I get message that serial number is invalid.  I know it's a good number.  How to install Elements 4.0

I tried this before and was just re directed here.  I've been using Elements for several years with no problem.  A registered legal copy.  I had to get a new computer due to a storm and now when I try to re-install Elements, I get a message that the serial number is not valid.  Any suggestions.  I did try live chat and he sent me here.
New computer is running Win XP Pro, same as the older one, but has a new motherboard and cpu.  New AMD 64 bit quad 4 with lots of memory and hd space.
Lynn

The problem is that the authentication servers for CS2/PSE 4 were shut down a couple of years ago. It's not anything you're doing. For a while adobe offered a download of a special version with a serial number that didn't need authentication, but that isn't available anymore.
I think your best bet would be to post here:
http://feedback.photoshop.com/photoshop_family
and ask if adobe can do anything for you.

Similar Messages

  • Get message that serial number is valid but product not found when trying to activate CS6.

    Hi,
    I need help with installing CS6 to a new computer. I have owned PS since CS and have upgraded through all of the versions. Do I have to download the old versions too now? I don't remember doing that on my new desktop last year. When I try to activate with the serial number it says the number is valid but the product is not found. I have tried my previous version numbers but they are invalid. There is a drop down to choose what product I am trying to activate but CS6 is not even listed. CS6 Extended is but that is not what I have. Can anyone help me with this?

    you purchased cs6, not as an upgrade. 
    if that's correct, you do not need any previous versions installed and you should not be prompted for any previous version's serial number.
    what exact product did you purchase and what product did you download?

  • I lost my photoshop cs5 instaler but ihave the serial number, how ican instal the program again

    I lost my photoshop cs5 instaler but ihave the serial number, how ican instal the program again

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Receiving message that serial number is invalid

    My computer crashed and I'm trying to reinstall CS6 Creative Suite Master collection on a new computer and when I type in the serial number I'm receiving a message that the serial number is invalid.  Could this error be because it is still authorized for the old computer?

    How can you contact support. I'm also having same problem, but cannot reach them. Terrible. Get no reaction back from chat and do not have and/or could not find a phone number. Pls advise. Already trying to get things running here from 15th feb 2015. Making me crazy

  • After I exit Firefox, I keep getting messages that Firefox is still running and I have restart my computer. How can I avoid this from happening?

    This happens when I close the internet browser. When i want to go back on, nearly every time, I get the message that firefox is till running, close or restart the computer. Since i have closed it, I continuously have to restart my computer (or switch over to Chrome)

    Sounds like it is hanging when you exit and later try to restart Firefox.
    * How to stop the running Firefox process
    ** In Task Manager, does firefox.exe show in the '''<u>Processes</u>''' tab?
    ** See: http://kb.mozillazine.org/Kill_application
    **Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
    * What may cause Firefox to hang at exit
    ** http://support.mozilla.com/en-US/kb/Firefox+hangs
    ** http://kb.mozillazine.org/Firefox_hangs
    ** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
    * You may need to try Firefox Safe Mode
    ** You may need to use '''Safe Mode''' to locate the problem:
    ***See: http://kb.mozillazine.org/Safe_Mode
    ***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode.
    ***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
    ****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration.
    ****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''<u>before</u>''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
    ****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
    ****Test to see if the problem you are experiencing is corrected.
    *** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
    ***#by enabling '''<u>one at a time</u>''' until the problem reappears.
    ***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
    ***#'''<u>You MUST close and restart Firefox after EACH change</u>''' via File > Restart Firefox (on Mac: Firefox > Quit).
    ***#You can use "Disable all add-ons" on the Safe Mode start window.
    **See the following for more information
    *** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
    *** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
    *** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
    <br />
    <br />
    '''You need to update the following.''' The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question.
    *Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
    *Shockwave Flash 10.2 r152
    *Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
    #'''''Check your plugin versions''''' on either of the following links':
    #*http://www.mozilla.com/en-US/plugincheck/
    #*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
    #*'''Note: plugin check page does not have information on all plugin versions'''
    #*There are plugin specific testing links available from this page:
    #**http://kb.mozillazine.org/Testing_plugins
    #'''Update Adobe Reader (PDF plugin):'''
    #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''):
    #**Open the Adobe Reader program from your Programs list
    #**Click Help > Check for Updates
    #**Follow the prompts for updating
    #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''):
    #**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
    #**Use either of the links below:
    #***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
    #***''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/
    #*After the installation, start Firefox and check your version again.
    #'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
    #*Download and SAVE to your Desktop so you can find the installer later
    #*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
    #*After download is complete, exit Firefox
    #*Click on the installer you just downloaded and install
    #**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    #*Start Firefox and check your version again or test the installation by going back to the download link below
    #*'''Download and information''': http://www.adobe.com/software/flash/about/
    #**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
    #**Use IE to go to the above site to update the IE ActiveX
    #*'''Download Manual installers'''.
    #**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
    #**Note separate links for:
    #***Plugin for Firefox and most other browsers
    #***ActiveX for IE
    #'''Update the [[Java]] plugin''' to the latest version.
    #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
    #**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed.
    #*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
    #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
    #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
    #*Java Test: http://www.java.com/en/download/help/testvm.xml

  • I can't copy/paste/edit items I have written onto my website without getting message that this is not permitted as part of Firefox user security. How do I get around this feature?.

