I got a firmware problem on my zen extra please hel

i was trying to upgrade the Firmware on my Zen Xrta with the PlayForSure but it stops updating and i shut the mp3 player down and now im stuck at rescue mode...i tryed to reload the Firmware but it gives me a MTP device, and don't show up in Windows Media Player beta, Realplayer, or Media Source...when i turn it on it said Firmware Problem and just does on the rescue mode...i want to get out of rescue mode so i can put my songs on..if i sound mean it because i been frusted at this...

For all those still suffering from this problem I managed to get it fixed. While searching about for other people with the same problem I found one post where someone said their player wasn't being recognised and he was recommended to go back to Windows Media Player 0 (instead of ). He said he did it and now it worked. So I did the same (after a few problems with windows I got back to an older version of WMP). I then found on the knowledgebase page a link for people having problems with connection. There are then 2 pieces of software from microsoft (updates I think) it says to install. After I did this and restarted the computer I was able to run the firmware update again and this time the player was recognised, and now it works .
This is the link to the thing on the knowledgebase http://ask.europe.creative.com/SRVS/....com,case=9287
Hope this will also work for you guys.

Similar Messages

Very odd firmware problem for my Zen Micro..

Well, my zen micro froze and stopped working about a day ago. So naturally, I just pulled out the battery and put it back in to reset the player. Then, I found out my zen is not detected by Creative MediaSource or WMP . Also, the zen did not tell me what song was playing, but all the songs worked fine.
So, I go to the knowledge base to look for what to do. It said got to recovery mode then clean up and reboot, format all and reboot, finally reload firmware and reboot. Well clean up did nothing, format deleted all my data (which isn't that bad I knew it does that). Then I pressed reload firmware and it said the current firmware was deleted and to install and update.
So, I went to this site and installed the firmware updater but it isn't working. The updater says my player isn't connected when it really is. But, when I go to my computer still shows Creative Zen Micro is connected. It also still isn't detected in WMP and Creative MediaSource. On top of this, it won't let me get out of recovery mode because of there being no firmware.
So, my Zen Micro is stuck in recovery mode with no firmware. The firmware updater does not detect my Micro but my computer itself does know it's connected. What am i supposed to do?
I tried the troubleshooter and it didn't help at all. I've been unplugging and plugging the micro back in constantly and that does nothing either. I even found my installation original cd and it says please connect a player to activate the firmware update.
What do i do? :'(
(My e-mail to support came back with an automated message that didn't help in anyway)

The good news is you are not alone!? I have had exactly the same problem with my Zen Xtra. Apparently in recovery mode the normal drivers do not recognise the player, I came across a thread recently that said you need to load a special driver to recognise the player in recovery mode... only problem now is to find it again. When I do I'll let you know. Good luck!

Firmware Problem on my zen touch....PLEASE HELP ME

Hi, I have had my zen touch for over a year now, works great. Recently I tried to up grade the firmware to ZenTouchP4S_PCFW_LB_2__0.exe While installing it erased the whole music plus the previous firmware. So when installing it froze an now my player starts in recovery mode an its in v0.0.0. When I try to upload the new firmware it tells me to connect my player, but its already connected. Nothing wrong with my usb cord so I am lost, can anyone help me resolve this problem so I can listen to my music again.....thanks.

I finally got it. I had to uninstall and reinstall the zen touch, windows 0, an the media source from the installation disc. After that when i plugged the player in it stayed in the recovery mode, before it would say docked an have that lil music note screen on. So i went to device manager on my comp an looked up the zen touch, it said error code 0. I followed the on screen instructions from my comp. It said to right click an uninstall then go to add hardware, an it searched for devices plugged in an BAM! A lil screen poopped up an said zen touch player detected......So i hurried an installed the new firmware an everything is ok now. So anyone havin the same problem follow these somewhat clear instructions. Thanks.

I fixed the Firmware Problem on my zen xtra 40 gb here is

I FIXED IT WEEEEEE
1 i installed a fresh coppy of windows
2 installed mediplayer 0
3 opened media player ten and set it up like normal
4 downloaded the driver pack for the zen xtra
5 downloaded the plays for sure firmware update
6 installed the drivers
7 opned the update and left it on the lenguage selection screen
8 plugged up the player and it said nomad zen xtra then? mtp device
9 then asked to sync with wmp 0 so i did
0 left mp0 open
1 then selected english
2 then clicked upgrade
and i got a mesage that media player was interfearing with the update
3 so i closed media player
4 and clicked refresh
5 and then update and it worked
IT ACTUALLY WORKED

See the link in the FAQ post "PC connection problems with your player".

