I gifted a playlist, but the recipient is getting an error and can't download it. How do you resend or repair it?

I gave a playlist and the recipient received the email. They upgraded their iTunes to the latest version, clicked on the Redeem Now button in the email and instead of automatically downloading it goes to the iTunes store and the Redeem Gift page. So we believe we found the code to enter, but is offers and error saying the code is not valid/cancelled, but I have been charged for it??
How do we resend the link or validate that the code is correct and functioning?

Do a factory reset .. nothing will be deleted from your backups and you will be able to get access to them again.
The Factory Reset Gen1-4.
Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.

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My macbook wont start the screen turn blue and stay like that for hrs. It only work when i use safe mode, i try to use disk utilities to fix it but the disk utilities keep saying error and a bunch of other stuff. I dont the cds the comp came with, help.

my macbook wont start the screen turn blue and stay like that for hrs. It only work when i use safe mode, i try to use disk utilities to fix it but the disk utilities keep saying error and a bunch of other stuff. I dont the cds the comp came with, help. i've tried the command s command p command v but nothing i've tried to the safe mode then a quick restart but nothing
disk utility give me this:
Process:         Disk Utility [371]
Path:            /Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
Identifier:      com.apple.DiskUtility
Version:         11.5.2 (298.4)
Build Info:      DiskUtility-2980400~60
Code Type:       X86-64 (Native)
Parent Process: launchd [86]
Date/Time:       2013-11-05 03:29:41.247 -0500
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          9522 sec
Crashes Since Last Report:           29
Per-App Interval Since Last Report: 981 sec
Per-App Crashes Since Last Report:   25
Anonymous UUID:                      F6B8E263-76C8-4C7D-AA58-48134BF4BA78
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                         0x0000000100c62fbc _read_images + 312
1   libobjc.A.dylib                         0x0000000100c79721 map_images_nolock + 1266
2   libobjc.A.dylib                         0x0000000100c62761 map_images + 115
3   dyld                                    0x00007fff5fc039c5 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 853
4   dyld                                    0x00007fff5fc0c849 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 201
5   dyld                                    0x00007fff5fc04d54 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118
6   dyld                                    0x00007fff5fc08f7c dlopen + 490
7   libSystem.B.dylib                       0x0000000100a14e40 dlopen + 61
8   com.apple.CoreFoundation                0x0000000100d78ef7 _CFBundleDlfcnLoadBundle + 231
9   com.apple.CoreFoundation                0x0000000100d77e97 _CFBundleLoadExecutableAndReturnError + 1191
10 com.apple.Foundation                    0x0000000101008355 _NSBundleLoadCode + 638
11 com.apple.Foundation                    0x0000000101007c78 -[NSBundle loadAndReturnError:] + 742
12 com.apple.Foundation                    0x000000010101960c -[NSBundle principalClass] + 38
13 com.apple.framework.DUSupport           0x0000000100082080 -[DUModuleManager(_private) findDUModules:] + 405
14 com.apple.framework.DUSupport           0x0000000100081ed9 -[DUModuleManager orderedModuleListOfModules] + 40
15 com.apple.DiskUtility                   0x0000000100006082 0x100000000 + 24706
16 com.apple.DiskUtility                   0x0000000100005f59 0x100000000 + 24409
17 com.apple.AppKit                        0x0000000101444625 -[NSWindowController _windowDidLoad] + 538
18 com.apple.AppKit                        0x00000001013e1f77 -[NSWindowController window] + 112
19 com.apple.AppKit                        0x00000001015f61d9 -[NSWindowController showWindow:] + 47
20 com.apple.AppKit                        0x00000001015c7c5c -[NSDocument showWindows] + 98
21 com.apple.AppKit                        0x00000001015c64bb -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 340
22 com.apple.AppKit                        0x00000001014f7b44 -[NSDocumentController(NSInternal) _openUntitled] + 111
23 com.apple.AppKit                        0x00000001014f79ab -[NSApplication _doOpenUntitled] + 257
24 com.apple.AppKit                        0x00000001014f733b -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 185
25 com.apple.AppKit                        0x00000001014f6fd9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 77
26 com.apple.Foundation                    0x0000000100ffd0d6 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 360
27 com.apple.Foundation                    0x0000000100ffcf06 _NSAppleEventManagerGenericHandler + 114
28 com.apple.AE                            0x0000000104d7332b aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 162
29 com.apple.AE                            0x0000000104d73224 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 32
30 com.apple.AE                            0x0000000104d7312b aeProcessAppleEvent + 210
31 com.apple.HIToolbox                     0x00000001028a0619 AEProcessAppleEvent + 48
32 com.apple.AppKit                        0x00000001013fc095 _DPSNextEvent + 1191
33 com.apple.AppKit                        0x00000001013fb801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
34 com.apple.AppKit                        0x00000001013c168f -[NSApplication run] + 395
35 com.apple.AppKit                        0x00000001013ba3b0 NSApplicationMain + 364
36 com.apple.DiskUtility                   0x0000000100002009 0x100000000 + 8201
37 com.apple.DiskUtility                   0x0000000100001db8 0x100000000 + 7608
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                       0x0000000100a27c0a kevent + 10
1   libSystem.B.dylib                       0x0000000100a29add _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                       0x0000000100a297b4 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                       0x0000000100a292de _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                       0x0000000100a28c08 _pthread_wqthread + 353
5   libSystem.B.dylib                       0x0000000100a28aa5 start_wqthread + 13
AND MORE TOO MUCH TO COPY N PASTE HELP PLEASE!!!!!

Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data)

TS1424 Purchased book "The Fish That Ate The Whale". In the Purchased window, my previous purchased books are labeled "downloaded" but The Fish has a cloud ikon and will not download.

Purchased book "The Fish That Ate The Whale". In the Purchased window, my previous purchased books are labeled "downloaded" but The Fish has a cloud ikon and will not download. I have tried to delete the book but no response.
Redirected to Store and searched for The Fish. Description came up, pressed Download, message: you have previously purchased this book, go to Purchased and press Download. Followed instructions and message: you have previously purchased....... I'm in a loop.
Assistance requested

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

Hi just bought an iphone 4 but the guys icloud is signed in and i cant restore it how do i get it off??

hi just bought an iphone 4 but the guys icloud is signed in and i cant restore it how do i get it off??

You would need that guys info in order to use the phone.
Contact that guy.
You've ran into the icloud activation lock.

Hi, i get the error -49 when trying to Export a Movie edited in iMovie and recorded with Elgato Video Capture anyone know why i get this Error and can help me?

Hi, i get the error -49 when trying to Export a Movie edited in iMovie and recorded with Elgato Video Capture anyone know why i get this Error and can help me?

Read this
http://support.apple.com/kb/ts1583

TS3297 I DON'T REMEMBER THE ANSWERS TO MY SECURITY QUESTION AND CAN'T DOWNLOAD A MOVIE FROM A NEW DEVICE

I don't remember the answers to my security questons and can't download movies or music on a new device. where can I get or change the security answers?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

I bought my wife an iPad, iTV and iPhone and everything works great. But now I'm getting an iPhone and I'm not sure how to set it up. So far all our iTunes purchases have been under her account. So how do we share everything, but have different accounts?

Things have just kind of escalated. We started with the ipad and she really liked it. Then we were given an itv and it worked so nicely with the ipad, that we decided to get her an iphone. We've been buying music, tv shows, movies, taking photos, looking at them on the tv using photostream. But now I'm getting an iphone and plan to by a macbook or mac mini some time soon, and I'm wondering how I can setup my own account but still have all this really nice seamless sharing across devices. If I buy an album on my phone, I'd like to be able to play it on the itv (which is setup with my wifes account). And so forth.
I hope I've explained my concern and someone can point out how to set things up so that things remain as seamless and easy as they are now.
Thanks.

Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
SHARING iTunes MUSIC
http://macmost.com/five-ways-to-share-music-in-itunes.html
Also... Create your Own Apple ID for Your iPhone...
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
And... Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha
See Here for > How to Use Multiple iDevices with One Computer
Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha

Tring to update the software on a 4th gen touch and I get an error and then stops downloading. It is very slow to download, says 9 hours for 847MB, is this normal?

