I get error message invalid serial number

I get invalid serial Number when installing

Error "The serial number is not valid for this product" | Creative Suite

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  • I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

    I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

    I see that the number in my Adobe Account is a MAC serial number – I purchased both the Mac and Windows versions of the program. I tried to enter the serial number of the Windows version into my account and it says it’s already registered. But when I installed the Windows version on a Windows computer I got the invalid serial number message. They have two different serial numbers! Can you help me with this?

  • Had to have my computer wiped clean due to virus infection. In trying to install acrobat 9, i get a message invalid serial number, even though it is the serial number in my account. What to do?

    Had to have my computer wiped clean due to virus infection. In trying to re-install acrobat 9, i get a message "invalid serial number", even though it is the serial number in my account. What to do?

    there is a lot of info at that link.  by checking that link you'll see that serial number only works for the exact product for which it was purchased.
    ie, if you purchase acrobat 9 std, you need to use acrobat 9 std installation files, not acrobat 9 pro.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Acrobat 9 Pro reinstallation gives message "Invalid Serial Number".

    I just successfully deactivated a copy of Acrobat 9 Pro, insuring twice that I had accurately recorded the serial number.  Now, when I attempt to install it on another computer, I get the message "Invalid Serial Number.  This is not a valid serial number.  Please go back and re-enter your serial number."  This is going on a new computer for a staff member who needs the functionality of Pro so it is a big deal.

    Dave;
    Short version – it stated with 9707 – however the ORIGINAL SN did start with 1118 and now mysteriously works.
    Long Version – About 2 years ago, one of our attorneys left the firm.  We had purchased and installed 9 Pro on his PC while he was here and deactivated it on his computer when he left.  However, when we went to install it on another PC, we kept getting an invalid serial number message for the original number beginning with 1118.
    Adobe tech support at that time gave us a number beginning with 9707 and it worked.  The computer it was installed on at that time is circa 2004 and is being taken out of service.  However, with 9 Pro still being a product that meets our business needs, we saw no reason to dispose of it and deactivated it.  When we went to install it on a new computer, we got the invalid serial number message on the 9707 serial number.
    Yesterday, I dug the original cd case out of a box and entered the original serial number beginning with 1118 and this time it worked.  I know it was the correct box (out of our 20+ licenced copies of Acrobat)  because it still had my notes from my tech support call including the 9707 serial number.
    Bottom line is that this issue appears to be solved now (he says with all 14 of his fingers crossed).
    Thanks for emailing me though.
    Kind regards,
       <http://www.albo-oblon.com/>
    Rick Tomblin
    ALBO & OBLON, L.L.P.
    2200 Clarendon Boulevard, Suite 1201
    Arlington, Virginia  22201
    (703) 312-0410 (Main Telephone)
    (703) 562-3386 (Direct Telephone)
    (703) 312-0415 (Facsimile)
    [removed by moderator]
    http://www.albo-oblon.com <blocked::http://www.albo-oblon.com/>
    Employment Law - Business Law – Civil Litigation - Criminal Defense

  • Please Help! Error message: Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number.???

    My old PC crashed and died, and I am unable to deactivate the licence of Photoshop Elements 7.
    I re-installed Photoshop Elements 7 via a trial download from Adobe website onto my new PC, Windows 8.1 single language.
    My serial number is not accepted.
    Error message: 'Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number'.
    Customer help care is not helpful and keep ending my chat before I get a solution.
    Can someone please help me and let me know how I can rectify this problem!!!

    Thank you Benjamin MItchley.  I reviewed the chat log and I can confirm that they are correct we do not provide installation support for Photoshop Elements 7 due to the age of the software title.  Photoshop Elements 7 also does not support activation so there is no risk that you were unable to deactivate the software on your previous computer.
    I am showing the serial number under your account was provided from an equipment manufacturer.  It is possible there may have been a customized installer for that version.  Have you contacted the computer manufacturer to obtain the installation files for the copy of Photoshop Elements 7 included with your computer?
    Since you did not migrate/transfer over any files it is unlikely there is a software issue preventing the installation.  You can try running the CC Cleaner Tool to ensure that no corrupt licensing files may be preventing the installation process.  You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • Unable to email a document.  Keep getting error message:  Invalid Date Enter 2-digit month

    Unable to email a document.  Keep getting error message:  Invalid Date Enter 2-digit month
    Does not happen with all forms which emante from same USG webpage
    Any adivice?

