I got a new computer and I installed itunes and it is telling me my itunes library is locked. Any suggestions on how to fix this?

I've installed, uninstalled and reinstalled the latest version of itunes (10.6) but it still doesn't work. Any ideas ? I can't even log into itunes on the new computer.

To rule out a software issue or damaged data inside the backup, set it up as new device without using the latest backup afterwards.
If the phone is back to normal after that, restore from the backup again.
How to back up your data and set up as a new device

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I downloaded a song from i-tunes. It plays on my computer, but won't play on my i-phone. Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time. I could not find an option to "report a problem".

I downloaded a song from i-tunes. It plays on my computer, but won't play on my i-phone. Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time. I could not find an option to "report a problem".

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. it get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this

While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. It get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this?

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

Bought audiobook, plays on computer,but not on my touch.It shows it in audiobooks but it won't play.any suggestions on how to fix this? Thanks!

Bought audiobook in iTunes store, can play it on my computer, but not my touch. It shows up in my audio book file under music but it won't play. Any suggestions on how to fix this? (I tried making it into a playlist but when I synced it, it don't show up on the Touch)

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I am having trouble with iMessage being activated. It has worked up until yesterday and now won't activate and is saying no address in the send and receive section. My number is there but not ticked. Any suggestions on how to fix this?

I am having trouble with iMessage being activated. It has worked up until yesterday and now won't activate and is saying no address in the send and receive section. My number is there but not ticked. Any suggestions on how to fix this? I have shut down my phone, but still no luck!

iMessage and FaceTime went down yesterday for some people. Mine is still down. My iMessage is saying the same thing about being activated. Sounds like you are still down too. Ignore the status page that says everything is fine - it lies.

My iMac freezes and sometimes shuts down on its own. Any suggestion on how to fix this? Thanks.

My iMac freezes and sometimes shuts down on its own. Any suggestion on how to fix this? Thanks.

Might want to run the Apple Hardware Test just in case.
Intel-based Macs: Using Apple Hardware Test
If the hardware checks out ok the startup disk may need repairing.
Follow the instructions for Using Disk Utility to verify or repair disks

When I try to download a song or a video on my ipad it starts to download and then it stops and says download error tap to retry. Any suggestions on how to fix this problem?

When I try to download a song or a video on my ipad it starts to download and then before it finishes it stops and says download error. Tap to retry. Any suggestions on how to fix this error and get my items that I purchased to download?

MacBook Airs won't run Classic.
iTunes errors may best be isolated by one of the iTunes forums below:
https://discussions.apple.com/docs/DOC-2463

I have an iPhone 4 and the speakers arent working and the sound works in headphones on when my phone is charging, do you have any suggestions on how to fix this?

I have an iPhone 4 and the speakers arent working and the sound works in headphones on when my phone is charging, do you have any suggestions on how to fix this?

Hi courteney17,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with sound on your iPhone 4:
iPhone: No sound or distorted sound from speaker http://support.apple.com/kb/ts5180
Cheers,
- Judy

HT4972 I have a G3 iPhone and it has recently dropped it's wi-fi ability.... any suggestions on how to fix this would be greatly appreciated. thanks

I have a G3 iPhone and it has recently dropped it's wi-fi ability.... any suggestions on how to fix this would be greatly appreciated. thanks

G3 - 3G whatever!!! you get the point.....
and no my dyslexia is not the issue therefore constitutes no need for comment from anyone.....
this is what happens when one studies a foreign language such as Japanese.
Re: your suggestion to resolve my issue: I've done all of this already, 3 and more times... to no avail.
but thanks for trying to help.

Itunes will not restore information to my new phone and will not read it. Any suggestions on how to fix this?

I got a new Iphone and cannot get itunes to read it and am not able to restore my information to it. Any suggestions on how to fix it? I have even already deleted itunes and redownloaded it.
Thanks
Jamie

Hey MissJamieLW,
Thanks for the question. It sounds like your iPhone is not recognized in iTunes when connected to your computer. To troubleshoot this issue, see the relevant article for your operating system:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks,
Matt M.

Lost the ability to connect to both WiFi and Bluetooth on my iPhone 4S. Any suggestions on how to fix this?

Lost the ability to connect to both WiFi and Bluetooth on my iPhone 4S. Any suggestions on how to fix the problem?

Have you followed http://support.apple.com/kb/TS1559 ?
Also try settings>general>reset>reset all settings
If you have followed that article and restored your phone and set it up as new and you're still having that issue you may call and explain you followed the article and are still having the problem. Most likely they will either set up a replacement for you. If they ask you to set up the one time phone support agreement, and they assist you with a restore again, they won't bill you if they end up having to repair it.

My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this

My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this

iPhone and iPod touch: Unable to update or restore
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

My Ipod is stuck on a white screen with the wrong time and a lock. computer doesn't recognized my Ipod..also gets hot when connected to charge..any ideas on how to fix this? Thank You

Hi
My Ipod nana...has frozen up and working. It shows a white screen with the wrong time and a lock symbol. When I connected it to my computer, it didn't show up. Back of Ipod gets really warm..Any ideas on how to fix it? Than You

If it happens again and the reset (home + power buttons) doesn't work, just let the battery drain; you'll know when the screen shuts off. Charge it back up and it should be fine. Frankly, I'm surprised this worked for you. Usually I hear people with this problem say that holding both buttons doesn't work, and they have to do the battery drain.
If the issue is incurable next time, you have a one-year warranty from the date of purchase.

My iphone 4s while texting or in an app will randomly exit and go back to the home screen, any suggestions on how to fix this?

Not sure how to fix this, but it's extremely annoying. Anyone having this same problem?

Close All Open Apps... Sign Out of your account and try the Reset again.
If no joy... Connect to iTunes on the computer you usually Sync with and Restore...
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

HT4623 The APP application on my iPad does not function properly - any downloads requested immediately fail and send me back to the main iPad screen. Any suggestions on how to fix this - all software has been updated to iOS 5.1.1 and no other updates are

The APP application on my iPad does not function properly - any downloads requested immediately fail and send me back tot he main iPad screen. Any suggestions on to hoe to fix this? The software has been updated to iOS 5.1.1, and no furthe updates are available.

This is my boilerplate response when app downloads are stalled or in the "waiting" mode. There are a bunch of things here to try.
Tap on the "installing" icon and see if you can pause the install, then tap on it again in order to resume the install.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download and install at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and see if the install resumes.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

I got a new computer and I installed itunes and it is telling me my itunes library is locked. Any suggestions on how to fix this?

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