    I own the website, www.SpiritsOfBelleviewBiltmore.com. When I try to copy/paste/edit articles I have written onto my website, I get a message that the copy/paste feature is disabled in Firefox for my protection.
    I am not very savvy with computers, so am at a loss how to get around this security feature. I must be able to modify articles and produce newsletters, which have been written in Word and copied into Notepad (to eliminate formatting.)
    Please help!

    Allow Clipboard Helper extension: <br />
    https://addons.mozilla.org/en-US/firefox/addon/852

  • Checking email, I get message that my password is invalid.  It is not.  Sometimes this 'fixes' itself.  How to correct?  Verizon says go to Apple.

    How get my iPhone 3G to recognize my email password?  This happens occasionally and usually 'fixes' itself somehow.  But this time, I can't get the phone to accept my email password. 

    I really can't comprehend the logic that leads to believe that password for old apple id will come to e-mail for new id. Buy may be I just misunderstood something. Contact Apple for assist with password retrieval. If you can verify yourself as account owner they may be able to help you.

  • Uninstalled an old version without deactivating the serial number , how to install the new version?

    when i try to install again, I get the following error:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS013, DW050 ... WARNING: DS013, DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 50 error(s), 56 warning(s)
    WARNING: DS013: Payload {.....................................................6} AdobeColorCommonSetCMYK 3.1.0.0 is already installed and the session payload {...............................................} AdobeColorCommonSetCMYK 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {...............................................} AdobeHelp 3.4.0.0 is already installed and the session payload {...............................................} AdobeHelp 1.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {...............................................} AdobeColorCommonSetRGB 3.1.0.0 is already installed and the session payload{...............................................} AdobeColorCommonSetRGB 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {...............................................} AdobeOutputModule 3.1.0.0 is already installed and the session payload {...............................................} AdobeOutputModule 3.0.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1

    Shany12345 for Exit Code 7 error please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.  The document provides information on how you can modify your current User account's compromised file permissions.

  • How do I upgrade my browser?  I have Mac OSX 10.6.8 and Safari5.1.10.  Keep getting messages that I need to upgrade

    I have a Max OS X 10.6.8 with a Safari 5.1.10 browser.  I keep getting messages that my browser needs to be upgraded but can't find out how to do it and what I should upgrade to.  I am prettu computer challenged so would appreciate any help and please keep it simple!  : - )

    Apple Safari updates are linked the OS X system upgrades, only. The most recent version of Safari for OS X 10.6 Snow Leopard isn't recent enough.
    Instead of, or in addition to, try Mozilla FireFox web browser, instead.
    Mozilla FireFox web browser is a stand alone, Mac-friendly web browser that gets continual updates without having to upgrade/update your entire OS X system.
    The current, up-to-date version of FireFox is fully compatible with OS X 10.6 Snow Leopard.
    Good Luck!

  • Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

    When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I purchased the download version PE13 from adobe. Got serial # from adobe,however when serial number is typed in I get a message that says it is invalid. Help! I am using windows 7.

    I purchased the download version PE13 from adobe. Got serial # from adobe,however when serial number is typed in I get a message that says it is invalid. Help! I am using windows 7.

    Suggest that you work your way through this tech doc. You may have to contact Adobe directly.
    Find your serial number quickly

  • I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect.  I downloaded on Friday afternoon.

    I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect.  I downloaded on Friday afternoon.  Why?  This should have been easy.

    Contact support by web chat to get your serial number issues sorted.
    Mylenium

  • I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.

  • When i log in on the printer, i get a message that my login is invalid. I can go to the efax websie

    Envy 110 e-all in one printer D411.  when i enter my efax number and pin on the printer I get a message that my login is invalid.  However, I can go to the efax website and using the same number and pin, I can login to the website.  How do I fix this?
    This question was solved.
    View Solution.

    Try logging in without the "1" in front of the 10 digit number, if you are already not using the 1, put it in front of the fax number. If that does not work, try  turning ePrint off, then back on from under the web services menu. That menu is located  under the set up Icon on the front panel that looks like a wrench. Then after that touch the webservices icon ( the one that looks like a piece of paper with a target behind it) and then reprint the info/report page from webservices and then try to login again. 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

Maybe you are looking for

  • I get message "the iTunes could not be opened.  An unknown error occurred (-50).

    I get message "The iTunes application could not be opened.  An unknown error occurred (-50).

  • My Worklist Notification showing error

    Dear All We are running Oracle E_Business Suite r12 I have some problem with My Worklist Notification when my manager click on "My Worklist Notification" and go for any PO to approval There is something called "References" at the bottom of the page b

  • HOW TO FIND WF_ITEM_TYPE AND WF_ITEM_KEY FOR PO

    제품 : MFG_PO 작성날짜 : 2003-05-14 HOW TO FIND WF_ITEM_TYPE AND WF_ITEM_KEY FOR PO =============================================== PURPOSE This solution is for Oracle Purchasing 11 and higher Explanation 1. Start a SQL*Plus session using the APPS schema.

  • Calender overriding default alert settings in iOS

    Here's the problem: when I do an All Day Event in Calendar, something overrides my default Alert settings and sets and Alert for 9:00am the day before the All Day Event. I only want Alerts set on Events I choose, so I'm assuming that's why I have my

  • No shortcut for fullscreen coverflow?

    Since Lion iTunes is missing the keyboard shortcut for the fullscreen coverflow mode (instead it just supports the new Lion fullscreen mode). Fullscreen coverflow mode can only be started via mouseclick on the icon in coverflow view. Is there a diffe