I have a 4th gen ipod that a friend gave me and he forgot the passcode. So I am in recovery mode and trying to update the software. It is a 847MB file and it says its going to take 9 hours, but then I get an error and stops downloading. When you restart, it goes from zero. Is any of this normal. Is there a faster way to update the software?

The Apple server a likely overloaded with the IOS 8.3 update.
You can try using these instructions but select iOS 6.1.6 for the 4G iPod. If yo select any other file you will get errors:
How to Install iOS 8.1.3 Update on your iPhone, iPad and iPod touch
Use the Step 5 update using iTunes instructions but download the iOS 6.1.6 firmware for the 4G iPod. Note that if you try to restore to earlier than 6.1.6 you will only get errors

My iPhone 5 has suddenly gone black and I cannot see anything on it but the phone rings when someone calls and can pick the call, but cannot view anything

My phone has suddenly gone blank, total black screen can't even dial any contacts but the phone does ring

Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

HT1725 I purchased an album and it downloaded. However, one song on the album has only half the song. I've tried to "download" the "available downloads", but the darn itunes states that it's already been downloaded. How do I get the rest of the song?

I purchased Alanis Morisette new album. All the songs have downloaded, or so it said. While listening to the album, only half of "celebrity" downloaded. I've checked the "available downloads" section and it says that all have been downloaded.
How do I get the rest of the song to download? I've read the support page about wifi issues, blah blah blah. Not the issue.
Thanks for any help.

Assuming you are in a region where you are allowed to redownload your past purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Itunes downloaded but says that there is windows32 error and can't run it

Basically my question is stated in the subject- I downloaded it, and then there was no shortcut or anything. So I searched my C:\ and found the iTunes setup, which is what I downloaded. I double click and a window shows up saying error can't run on this windows or something like that- it also said windows32 error or something. It's the latest version of iTunes. I don't know what to do, but whatever is wrong with it is causing a lot of problems because I'd like to download my iTunes!
Any help would be greatly appreciated. Thanks and merry christmas!

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I don't know the answers to my security questions and can't download anything from iTunes! Help me reset please!

Even called customer support who were no help

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I recently gifted a song but the recipient says it was not received. What can I do?

I recently gifted a song to someone's e-mail but they say it was not received. What can I do?

if the song cuts off early try deleting it out of your library then going to the new "Purchased" feature and redownloading (its free). I had to do this with some of my tracks that didn't fully download (though they said they did). Once I redownloaded I had the entire song no problem.
Make sure you delete the file completly from computer...that way iTunes will see that it is not already downloaded and will allow you to download it again.

My hard drive thinks it is the Ma OS X Install disc and will not erase. How might I start this repair over?

I'm not the sharpest crayon, and was getting frustrated by the fact that erasing my hard drive and reinstalling Snow Leopard and my applications would not get my computer to start up without the Mac OS X Install disc inserted. In the course of that, in Disk Utility, since none of the options were working and my computer would not recognize my backup drive, I ended up copying the Install disc as the source onto my one partition on my hard drive. Now, the computer starts up, but goes directly to the install proceedure. However, there is no drive to select to install Mac OS X to. Disk Utility won't allow for the option to erase the drive again. How do I make my computer usable again?

Can't do that. The intallation steps reach the point where you have to choose the disc to install to. There is no disc to choose on the screen. The space is empty. I cannot select anything to erase and install to.

Hi,after installing when i try to load the Firefox I get this error..Can someone please Help...

Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 33.0.0.5397
Application Timestamp: 54392479
Fault Module Name: nsib.dll
Fault Module Version: 5.1.3.2
Fault Module Timestamp: 53fdad24
Exception Offset: 001360a0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 13a8
Additional Information 2: 13a84480b0d9c766a5e4c95aa1171a8d
Additional Information 3: 13a8
Additional Information 4: 13a84480b0d9c766a5e4c95aa1171a8d

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

I gifted a playlist, but the recipient is getting an error and can't download it. How do you resend or repair it?

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