I got a new iPhone and i can't make purhases because i forgot the security questions

Please Help!

If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

Similar Messages

  • HT5312 I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?

    I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
    Thank you

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1918 Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

    Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

    If you can't remember your rescue email address (and seeing the reset link via steps 1 to 5 on this page doesn't help you remember it) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to view (or change/add) your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it

    I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT201303 I replaced broken iPhone and cant download from itunes store because i dont remember security questions

    I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • I'm using a new computer and to open one website I have to answer the security questions each time saying that the site doesn't recognize this computer.

    Each time I try to open my "ubt" website, I get a message that says the site does not recognize this computer so I have to answer the security questions each time. I get the message "You are attempting to log in to your account from a computer that we do not recognize..." All other websites work just fine. The Mac store person could not figure it out. This site works on Safari, but I prefer Firefox.

    The ipod is not a backup device. The music sync is one way - computer to ipod.  The only exception is itunes purchases:  Without syncing:File>transfer Purchases
    Copy everything from your backup copy of your  old computer to your new one.

  • HT4528 I locked my iTunes account because I forgot the security question and I just put in a new card what do I do to get it back

    I was trying to download a game and it asked for my security questions and I forgot the answers and I locked the account and I has a brand new iTunes card on it how do I unlock the account so I spend the money and stuff like that

    Then call AppleCare and talk to someone in account security.

  • I can't purchase anything because I forgot my security question

    I don't know my security questions.

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • I got a new iPhone, and I can not find a app I had on my iTouch.

    I can not find a app I purchased.  I paid for it on my iTouch and I am trying to transfer it to my iPhone. Any ideas.

    Which app is it? Is comparable with the phone? Is in your iTunes library on your computer?

  • I have $25 on my account but it won't let me buy anything because I forgot the security questions..what can I do?

    Someone please help me

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
      Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Just bought a new iPhone and I can't back up to iCloud.

    Just bought a new iPhone and I can't back up to iCloud. The error message says "Not enough storage". When I go to Settings>iCloud, it gives me 2 devices, my old iphone 4s has 3.5GB, the new 4s has 0KB. When I go to delete the old backup the warning says "Do you want to turn off backup and delete all backup data from iCloud?" That is definitely not what I want to do. How do I keep my data from my old phone? All I am backing up are contacts and calendar, my photos have never been backed up on iCloud. Don't get why that is taking up all the storage.

    Deleting the backup from your old phone only permanently deletes the backup from iCloud.  It doesn't do anything to the data on your phone, or the iCloud data your are syncing with iCloud.  If you no longer need the backup of your other phone you can go ahead and delete it to free up space in your iCloud account.

  • I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

    I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

    this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

  • I got a new Iphone and I made a mistake and created a second Itunes account. How can I merge the data included in my old account to my new one

    I got a new Iphone and I made a mistake by creating a new Itunes user, and I can't access all of my music on my old account can I move it to my new account ?

    This doesn't really seem like an iTunes Match question, but ... at this time Apple IDs can not be merged.
    However, it is possible to sync the iPod with iTunes to add the music to the library.

  • HT5621 When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

    When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

    You cannot merge Apple IDs but you can go to Settings > iCloud and 'Delete Account'.  When prompted to turn off documents and data, choose the only option which is Delete from my iPhone, but on the other prompt for Contacts, Calendars, etc you can choose 'Keep on my iPhone'  Then once the Account is Deleted form the iPhone, log back in with the correct Apple ID and choose Merge when prompted.  This will merge your data from this iPhone with that iCloud account effectively putting your devices on the same account.

  • My Ipod was originally set up as a sub-account of a firends.  After that, I got an Iphone and set up my own Apple account.  I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account

    My Ipod was originally set up as a sub-account of a firends.  After that, I got an Iphone and set up my own Apple account.  I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over.  I just really want to get the new Ipod under my own account, and be able to use it...

    There is no such thing as a "sub-account."  Also, you probably mean iTunes library, when you say "account."  Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases.  iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account).  You'll need to clarify...
    So, this is what I think you are saying.  You previously shared an iTunes library on a computer with your friend.  Your old iPod was synced to that iTunes library. 
    You got an iPhone, and at that time, you set up your own iTunes library.  Is that on a different computer?  How does the iPhone affect your question about the iPod?
    You got a new iPod.  What is your "old iTunes"?  Is that the iTunes library you shared with your friend?

Maybe you are looking for

  • Session Timeout when purchasing

    When I try to purchase a song, iTunes asks me to approve the new Terms & Conditions. When I do, it says "Session Timeout, please try this operation again from the beginning". What's going on?

  • Illustrator CS6 Sneak Peek #2: Gradients on Strokes

    Brenda Sutherland, Product Manager for Illustrator, shares a new sneak peek into AI CS6: http://tv.adobe.com/watch/adobe-design-center/adobe-illustrator-cs6-sn eak-peek-gradients-on-strokes/ Link was edited by: PECourtejoie

  • Currency conversion with variable in selection mask with problems

    Hi Gurus, I want to implement a currency conversion as follows: when the query is opened a selection screen should appear and the whole data which is with Euro currency should be possible to translate in USD, GBP, FRF (depends on which currency the u

  • Questions are not randomizing in question pool

    I have 30 questions in my question pool.  I have 10 random question slides but everytime I go to quiz, the same 10 questions come up.   I need help in troubleshooting this, please.

  • Will this hard drive work on my T61? Toshiba MK5065GSX

    This is the link to the one I want http://www.ebuyer.com/product/194726 I could get this instead, Ive seen on a thread here someone fitted it to a T61 http://www.ebuyer.com/product/136790 There are quiet a few to choose from on that site, the link is