Big and strange problem with my Zen Touch, please he

I have had my Zen Touch since October and I have never had a problem with it, but suddenly yesterday I stopped for no obvious reason, it just froze.
I have since tried to reset it a number of times, and everytime it goes into something called "recovery mode", where I can "clean up", "format all" "reload firmware" or "reboot". Only reboot works, when I try to choose the other options it just says "harddisk problem".
I have then tried to upgrade the firmware through USB 2.0, but it freezes shortly into the process...
So now I don?t know what to do, I really hope that some of you can help me... Thanks a lot

Well that's a big problem, but it's certainly not a strange one. In fact, it seems to happen to pretty much every Zen Touch ever.Last time it happened to mine I fixed it by putting the player in its case and dropping it on the floor. I'm not even joking.Edit: By the way, this usually means the hard dri've is stuck, particularly if your player is new. Smackin' it around a little really does help.Message Edited by debaser on 04-06-2005 02:8 AM

Help Me, problems with my Zen Micro. (please see inside for scenar

I turned on my Zen Micro
then it is stucked at the CREATIVE LOGO
so I did the Recovery Mode
I chose Clean Up
So a window came out that says something like are you sure you want to clean up so I chose YES.
then a window came out that says "Scan Disk or Scanning Disk"
I thought that my problem is already over
but, Oh My God! I've already been waiting for like 8 hours and the window saying "Scan Disk" is still not finish. waaaaaa!
then I thought, probably Clean Up is not the solution
I tried Format All
then a window came out saying "Formatting"
What the! I did it like in the evening and I slept for like 0 hours to check in the morning, but still, it is still not finished.
What is this?
I also have a problem, my computer doesn't recognize my Zen, and just to double my bad luck I lost my warranty receipt.
Oh my Lord, please help me.

So -
I have received a message from support, stating that the player most certainly is irreparable - and instructions on how to return it to have it replaced.
It seems to me that the player harddisk is broken/damaged. This may be a result of using it while jogging/running... (in my view) It is dissapointing that the player can't handle this - which of course must be considered a fairly normal usage. I have experienced some skipping earlier, but never thought this would affect the player to such an extent.
Hopefully - this is not a fault that applies to every Zen Micro out there, although your posts may indicate that this may be an issue with several players.
regards,
BjOlav

SB Audigy 4 microphone problems.....please hel

Can anyone help/advise?
I have just purchased a SB Audigy 4 sound card for my system. I cannot get the microphone to work on my Speedlink Medusa headset. This is especially frustrating as i use teamspeak alot for online fps gaming. The sound works fine and is crystal clear, but no input from the microphone. I have switched on the mic in the surround mixer setting and my mic cable is in the correct slot in the sound card......it should work and im running out of ideas
Please please help as i have a BF2 match coming up on Monday......

I still cant get the microphone to work on this card.
I have tried uninstalling the drivers and re-installing ...nothing. 5. Speakers work, 5. headphones work (i am getting very good clear sound, however the mic on the headset doesn't work. I have tried taking the mic out and putting back in the pink connector....nothing. I have tried messing around with the surround mixer (record device is set to mic)......what am i missing? Is it blatenly obvious?
I have NEVER had as many issues with a sound card before!!! Jeez creative come on and pull your finger out!
PS does anyone know what jumper does on the audigy 4?

Zen Vision:M - firmware problem

Hello!
I'm having some trouble with my Zen Vison:M 30 GB (I'm using Windows Vista 32-bit with SP2). After resetting the player I got the message "Firmware problem". The player displays this message until the battery is empty and if I reset the player once again it takes approximately 5 minutes "rebuilding libraries"(at least that's what I think it's called in English)?and then the "Firmware problem" is back.
Well, then I downloaded the MP3 recovery tool from Creative. After recharging the battery the recovery tool recognizes my Zen, downloads the firmware and... tells me that the player is not longer connected (it is actually).
Does anyone know how I can update my firmware or reboot the player? Any help would?be appreciated!!
Greeting from Anders Hansen, Denmark
Message Edited by andersryom on 07-7-2009 2:37 PM

It would be best to update the firmware on the XP computer. If you have WMP on the Xp computer you will need to rollack to WMP0 for the firmware file to see the player & update it.http://www.microsoft.com/windows/win...ionofthePlayer Emailing Creative will? tell you to come here & you already are hereMessage Edited by coachop94 on 07-20-2009 03:29 AM

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

Firmware problem with zen ex

Can anyone help me with this issue. I get the message firmware problem after I turn my player on and it tries to rebuild the libraries. I have tried to update the OS in the hope this would fix it but I got the same error. As you may have guessed I am new to this and have only had the player for month.
Many thanks

See here in the Zen FAQ at Nomadness.net.

