I get the following error message when attempting to download a TV show
I get the following message when I attempt to download my last TV show purchase. "There was an unknown error downloading your purchased music. An unknown error accurred (0xFFFE7958)." I have succesfully downloaded videos before but am unable to download this one. I have iTunes v6.0.2.23 and have already tried re-installing iTunes and Quicktime.
There are several threads about the 0xFFFE7958 error. So far there is no answer for the problem. I have contacted iTunes support twice about the problem and other than "we will get back to you..." I have received no support. The best part is that they charged me for this. How about a refund or something?
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I am not using a Mac I am using a Laptop with Window 7 OS, I have also tried to download from my PC which has Windows 7 OS I get the same message from both. I am however using Chrome browser, could that be the issue?
Ms. Norma D. Maddox -
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http://www.apple.com/itunes/download/
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The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
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OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
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what could be the problem
have also uninstalled and re installed itunes
thanks
<Re-Titled By Host>Mac Unidentified Developer Issue
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http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion -
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