I get this error when trying to create a ringtone - iTunes could not connec

I get this error when trying to create a ringtone:
"iTunes could not connect to the iTunes Store - an unknown error occurred (11556)"
But I CAN connect - if I click on the iTunes Store, it connects right away.
I want to make a ringtone from a song that I purchased, but all I get is the same error message.
iTunes 9.2.2, Ireland iTunes Store.

have you seen this KB article: http://support.apple.com/kb/HT1398 ?
JGG

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I get this error when trying to create a ringtone - iTunes could not connec

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