not know my operating sys nor much else about it as well

I would suggest changing your anti virus program so it does not scan mail. It does not scan mail in the browser.

Similar Messages

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    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • I'm getting error messages when I download updates for lightroom and flash for the mac. can't figure out how to trouble shoot.

    I'm getting error messages when I download updates for lightroom and flash for the mac. can't figure out how to trouble shoot.

    It sounds as if your browser and some of your apps are not color-managed.  This is pretty typical.  Even IE9 is only partially color-managed.
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    why do i get error 1004 when trying to buy song(ringtone) on my iphone

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
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    If the errors persist on another computer, the device may need service.

  • I get "error 8008" when I download a purchased video in iTunes

    I get "error 8008" when I download a purchased video in iTunes, there is no TMP file for me to delete. I'm trying to download my first episode of Mad Men. There is no Mad Men folder existing. I have downloaded other tv shows. Help please

    .

  • I am getting error 1156 when syning ipad and error 4002 in iCloud match

    Getting error 1156 when trying to sync my ipad and error 4002 when trying to use icould match how in the **** do you fix it I have tryied everything and even called apple who were no help other than they said they were working on it

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  • I keep getting error 1004 when I try to upgrade to OS X Mavericks. I am currently running on OS X Mountain Lion. What could be wrong?

    Hi there!
    Perhaps you could help me with this issue.
    I have been trying to ugrade to OS X Mavericks but i keep getting this message: "Error 1004"
    Please help.

    Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.
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    Step 3
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    Uninstall the app you're trying to update and reinstall it from your Purchases list.
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  • I keep getting error 3259 when my download is just about to finish. Please help!!!!!

    When my download is finished, while it's finalizing it gives me the 3259 error. Any suggestions of what this is or how I could fix it?

    ok i kept getting the same error also so i opened up the itunes store and redownloaded it and it worked. itunes cant connect with the store so that causes it to time out. or so i think. if this doesnt work adjust your firewall settings to allow itunes to connect to the internet.let me know if this works

  • Why do I get error 1004 when reinstalling Lion?

    I need to reinstall the OS on my iMac after corrupting the OS by changing my user folder name. Apple tech support asked me to partition the hard drive to a single partition and reinstall the OS.
    So I rebooted holding down the command+option+r and accressed the recovery OS for Lion off the Internet. This took awhile. I then selected Disk Utility to create a single partion and then clicked on reinstall. It then asked for my Apple ID which I gave it and got the "Error 1004, retry again" message. But I keep getting the same error after going through this at least three times. Three senior Apple tech support people were not able to help get past the 1004 error and suggested I take the computer in to a retail location. bviously, I am trying to avoid doing this.
    Is the 1004 error potentially caused by busy Apple servers?
    I ran the hardware test and it came up with no problems. And there is no firewall or uitility inhibiting the Internet connection since I was able to download the installer under restore. And I just partitioned the internal HD that negates any software interference.
    How do I solve this problem in the absence of an install USB drive or DVD installer>
    Thanks,
    Ted

    Problem solved. I traced the problem to a flawed firmware update that was done by fios (Verizon) on their router automatically. It made the Internet connection unstable. So they reapplied the update from their remote computer and the Apple servers finally recognized my Apple ID. So the 1004 error reflected the problem. The Internet connection was stable enough to dowload the installer but not stable enough to approve the Apple ID.
    This ressmebles hard to diagnose RAM issues.
    Message was edited by: dmcg

  • I keep getting error messages when I download    -100008

    I just started getting the error message that tere was a problem downloading, and the file seems corrupted. The error message is 'err = -100008' It tells me to redownload, but that doesn't help. Any help is appreciated.
    compaq   Windows XP   Itunes 7.2.0.35

    This could be an issue with security software (firewall, anti-virus, etc) on your computer conflicting with iTunes. Either disable the software or configure it to properly run with iTunes:
    http://docs.info.apple.com/article.html?artnum=106439
    Basically, you will need to allow ports 3689 (TCP) and 5353 (UDP) access in your security software.

  • HT201413 I keep getting error-36 when I try and transfer my iPhoto library to my hard drive. Can anyone help me please.

    When I try and transfer my iphoto library from my computer to my harddrive, I keep getting error message "error-36". Can anyone help me please?

    Odd, it seems.  In the Finder "Get Info" display, you are seeing something like this?
    Click the "Details" triangle and then the little padlock, and you should be able to change the permissions.  Click the lock when you are done and close the Info window.

  • I keep getting error 1004 when trying to download apps

    I keep trying to download new apps and keep getting this error

    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    From here >  iOS: Resolving update and restore alert messages

  • I keep getting error 1004 when I try to download an app. What is wrong?

    What is error 1004

    You can read about it here.
    http://support.apple.com/kb/TS3694#error1004
    I copied this from a thread the other day and this poster claimed that this worked for him...
    This actually has a very simple fix, that has worked all the times I have seen it.   Simple go to Settings > Safari >  Then reset the cookies, Reset the Cache, and Reset the History.  Now turn the iPad off and then on again.  It should work fine now.

  • I keep getting error messages when trying download a tv show in iTunes

    I have been trying to download this for two days now, and I keep getting various error messages. The latest have been -3256, -42, -3271. All telling me to check my network connection (which is working just fine) or telling me that there are too many files open (even when iTunes was the only thing open). I've restarted iTunes several times, and I've restarted my computer twice as well, but it still comes up. Does anyone else have this problem or know how to fix it? I really would like to watch this video I'm downloading.

    This could be an issue with security software (firewall, anti-virus, etc) on your computer conflicting with iTunes. Either disable the software or configure it to properly run with iTunes:
    http://docs.info.apple.com/article.html?artnum=106439
    Basically, you will need to allow ports 3689 (TCP) and 5353 (UDP) access in your security software.

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