Please Help "Firmware Problem" w/ Zen X

I have a 60GB Zen xtra, I was downloading music when I got the battery low message. I shut the player down and didn't recharge until the next day. When I plugged it in the player started re-loading the library then it stopped and I got the message "Firmware Problem" Iwas unable to use the player. I tried turning the player off but was unable to do so until I unplugged and removed the battery. I reinstalled the battery and got the same results, "reloading library" and then "Firmware Problem." I recharged the battery and still same results. I can't access anything. This is the second player I've had with problems. What do I need to do so that I can use the player?

Try reloading the firmware or at worst reformat the player. More here in the Zen FAQ at Nomadness.net.

HELP. 'Firmware Problem' (Creative Zen 20

I have a zen 20gb and when I turn it on it comes up with a message saying 'Firmware Problem'. Ive tried resetting it but it just does the same thing.
What do I need to do to get it working?

I AM COMMANDO :robothappy:Hi,was wondering if anyone can help me,my mp3 zen 20gb?player after few years of use now starts up and says firmware problem after trying to rebuild library, i have got it into recovery mode,and downloaded the firmware from asia creative website, however when try to start the application, it asks what language,i have chose like 4 different languages,but everytime,nothing happens after click language,just goes off and back to desktop, when click alt cntrl delete,says program not responding,and i have to reset PC. Does anyone know where can get orignal firmware,or the new firmware that actually works for zen 20gb?cheers for help

Zen: Micro....Firmware Problem, Stuck in Recovery m

I got my Zen Micro in September and I have never had a problem with it until now. I connected it to my computer to charge up this morning since the battery was running low. Then this afternoon when I got home, I turned it on and it quickly flashed a screen saying "Firmware Problem" and then it goes straight to Recovery Mode. It will not exit Recovery Mode. I have tried redoing the Firmware, but it will not allow me to.
This is the first problem I have had with the player and I have never done anything with it except upload music and play music....no trying to download new applications or software, etc. It has even been quite a while since I have put any new/took any old music off the player.
Has any one else had this problem? Can someone offer some advice? Also...would this problem qualify under the warranty for the player?Thanks!

[size="6">It Works
!!! Thanks so much for your assistance. After reading all the replies and related messages I finally gave up everything and did a search for everything that had to do with Zen Xtra and deleted it.....deleted it from Windows Device Manager, Windows Media Player, Real Player, Audible Manager, all files that had "Zen" in it....gone. I emptied my recycle bin, unpluged the player, rebooted my computer, let Windows find a driver for a "portable device" (I had already rolled Windows Media Player AND the WMP Runtime to version 0 prior to posting to the forum), downloaded the most current driver and firmware for the Zen Xtra, installed them and it works!?The really sad thing is, all this time (and yes, my time is worth something), aggrivation and stress could have been avoided had Creative seen fit to make one little note on their web site where the download is. All they would have to do is put a note in the description that you *must* have Windows Media Player version 0, that it will not work with version . I'm really disappointed in the Creative support...that really sucks. But I really do want to thank you for your assistance. You saved me from denting my wall with this thing and saved me from having to replace it. Thanks,Trax

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen micro firmware problems, HELLLLP pleeee

i hope someone can help me...
i just got a zen micro for christmas
and it was working great
then today i was listening to a song, and i hit the pause button to hear something my dad was saying, and it didn't pause, i tried again, no luck. so i pulled the battery out and put it back in, and the screen says Firmware Problem and wont respond to anything i do. I tried downloading new firmware, but my computer like doesnt read the connection, when i plug it in nothing happens.
has this happened to anyone else?
can anybody help me?
help is much appriciated
seriously.
thank you!

nevermind i figured it out by myself
i just deleted my old firmware, and downloaded new.
is that correct?
well, it works. so it probably is right.
if not...oh well.
im floppy finished. :smileytongue:

I got a firmware problem on my zen extra please hel

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