I get error 5002 when trying to redeem gift cards , what do I need to do to fix this.

I get error 5002 when trying to redeem gift cards, what can I do to fix this?

http://store.apple.com/us
I have been trying to fix this myself and just found a way tonight. This started happening after I downloaded a new version. I tried several other approaches and was unsuccessful until I was directed to the support website.  I searched for 5002 error.  I chose specific conditions and alert message.  Then chose "Error 5002" which gave a little detail. 
Basically I had to go to the above site and change my password and some other account information.  It didn't work when I tried in my actual ITUNES application.  I think because my account was so old and they upgraded some security items like stronger passwords etc., so the old stuff was no longer good enough.  I have now redeemed two gift cards.  I hope it helps.

Similar Messages

  • Why am i getting error 5002 when trying to redeem a UV movie purchase?

    Why am i getting error 5002 when trying to redeem a UV movie purchase?

    Sharonc21 wrote:
    If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
    I decided to sync my phone to Outlook via iTunes.  First thing, iTunes discovered that 7.0.3 was not on my phone.  It asked if i wanted to install it.  I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
    So therein is the answer.  Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
    There is no bug.  While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes.  Depending on your wi-fi connection & singal strength, you can get errors.  That's not a function specifically of the device.

  • I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen

    I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen. 

    That is a paid update you get here:
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

  • Help, I get error 13019 when trying to sync my 5th generation ipod. I see others have had this error with the touch, but this is not the touch. What can be done?

    Help, I get error 13019 when trying to sync my 5th generation ipod. I see others have had this error with the touch, but this is not the touch. Does anyone have any ideas what can be done?

    follow the steps in this article first
    =http://support.apple.com/kb/HT1451
    after that restore your ipod and resync it
    hope this helps:)

  • I keep getting Error 3252 while trying to download tv shows on my laptop. How can i fix this issue

    like the title says I keep getting Error 3252 while trying to download tv shows on my laptop from itunes what can i do to fix the issue seeing as i can download music with no issue just tv shows are having issue with error 3252

    Contact Epson's support and read the troubleshooting section of their manual - http://www.epson.co.uk/Store/Printers-and-All-in-Ones/Epson-Stylus-SX515W/Driver s-Support

  • Error 5002 when trying to redeem a gift album

    My friend brought me an album off iTunes, however when I click redeem to download it, itunes says 'We cannot complete you itunes store request, an unknown error occured (5002).'
    Doe's anyone know what could be wrong.. or is maybe the store down at the moment?
    Thank you!

    It's a temporary error. Just try again.

  • Getting error 5002 when trying to purchase software update for 1st gen iPod Touch

    The iPod Touch currently has iOS 2.2.1. I am trying to purchase the iOS 3.1 update by following the link on this support page: http://support.apple.com/kb/HT2052
    Upon signing in and agreeing to the terms of service I recieve error 5002. I have restored the iPod and the error still occurs. I have tried purchasing the update on multiple Apple accounts and on multiple computers, both Mac and PC with no success.
    Any idea how to fix this?
    Thanks!

    Try this artilce.
    http://support.apple.com/kb/TS3297
    It says:
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    It could be related to the errors than some users are seeing today and yesterday about checking billing address.

  • Getting error -9809 when trying to buy gift Music

    Hello,
    I'm receiving an error -9808 when I click learn more on buying songs or music to send as gifts. But the others (Printable Gift Certs, etc) links work fine.
    I've been trying for several days and from 4 different systems - same error.
    I'm running 7.2. Or does anyone know someother way to buy a song for someone?
    TIA,
    Darin

    Sorry - my mistake. I;m getting error -9808....

  • I keep getting error 5002 when trying to access my account

    Whenever I try and login to Itunes and view my account I get 5002 error. I also at present (02/06/11 @ 19:26) can't download any apps or updates.
    Can anyone advise what is going wrong?
    Thanks
    Pete

    Thanks - From the discussions here people in Germany, France and the US are having the same problem!!! Would be nice if Apple had told us it was down for maintenance or whatever. Rather than a crappy 5002 unknown error message.
    I write software for a living and I would be shot if I displayed that kind of message to users...
    Pete

  • Getting error 991 when trying to install browser. What does this mean?

