I got a new MacBook pro and want to install my lightroom and elements 11.

Question

I uninstalled both programs on my old computer and this computer were set to factory setting and sold.
When I try to install on my new computer - after informing my serial numbers, I get the answer, that this number is not correct. II of course checked again, and the typed numbers are correct. The same as mentioned on you webside under my file.
please help.
Kaj Aarup
Denmark

Answer 1

Hi,
thanks for mail. I now tried again to activate lightroom by copying the serial number on Adobe webside/my account. Unfortunately same result: I got the following message:
The serial number is invalid. Please try again: if the problem persist, please contact customer support.
Unfortunately the could or would not help - only referred to this chat page.
I have serial numbers for both version 4 and 5 and of course downloaded the latest, which is version 5.
regards
kaj
Den 10/03/2015 kl. 11.37 skrev NicHamilton <[email protected]>:
I got a new MacBook pro and want to install my lightroom and elements 11.
created by NicHamilton <https://forums.adobe.com/people/NicHamilton> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/7271945#7271945>
Hi Kaj,
     firstly this is a user to user forum so it's not our website, nevertheless I'm sure we can help you.
Firstly, are the serial numbers you're using for the same version of Lightroom?
If they are, then I'd suggest copying the serial numbers straight from your profile on the Adobe website to the Lightroom screen rather than retyping.  It's easy to mistype even when you're sure you're not (we've had several such instances in the past).
Can you five us the exact wording of the error message (or a screen grab as long as it doesn't reveal the serial numbers as this a public forum)?
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