    If i am using 11G andrtp is 11g but on rtp side if they configure SSL, is it mandatory to do it from our side also?No it not mandatory to enable SSL at your end however you have to configure identity and trsut at your end.
    Any update on my regular question(The main forum question)?You mentioned that you are posting message from 10g to 11g and as per log you are sending it to URL - https://dev-nog.server:443/b2b/transportServlet
    So few things which I see as a problem are-
    1. You should use URL https://hostname:soa_server_ssl_port/b2b/httpReceiver instead of https://dev-nog.server:443/b2b/transportServlet
    2. SOA server SSL port should be enabled (SSL should be enabled on SOA server)
    3. You should configure wallet at 10g side to contain trust cert of 11g server
    Regards,
    Anuj

  • Getting error message "invalid formaula that cannot be compiled"

    Hi,
    I have installed SAP Crystal Report Viewer 2008, when tries to open output file that has RPT extension, getting error message "this report contains invalid Crystal Reports formulas that cannot be compile".
    It seems it requires some DLL files that we already have but we dont know where to place it on SAP Crystal Report Viewer program files folder.
    Please help me in resolving this error.
    Thank you in advance.
    Regards,
    Manish Gupta

    Manish,
    If the report contains formulae that reference UFLs then it will Not work in the CR Viewer.
    Following are the kind of reports that don't work with the free (standalone) CR Viewer per this SAP Note:
    1.  Reports that have no saved data, unless they are being accessed online from BusinessObjects Enterprise and you have the appropriate rights.
    2.  Reports that use Business Views as a data source.
    3.  Reports that use universes as a data source. (Static instances of reports that use universes will open if these reports are downloaded from BusinessObjects Enterprise.)
    4.  Reports that use Crystal Dictionaries as a data source.
    5.  Reports that use Crystal Queries as a data source.
    6.  Reports that depend on UFLs
    7.  Reports that are successfully using "Perform Grouping on Server". (That is, the generated report SQL contains a "group by" clause.)
    If you want UFLs to work with the Viewer, please have a look at the 3rd-party Crystal report viewers listed at: http://www.kenhamady.com/bookmarks.html
    -Abhilash

  • What do I do if I get the error message "invalid licence number for Photoshop Elements 13"?

    I have just purchased Photoshop Elements 13 on line and received an email with the serial number to activate my trial copy on a Mac.
    When I enter the serial number to license my trial copy, I get an error message saying that " this is not a valid license number for Photoshop 13.
    I have followed all instructions on Adobe's troubleshooting pages. Same result.
    I have reinstalled the trail version. Same result.
    I have contacted Adobe through chat and for the past three days I keep getting the message "chat not available".
    I have called the Adobe sales department. They confirmed that the serial number I registered is the correct licence number but told me they cannot provide product support.
    I have posted a message on this forum. No response.
    Before I ask for a refund any futher thoughts on what I can do next?

    You may find this to be  helpful:
    Find your serial number quickly

  • Error message: Incirrect serial number

    I recently baught Photoshop premier elements 10 from Adobe. I have the DVD and the box with the serialnumber. The number starts with 1057-1788- ...(total six groups with four digits).
    When I continue I get the error message that the serialnimber is wrong. I have checked all the digits several times. What shall I do?

    Call sales and serail number support by phone. Nothing anyone can do here. Could be you ordered the wrong edition (upgrade vs. full), could be they placed a wrong sticker on it (happens, but rarely), could be anything else...
    Mylenium

  • Cannot complete email client form, keep getting error message "Invalid credentials check email and password"

    I have Elements and Premier Photoshop 8 on my windows 7, 64 bit, computer.  I just downloaded the upgrade to #13 for both.  The Elements downloaded ok and transferred pictures from #8.  My problem is that on 13 I cannot configure an email client so I can email my photos to other people.  When I fill out the configure email client form I get an error message that says "Invalid credentials Please check your email address and password and try again"  I did that and continued to receive the same error message. I entered the email address and password I use to get into my adobe account.  How can I solve this problem?

