I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen

I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen. 

That is a paid update you get here:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

Similar Messages

  • I get error 5002 when trying to redeem gift cards , what do I need to do to fix this.

    I get error 5002 when trying to redeem gift cards, what can I do to fix this?

    http://store.apple.com/us
    I have been trying to fix this myself and just found a way tonight. This started happening after I downloaded a new version. I tried several other approaches and was unsuccessful until I was directed to the support website.  I searched for 5002 error.  I chose specific conditions and alert message.  Then chose "Error 5002" which gave a little detail. 
    Basically I had to go to the above site and change my password and some other account information.  It didn't work when I tried in my actual ITUNES application.  I think because my account was so old and they upgraded some security items like stronger passwords etc., so the old stuff was no longer good enough.  I have now redeemed two gift cards.  I hope it helps.

  • Why am i getting error 5002 when trying to redeem a UV movie purchase?

    Why am i getting error 5002 when trying to redeem a UV movie purchase?

    Sharonc21 wrote:
    If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
    I decided to sync my phone to Outlook via iTunes.  First thing, iTunes discovered that 7.0.3 was not on my phone.  It asked if i wanted to install it.  I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
    So therein is the answer.  Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
    There is no bug.  While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes.  Depending on your wi-fi connection & singal strength, you can get errors.  That's not a function specifically of the device.

  • HT203421 why do i get error 1004 when trying to download mountain lion software?

    why do i get error 1004 when trying to download mountain lion software?

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Getting error 9006  when trying to download 3.1 upgrade for itouch

    can anyone tell me why I might be getting the "unknown error 9006" when trying to download the 3.1 update for my itouch? It just tells me to check my network settings and try again. I don't have any problems downloading anything else.

    disregard. It was a firewall issue and has been resolved.

  • Getting error -9809 when trying to buy gift Music

    Hello,
    I'm receiving an error -9808 when I click learn more on buying songs or music to send as gifts. But the others (Printable Gift Certs, etc) links work fine.
    I've been trying for several days and from 4 different systems - same error.
    I'm running 7.2. Or does anyone know someother way to buy a song for someone?
    TIA,
    Darin

    Sorry - my mistake. I;m getting error -9808....

  • I keep getting error 5002 when trying to access my account

    Whenever I try and login to Itunes and view my account I get 5002 error. I also at present (02/06/11 @ 19:26) can't download any apps or updates.
    Can anyone advise what is going wrong?
    Thanks
    Pete

    Thanks - From the discussions here people in Germany, France and the US are having the same problem!!! Would be nice if Apple had told us it was down for maintenance or whatever. Rather than a crappy 5002 unknown error message.
    I write software for a living and I would be shot if I displayed that kind of message to users...
    Pete

  • Getting error 5002 when trying to purchase software update for 1st gen iPod Touch

    The iPod Touch currently has iOS 2.2.1. I am trying to purchase the iOS 3.1 update by following the link on this support page: http://support.apple.com/kb/HT2052
    Upon signing in and agreeing to the terms of service I recieve error 5002. I have restored the iPod and the error still occurs. I have tried purchasing the update on multiple Apple accounts and on multiple computers, both Mac and PC with no success.
    Any idea how to fix this?
    Thanks!

    Try this artilce.
    http://support.apple.com/kb/TS3297
    It says:
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    It could be related to the errors than some users are seeing today and yesterday about checking billing address.

  • Problem when trying to buy OS 3.0 on ipod touch.

    I'm from Brasil.. I'm trying to buy the firmware 3.0 but im getting the following msg: "The item you've requested is not avaliable in the Brazilian iTunes store."
    What do i do?!? I belive that the firmware is going to be sold at the Brazilian store because there is a BIG ad on the store annoucing the release..

    Wait until tomorrow. There are a lot of people trying to get 3.0 at once so the servers have a lot of traffic.

  • HT2052 I don't actually see any activity on the screen when I am downloading ios 3.1 for the touch (1st gen)

    I can see in itunes, that is says it's downloading, but nothing is actually happening on my 1st gen touch

    Hi bondbuyer,
    Step away from the devices....As long as you see iTunes showing that the download is in progress, you are good to go. When it is all done, iTunes will stop doing stuff, and there may be a message on your iPod (or not). But once all activity stops on iTunes, unless there is some sort of error message, you are safe to eject your device from the computer.
    GB

  • Getting Error 9812 when trying to buy music from ITunes store

    I want to buy one song from the ITunes Store. I am able to access the song, but when I push the "Buy Song' button, it says "Unable to access Itunes store - an unknown error occurred - 9812". I have tried to fix ITunes through the Control Panel - this did not help. I tried switching ethernet cords - this did not help. I am able to access the internet and receive email so I don't understand why I cannot access the store.

    I had this problem just recently.
    I discovered that the problem was located here: ROOT / Users / Shared  -- if you open that and the "adi" folder has a little red minus symbol in its corner, your permissions have somehow been lost. (If you can't see your root directory, open Finder Preferences and, under sidebar, check "Hard disks." That will make your root drive visible.)
    If the "adi" folder has the red minus symbol, right-click the folder and select GET INFO.
    Sharing & Permissions is probably set to "System: Read & Write | wheel: Read Only | everyone: No Access"
    If so, your user account has no permissions, and that means iTunes can't use the folder properly.
    To fix this, first unlock the folder using the padlock icon in the bottom-right corner of "get info." You will have to supply your admin password to do this.
    Then click the little + sign in the bottom left corner to add a user, and select your user ID from the list of choices. Give yourself Read & Write permissions. (Alternatively, you could change the permissions of "everyone" to Read & Write; others have done that, but I was leery of doing it).
    Re-lock the folder when you're done.
    Hopefully that will solve it.

  • Get error msg when trying to sync music from iTunes to iPod.

    Error states "The iPod "(my iPods name)" cannot be synced. The required disk cannot be found. All of my music is still on iTunes library but have lost all 3200+ songs on my iPod. Only music still on iPod is what I purschased. PLEASE HELP! Problem seemed to occur after newest update and also my son got a new iPod and we had been sharing a library since we like same music. his old iPod got deleted. don't know if that caused issue or not. ANY help is GREATLY appreciated!

    Try going through the steps in this document:
    http://support.apple.com/kb/TS1539
    CG

  • Why do i get error 1004 when trying to get ringtone?

    why do i get error 1004 when trying to buy song(ringtone) on my iphone

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • I keep getting "Error 5002" When I try to buy an album. What do I do?

    I keep getting "Error 5002" When I try to buy an album. What do I do? I already reinstalled iTunes... not sure what this error means or how to be able to buy this album.

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Error 5002 when trying to purchase Janruary software

    Hey guys
    i'm trying to purchase the Janruary software for my touch however, when it asks me to sign in, i get the error box
    "We Could Not complete your iTunes store request. An unknown error occured (5002)
    There was an error in the iTunes store, please try again later"
    So i've waited a day, and i'm still getting it! any ideas? Thanks Tom

    Try this artilce.
    http://support.apple.com/kb/TS3297
    It says:
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    It could be related to the errors than some users are seeing today and yesterday about checking billing address.

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