I get the "Your purchase could not be completed" message, please help to verify

I get the "Your purchase could not be completed" message, please help to verify

If you haven't already done so, to contact iTunes Support (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption

Similar Messages

  • HT4009 i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?

    i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Hi there, i purchased an app called Top Movies. But when using it on my iPhone to buy movies, it gives me the error 'Your request could not be completed'. Please help.

    Hi there, i purchased an app called Top Movies. But when using it on my iPhone to buy movies, it gives me the error 'Your request could not be completed'. Please help.

    Ok.. I see the app now in iTunes.
    Best thing to do is email the developer of that app.
    You can do that here >  http://www.lymobilesoft.com/contact.html
    Make sure and tell them exactly what the error says: 
    it gives me the error 'Your request could not be completed'.
    Instead of using a third party app, you can download movies directly from the iTunes store.

  • HT204053 why wheni try to purchase items from app why do i get prompted your purchase could not be completed

    Why when im playing an app game and try to purchase items do I get prompted your purchase could not be completed?

    Contact iTune Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Why do I keep getting the "Your purchase can not be completed at this time"?

    Why do I keep getting the "Your purchase can not be completed at this time"? I change the email address, credit card, confirmed new billing information and still can't make an In-App purchase.

    This sounds like an error in the activation of your device, not to do with syncing. After the restore, did the device activate?

  • TS3297 "Your Purchase Could Not be Completed" message when in-app purchase

    When I try to buy in-app purchase, I see "Your Purchase Could Not be Completed" message.
    I know I failed twice when submit security questions but how can I reset?

    Hello k_chinami,
    If you have access to the e-mail address associated with your Apple ID, you can use it to reset your password.
    If you have access to the email addresses associated with your Apple ID
    Go to My Apple ID (appleid.apple.com).
    Click "Reset your password."
    Enter your Apple ID and click Next.
    Select "Email authentication" as your authentication method. Click Next.
    Apple will send a message to the primary email address or verified rescue email address associated with your Apple ID. Open the message and click "Reset Apple ID password".
    When the My Apple ID page opens, enter and confirm your new password, then click Reset Password.
    Apple ID: If you forget your password
    http://support.apple.com/kb/HT5787
    Cheers,
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  • HT5622 I just brought 15$ App store card and wanted to buy a paid app but it says ''Your Purchase Could Not Be Completed" Can Somebody help me that would be helpful thank you.

    I just brought 15$ App store card and wanted to buy a paid app but it says ''Your Purchase Could Not Be Completed" Can Somebody help me that would be helpful thank you.

    Well, usually that message ends with ..."contact the iTunes Store."
    http://www.apple.com/support/itunes/contact/

  • HT203174 Your purchase could not be completed. Please contact iTunes support

    error when purchasing an app. purchase could not be completed contact iTunes support.

    https://getsupport.apple.com/Issues.action

  • TS1424 yOUR PURCHASE COULD NOT BE COMPLETED - MESSAGE

    Everytime I try to make an specific app's in-app purchase it tells me it could not be completed and to contact Itunes support.  Itunes support has not responded to my inquiries since Friday.  Is there another way to fix this problem?
    I can still purchase from Itunes and other apps, but not the one I want to use.

    Only iTunes Support will be able to help with that message - you could try contacting them again (did you get an automated acknowledgement that you could reply to ?) : http://www.apple.com/support/itunes/contact/ , and click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Trying to purchase through a App Game but keep getting "Your Purchase Could Not Be Completed" message . How come?

    I have tried using multiple cards but still get the same error. Some help or explanation would help a lot please and thanks!

    Is it telling you to contact iTunes Support? If so, that is what you will have to do.

  • Im trying to buy an app and its not letting me it keeps on saying "your purchase could not be completed" can u help me

    ji

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • When I try to rent a movie I receive a 'your purchase could not be completed' message followed my a message to contact general apple support. What do I do?

    II've updated the software and I'm logged into my account

    There may be an issue with your account, contact iTunes.

  • My Experience With "Your Purchase Could Not Be Completed"

    About two months ago, the Apple store hit me with the, "Your Purchase Could Not Be Completed" message when I tried to rent a movie. I tried the obvious remediation steps, like switching the credit card, changing the device, and even trying a different Apple ID. Nothing worked. I contacted Support, and initially, I was told that I violated one of the T&Cs in the Apple Store agreement. I pressed a bit on Support because I was confused (what did I do wrong?), and then I received a message to try my purchase again in 30 minutes. After 30 minutes, the problem went away. Hurray!
    Since then, I have run into the problem perhaps 15 times. Each time, I have contacted Support, and each time, I am told to wait for 30 minutes as the appropriate changes had been made to my account. I've asked, but so far, I haven't received an answer to my question about the core of the problem.
    One thing to add -- when the problem pops up, usually one week after the previous occasion, the problem affects every device and Apple ID in the house. I wonder if the problem is related to me.
    When this probem first occured, there were very few mentions of it on the Internet. Now, two months later, there are 2 pages of Google hits.
    I hope this helps! Hopefully the good folks at Apple get enough support calls that they triage this weird problem.
    Good luck from me, my MBP, iPad, iPhone, Apple TV, and iMac!
    paul

    usually the message says something like "your purchase could not be completed. for assistance contact itunes support"
    in any case, doing so is going to be the best thing / http://www.apple.com/support/itunes/contact/

  • HT5624 How to fix "your purchase could not be completed" ?

    I change my credit card information, than three days. I purchased the in app purchase of clash of clans, then the message "your purchase could not be completed". Please let me know how to fix the problem as fast as possible.

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 When trying to pay for an app, i get the following message:  "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?

    When trying to pay for an app, i get the following message:  "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?

    You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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