I get the message "an error occurred while loading your favorite themes" and my persona rotator won't work. Please help?

I usually use the Persona Rotator using My Favorites as its themes to rotate. Lastely my rotater has not been working. I click on Tools, then Personas, then My Favorites and am asked to sign in to use my favorites with the Rotator. I follow all these steps and all seems to go fine, except my Persona Rotator does not rotate. Again I click on Tools, Personas, My Favorites and there is a message saying "an error occurred while loading your favorite themes" and therefore won't work. I don't know what the problem is or even exactly when it started, but it doesn't work and I'm most disappointed. Please fix or help me to fix it so I can enjoy my rotating themes again.

In order to switch to another persona that you had previously installed, do the following:
#Go to ''Tools'' and click ''Add-ons'' (or click the Firefox button at the top left and click ''Add-ons'').
#Switch to the ''Appearance'' tab. You should find your previously used personas in the list.
#Find the one you want to use and click the ''Enable'' button.
To uninstall the other ones you can click the ''Remove'' button on them and they'll be uninstalled instantly.

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Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

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Hi tkam,
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Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
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''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
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https://www.acrobat.com/misc/en/contact-support.html
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HELP!

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Am also facing the same issue.
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