I go to buy some gems for my dragonvale app an I want the $2 ones but it's wanting to charge me $15, I go to buy some gems for my dragonvale app an I want the $2 ones but it's wanting to charge me $15

You would need to contact the app developer with this question.

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HT5622 I am trying to buy some help on the "candy crush" game but I keep getting this pop-up" unable to purchase. This item is for an app that was purchased by a different Apple ID. to buy this item with this Apple ID you must first purchase the app. My d

I am trying to buy help on my candy crush game but I keep getting this pop-up? Unable to Purchase. This item for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the app. My daughter set up this game on my Iphone. I am on level 65 and don't wont to start over if I don't have to.
Any suggestions?

If it was indeed purchased with a different apple ID then there is no work around for what you want! You can try signing in with your daughter's apple ID and password and update the app and purchase whatever you want then log back in with your apple ID. This may work!

HT1338 Dear all, I have just bought a MacBook pro with osx lion on 25thast month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

Here are the rules to qualify for the free upgrade:
http://www.apple.com/osx/uptodate/
(has to be purchased from Apple or authorized reseller).

I want to download an app, but i can't because i have forgotten my security questions. Is there a way to change them without needing the old ones?

I want to download an app, but i can't because i have forgotten my security questions. Is there a way to change them without needing the old ones?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103535)

My wife an I share one iTunes account but have separate Apple id for our devices - prior to 8.1 we shared storage on iCloud now we can't and when I try to buy more storage on her phone instead of accessing the shared iTunes account it try's to sign

MMy wife an I share one iTunes account but have separate Apple id for our devices - prior to 8.1 we shared storage on iCloud now we can't and when I try to buy more storage on her phone instead of accessing the shared iTunes account it try's to sign in to iTunes using her Apple id - I checked the iTunes id and password on both devices - can anyone help

Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

I'm trying to create a new ichat Acc because for some reason the old one is not working, so I go to Create an Apple ID and start creating a new apple ID, when I submit the Acc it tells me that my Email address is already verified for another Apple ID and

I'm trying to create a new ichat Acc because for some reason the old one is not working, so I go to Create an Apple ID and start creating a new apple ID, when I submit the Acc it tells me that my Email address is already verified for another Apple ID and thats the only email address I have... What can I do?

There is no way to consolidate iTunes accounts.
Setting up an iPhone has never required creation of a new Apple ID.
You've apparently purchased content with both Apple ID's. Sign into the device with the correct Apple ID and sync the content.

I have been buying apps for a long time without a problem using my credit card on file. All of a sudden itunes is not recognizing my card which is in good standing. All the info is correct but itunes/apple says it doesn't match the bank info. Any ideas

I have been buying apps for a long time without a problem using my credit card on file. All of a sudden itunes is not recognizing my card which is in good standing. All the info is correct but itunes/apple says it doesn't match the bank info. Any ideas?

Answered in your Other post on this Topic...
https://discussions.apple.com/message/24053626#24053626

HT1918 Hi, I need to change the country for my Apple store account but this message appears "You have a store credit balance; you must spend your balance before you can change stores." but my credit is 1.58$ only and I couldn't buy any app with this amo

Hi,
I need to change the country for my Apple store account but this message appears "You have a store credit balance; you must spend your balance before you can change stores." but my credit is 1.58$ only and I couldn't buy any app with this amount! Any way how to fix that and I don't have a problem if I lose this 1.58 $?

If you can't spend it then you can try contacting iTunes support and ask if they can remove the balance from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

You should talk to Adobe Support thru chat or by phone when they are available (Not usually on weekends) as they might be able to help arrange the change without any cancellation penalties.
Phone/Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Otherwise what you would normally do is first consult the following page to see what you can do on your own
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
and then if necessary cancel the current plan (penalties being possible) and subscribe to the new one.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

For some reason when I plug my phone up to charge it just keeps showing me the apple logo and then it goes away shows the battery sign is low and that its charging. So I'm wondering why it wont turn on would I have t get a new one, and would it be free

For some reason when I plug my phone up to charge it just keeps showing me the apple logo and then it goes away shows the battery sign is low and that its charging. So I'm wondering why it wont turn on would I have t get a new one, and would it be free

If you've tried the basic troubleshooting steps (restart, reset, restore from backup, restore as new), and you've tried charging from a wall socket and these all fail, then you have a hardware problem.
If your unit is still in warranty, you will be eligible for a replacement with a refurbished unit free of charge. If you are out of your warranty period, you will be eligible for an out of warranty exchange which will cost the equivalent of 200 US dollars.

Bought the starter pack iap on the game 'Injustice: God Among Us', but it didn't give me what it said it would so I want a refund but finding it diffcult to request one, as reporting a problem just redirects me to this website. How to submit for a refund?

Bought the starter pack iap on the game 'Injustice: God Among Us', but it didn't give me what it said it would so I want a refund but finding it diffcult to request one, as reporting a problem just redirects me to this website. How to submit for a refund?

Try going to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'iTunes' in the second column and then 'iTunes Store' in the third column.

I am halfway through my 4s contract and wanted to buy a 5, but only see the 64 gig available to me for 649 but that requires a 2 year contract. Where can I buy w ou getting locked into a contract and for how much?

I am halfway through my 4s contract and wanted to buy a 5, but only see the 64 gig available to me for 649 but that requires a 2 year contract. Where can I buy w ou getting locked into a contract and for how much?

Your contract is with your service provider - it has nothing at all to do with Apple.
You can buy a contract free and/or unlocked iPhone from Apple and use it with whatever carrier you wish. Your contract terms with your current service provider remain in effect for your iPhone 4s though, so if you cancel with them (or port your number out, which accomplishes the same thing) you will owe them early termination fees and so forth.
Even if you pay full retail but want to use the phone with your current service provider, you are still obligated to complete the terms of your existing contract.

I want to use the Iphone 6 as an ipod for now, but i will evetually get a prepaid plan. So will buying the iphone 6 with t-obile contract free work?

I want to use the Iphone 6 as an ipod for now, but i will evetually get a prepaid plan. So will buying the iphone 6 with t-obile contract free work?

Using an iPhone without a wireless service plan

I got a new mac.. Want to tranfer from my old one.. I'm at the part where it says tranfer info to this mac... It just keeps looking for source! Getting irritated!

I got a new mac.. Want to tranfer from my old one.. I'm at the part where it says tranfer info to this mac... It just keeps looking for source! Getting irritated!

Have you tried Migration Assistant?
http://support.apple.com/kb/HT4889
This also works for Mavericks.

I am interested in an app called tango remote. It needs two ios devices. I have an 8GB ipod touch. Is this sufficient for one of the devices?

Tango Remote Control Music Player HD
I am interested in an app called tango remote. It needs two ios devices. I have an 8GB ipod touch. Is this sufficient for one of the devices?

An iPod touch is an iOS device.
Why not contact the developer of the app?

I go to buy some gems for my dragonvale app an I want the $2 ones but it's wanting to charge me $15, I go to buy some gems for my dragonvale app an I want the $2 ones but it's wanting to charge me $15

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