I get unknown error -42408.

it says my computer is not authorized to use itunes. whaaaaaaaaaaaaaaaaat?

I had the same problem and tried many fixes including removing the SC Info Folder, etc. Finally I realized that when I typed "iTunes" in the start menu I was activating an older shortcut. I looked and I realized that there were two iTunes shortcuts in the Start menu. I checked the Properties of the shortcuts to make sure which was which and deleted the older one. No more problems.

Similar Messages

  • TS1717 I keep getting an "unknown error -42408 message and it won't let me buy music?

    I keep getting an "unknown error-42408" message when I try to buy music - it then tells me to try again later, which I have done. 

    Hello suesq75,
    This error message indicates that there are one or more components of iTunes that are missing or damaged. Reinstalling iTunes should resolve the issue.
    iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3
    http://support.apple.com/kb/TS3258
    Symptoms
    If your iTunes is missing resources or encountering software conflicts, error -42404 or -42408 may appear when authenticating or downloading from the iTunes Store.
    Resolution
    Update to the latest version of iTunes.
    You can download the latest version of iTunes here.
    Note: iTunes 9.2.1 is the highest iTunes version available for Mac OS X v10.4. iTunes 10.6.3 is the highest iTunes version available for Mac OS X v10.5.
    Cheers,
    Allen

  • Ipod no longer authorized (unknown error -42408)

    posted this at itunes site as well.
    out of blue, having problem i've never had syncing my 60G ipod.
    for years have been syncing this ipod with my itunes on my macbook (only). for the past few times (?month or so), i'm getting an error message when i try to sync that first says, the ipod/macbook is not authorized for this ipod (which it always has been).
    then it asks me if i want to authorize it. when i hit "authorize", it brings up an old itunes account i had and asks me for the old password, which i enter. then i get an error message that says:
    "unknown error -42408. error in itunes store. please try again later."
    how do i fix this so that i don't get this error message and can continue syncing with my most recent account, which has NEVER been a problem in the past?
    thanks.

    I have exactly the same problem. My iPod is a 30GB one from 2005 or 2006 (I don't know how to identify its category). When it was new, I had a PC; then a year and a half ago I switched to a Mac and got everything transferred ok, and have been synching the iPod to the Mac with no trouble since then. (Well, slight trouble, because the iPod is now very full, and I haven't figured out the best way to synch "almost everything", but so far I'm managing somehow.) But just before leaving Moscow March 10, I wanted to synch and recharge the iPod, and got the same problem, with the same sequence of messages described at the start of this thread. So I only recharged it. Now I'm in Amherst, tried again, exact same problem. So now only recharging again.
    Same computer, same iPod, why does it suddenly not recognize that this computer is authorized to synch this iPod, and why does it make this error when I tell it to authorize it? And how can I fix it?
    Grateful for any help.
    Barbara

  • My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

    My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

    Likely this:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • Ipod nano gets unknown error -48 when trying to restore

    Hi All
    My Ipod nano gets unknown error -48 when trying to restore and download the software update. Specifcally, when I connect my ipod, I get a message saying itunes cannot access the ipod and that I should restore it. I go the the ipod tab, hit the restore button and the download begins (approx 16mb). The download completes, and then I get this message :
    There was a problem downloading the ipod software for the ipod "ipod". An unknown error occurred (-48).
    Please help !!!!!

    Even though not specifically listed, try the steps here:
    http://support.apple.com/kb/TS1372
    If you know someone with an XP windows machine try the reset utility on their computer.

  • My iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: "unknown error (36), i´ve tried to do lot of things but i can´t  solve my problem. please help!!

    my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!

    Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!

  • HT201210 I keep getting unknown error 3 when trying to restore my Iphone.  On line and chat support won't accept my request as I can't open my phone to get the serial number

    this evening has been torturous My phone said I needed to restore thru Itunes/support
    I tried and keep getting UNKNOWN Error 3
    I tried to get support but I can't open my phone to get the serial number.
    Now WHAT????

    I was doing some research on this problem for a friend and came across your post and thought I should share this:
    https://discussions.apple.com/thread/5372052?start=30&tstart=0
    Hopefully it helps, good luck.