    Toshiba AT100 tablet
    Android version 4.0

    From http://forum.xda-developers.com/showthread.php?t=2733038
    ''Error 911'':
    ''App could not be downloaded due to an error 911''
    ''Solution'':
    ''Method 1: Clear the Google Play store data''
    ''Go to Settings >> Manage Applications or Apps >> Open “All” tab''
    ''From the list of “All” apps >> Scroll Down and Select “Play Store” >> Select Force stop, Clear cache and Clear data''
    ''Method 2: If you are using a wifi connection that requires a webpage login, then your authentication has probably expired. Log in to the APN again via your android browser. Open Google Play store and run the app update again . If that didn’t work the problem is with the wifi network itself''.
    ''Method 3: Simply switch to another Wifi network and run the update. The error 911 should disappear for the new Wifi network''.
    ''Method 4: Use your mobile network data services instead of wifi. Turn wifi off and then turn your data on and now open your Google Play Store and download/update your apps or games. However, this method is only suited for apps and games that are small sized. For larger updates you should use your wifi network to save data charge''.

  • Keep getting error message when trying to sign in to make a Genius Bar Reservation

    Keep getting error message when trying to sign in to make a Genius Bar Reservation

    Make the reservation by phone. 

  • I get error message when trying to add key tags

    I get error message when trying to add key tags

    You should always backup your iPad before ever doing anything major that coould result in a catastrophic loss is something goes wrong. You can then usually restore from the backup when your iPad has recovered.
    You should also be sure to have transfered any new purchases directly to your iPad to the iTunes app on your computer on a regular basis.

  • Get error message when trying to install windows. need to remort hd. how to

    tried to install xp with bootcamp. get error message when trying to partion the disk:"the disk can not be partioned because some files cannot be moved.
    back up the disk and use Disk Utility to format it as a single Mac OS Extended
    (Journaled) volume. Restore your information to the disk and try using Boot Camp
    Assistant again."
    bought an external hd and used time machine to back up everything. do not understand how to reformat the hd with disk utilities. any help is appreciated

    Hi and welcome to Discussions,
    have a look at the answers in this thread http://discussions.apple.com/thread.jspa?threadID=1972468&start=0&tstart=0 for an easier way to do this.
    Regards
    Stefan
    Message was edited by: Fortuny

  • Get error message when trying to launch bridge from CC 64 bit.

    Get error message when trying to launch Bridge from Photoshop CC 64 bit.  "Cannot complete command because extension cannot be loaded."  Need fix.  Thanks.

    Hi Adobe Bubba,
    Please uninstall the software, run the cleaner tool, restart your machine and install again.
    Cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html .
    Regards,
    Romt Sinha

  • Get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

    get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

    Restart your computer and the iPhone. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo. It is safe to do, there should be no content loss. It is the same as rebooting your computer.

Maybe you are looking for

  • Error in operation level result recording

    Hi, I need held; result recording of inspection type =03 (operation level Quality inspection) A product manufacture via three operations (10, 20, 30) All operation quality inspection active let operation no-10, all products reject and confirm as rewo

  • (SOLVED) hal and automounting

    Hallo. I am e newbie of Arch. Two months ago I installed Arch on pc without problem and with a very few customisation. I tryed to do the same with my laptop. Installation with the last set was found on web was ok, but now ... I am unable to see hotpl

  • Error in Weekly.out log file

    I was just about to clone my MacintoshHD to a new SSD drive for my boot volume, so did a search for any basic cleanup tools or scripts or anything else I could do before creating the clone I came across the fact that there are the daily weekly and mo

  • XI & Biztalk - advantage & disadvantage

    What are the  advantage & disadvantage of XI & Biztalk ? Which one is best solution as a middleware ? Please provide in relavance to adapters IDOC etc..

  • HT1926 Why won't i tunes start in Windows 7 64 bit?

    Why won't i tunes start in Windows 7 64 bit?