    Hi,
    In the organizer, in the Preferences -> Email, the email address and password is not your Adobe Id, it should be your mail service provider - it could be a Microsoft Account or a Gmail.
    When you normally use emails, you must have an email account with a password - use that.
    If you have to use the "other" type of service provider, it needs to be configured for the SMTP service.
    Brian

  • Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

    Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

    It is not clear if you understand what that message is indicating.  It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade.  This could be CS5, CS4, etc.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • Error message "Invalid mobile number" when changin...

    I have added my mobile phone number to be my identification number when calling and texting. That was 2 years ago. Last year a nationwide change on all Qatari number was performed to increase its length by repeating the first digit. More info can be found here. Now when I change the number to accomodate this change by increasing 1 digit, it is telling me: "Invalid mobile number". I think Skype should change the rule for Qatari numbers and increase its length by one.

    Error "The serial number is not valid for this product" | Creative Suite

  • Simple Form Problem: Cant press Enter in form without getting error message: Invalid Input

    The problem is very simple,
    I have several forms on my site such as the 'quick enquiry'
    form on the home page about half way down.
    http://www.party-invitation.co.uk/index.htm
    The user enters name- Works Fine
    user enters email address- Works Fine
    User enters a question- This is were the problem occurs when
    the users presses the Enter key. This seems to bring up a message
    that says Invalid Input.
    Does anyone know how i can allow people to use the Enter key
    in my forms to skip lines without causing this error message?
    Any help would be appreciated.
    Feel free to use the form to test it out.
    Thanks.
    Here is my php code for the form.
    <?
    function checkOK($field)
    if (eregi("\r",$field) || eregi("\n",$field)){
    die("Invalid Input!");
    $Name=$_POST['Name'];
    checkOK($Name);
    $Email=$_POST['Email'];
    checkOK($Email);
    $Question=$_POST['Question'];
    checkOK($Question);
    $to="[email protected]";
    $message="
    A Quick Enquiry has been submitted from
    www.Party-Invitation.co.uk
    Here are the details:
    Name: $Name
    Email: $Email
    Question: $Question
    if(mail($to,"Quick Enquiry: $Email $Name" ,$message,"From:
    $email\n")) {
    echo "";
    } else {
    echo; "There was a problem sending the mail. Please check
    that you filled in the form correctly.";
    ?>

    .oO(stuckinthesystem)
    > Here is my php code for the form.
    > <?
    This should be <?php for portability reasons. Short open
    tags are an
    optional feature and can be disabled.
    > function checkOK($field)
    > {
    > if (eregi("\r",$field) || eregi("\n",$field)){
    The old ereg_* functions should not be used anymore. Better
    would be
    something like
    if (preg_match("/[\n\r]/", $field)) {...}
    > $Name=$_POST['Name'];
    > checkOK($Name);
    > $Email=$_POST['Email'];
    > checkOK($Email);
    > $Question=$_POST['Question'];
    > checkOK($Question);
    The last check causes the error if the user enters multiple
    lines in the
    text area. You can remove that check, because line breaks in
    the email
    body are safe.
    > if(mail($to,"Quick Enquiry: $Email $Name"
    ,$message,"From: $email\n")) {
    > echo "";
    There's a typo in the last parameter. Variable names in PHP
    are
    case-sensitive, so $Email != $email. You should set
    error_reporting to
    E_ALL in your php.ini, so PHP will let you know about such
    errors.
    Micha

  • What to do with Error message "The serial number you entered is not valid"

    After updating my Windows I tried to reinstall Indesign CS3 and Indesign CS4 upgrade after that. CS3 installed just fine but the system doesn`t accept my serial number from the back of the Upgrade box or the sonfirmation e-mail I received from Adobe upon purchase. What can be done?
    Kind regards,
    Janne

    Here's a link for Web Chat:
    Adobe ID, sign in, and account help

  • Trying to get online help.  Entered correct serial no. but got error message "Incorrect serial number" - what to do next?

    Can anyone help me with this issue?

    If you mean by online help  Apple's Support, formerly Apple Express Lane, then follow rack0's advice. If not, then provide the link where you're having the issue.

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