  • I get "Unknown Error." when trying to re-log into the iTunes Store for Windows

    My AppleID and password work when using a web browser and logging in here, but not when i try to log in through iTunes for Windows.
    My events leading up to the error are below. Any suggestions for a fix/solution?
    1) "Unauthorized Computer" message when trying to play newly bought iTunes movie.
    2) Authentication Failed using AppleID
    3) Sign out completely
    3a) Try to sign in, but get "Unknown Error."
    4) Uninstalled iTunes
    5) Reinstalled iTunes
    6) Login attempt: Unknown Error
    7) Tried deleting "SC Folder" from User Tips
    8) Login attempt: Unknown Error
    Any thoughts on what I could do differently to get this resolved?

    How I solved my UNKNOWN ERROR login issue:
    I figured out that I had downloaded the 32 bit version of ITunes but I have the 64 bit version of Windows 8.    So I uninstalled the 32. and downloaded and installed the 64 bit version of ITunes and everything worked just fine.  The Windows 8 firewall was not an issue.
    How to determine your version of Win 8.     Go to Control Panel, System & Security, then System and that screen shows the version.    
    I just brought home a new Toshiba laptop and was surprised to see that I have the 64 bit version.  But pleased that I fixed the agrivating ITunes issue.
    Good luck!

  • I keep getting unknown error when trying to download apps

    Does anyone know why I keep getting unknown error when trying to download apps?

    does it says anything else than unknow error?
    try going to settings>store, click on apple id and then sign out. Restart iphone and sign back in and try downloading again

  • Why do I get "unknown error" when trying to download apps with my iPhone when I put the correct password in?

    I keep getting "unknown error" message come up when I try to get an app. I have put my password in correctly but I then get a message saying I've put my password in incorrectly too many times. So I change my password but I still get the "unknown error" message. I have changed my password 4 times now and nothing is working

    I received this email from Apple and this corrected the problem for me...  I only had to reset the iTunes cache
    1) Open iTunes
    2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
    3) In the Preferences menu, click the Advanced tab
    4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

  • TS3694 Unable to upgrade ipad version 3.2.2;requires iTunes 10.6.3 but this won't download. Tried to restore but get "unknown error occurred (3194)". Please can anyone advise? Thank-you, Rosemary

    Tried to restore but get "unknown error occurred (3194)". Please can anyone advise?
    Thank-you,
    Rosemary

    Have you got the latest version of iTunes on your computer ? There is some troubleshooting for that error code on this page which you could try.

  • HT1414 Im trying to restore my Iphone 4S using Itunes but get "unknown error  -1 " Does anyone have a solution?

    Im trying to restore my Iphone 4S using Itunes but get "unknown error  -1 " Does anyone have a solution?

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.

  • An unknown error (-42408)

    Cannot connect to the iTunes Store because of an unknown error (-42408)

    Hi
    I know this thread is a little old but I thought I would leave the solution I found that worked for me. I'm on a mac mountain lion.
    I tried uninstalling reinstalling and that didn't work.
    You may want to back these folders up before trying this.
    1) Quit iTunes.
    2) Go to System/Library/PrivateFrameworks/
    3) COPY the following folders to a different location just in case
    AirTrafficHost.framework
    CoreFP.framework
    DeviceLink.framework
    iTunesAccess.framework
    MobileDevice.framework
    4) Delete them from the original location.
    5) reinstall iTunes
    6) Smile no more error -42408

  • Gets unknown error -124 when syncing the iPod

    I get unknown error -124 when syncing my 80 gb iPod. I have had files which I could not copy to the iPod, so I removed them. So it's not that. And I have restored it back to its original settings before syncing now.
    Any tips on how to resolve this?
    Thanks!

    i am getting the same problem and the people at best buy could not even help me they it was my problem. and i bought two new hard drives and it still does it.

  • What do I have to do with : unknown error (-42408) ?

    Hello. I would like to know what do I have to do with this unknown error (-42408). Thank you.
    iPodtouch 8 Go, 2nd generation
    Windows Vista

    I would look at the previous discussions with the same error.  You can find those on the right-had side of the page under the heading: More Like This.

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