I got a replacement phone from the Apple Store and it appears to be locked. I have contacted my carrier but they say I have an incorrect IMEI. What sould I do?

I want to get my phone unlocked. It is a replacement handset that I got from the Apple Store but my carrier says that it is not listed with them.

You'll need to go back to the Apple Store. We're just users here and there's nothing we can do to help you.

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HT201209 I got a gift card from the apple store and is not reading in the App Store what should I do?

I got a gift card from the apple store and is not reading in the App Store what should I do?

What does "not reading in the App Store " mean?

Hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?

hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?

If you tried to restore to your iCloud backup and your photos didn't fully restore, first go to Settings>iCloud>Storage & Backup and make sure it isn't still in the process of restoring.
If the restore is complete and all your photos weren't restored, all you can do is try restoring the backup again. You might try the solution posted by ezjules in this discussion: https://discussions.apple.com/message/19518589#19518589. This involves opening the photos app after the phone restarts and you provide the passwords for your Apple IDs, then leaving it open for the remainder of the restore process.

For some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store.

for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.

It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over.

I am locked out of my computer (macbook air) I just got it back from the apple store and they reset it. I put in a new password, and now it doesnt let me log in anymore. Command R doesnt work, all i hear is a sound, but nothing happens.

I just got it back from the apple store and they reset it (becuase it kept shutting down and not turning back on).
I put in a new password because i needed to start over from factory settings, but now it doesnt let me log in anymore. (I don't know if this is because it doesnt accpet my password, or I forgot my password in less than 5 minutes, or because when i typed in my new password, i typed it in wrong twice)
Command R doesnt work, all i hear is a sound, but nothing happens.

What I don't understand is why it is rejecting a password I am creating.
Perhaps the password you are creating is too short, or has characters that are not allowed, or is not secure enough because it is a word in a dictionary.
FileVault may have standards for what it considers an acceptable password. If the password is part of the 128-bit encryption scheme, it might have to be 16 characters, for example. (Don't know if that is true, but it's a possibility.) Check your documentation for password requirements.

If I purchase an Iphone 5s factory unlocked in the US from the Apple store and bring it to India, will I be able to purchase a global warranty? If not then will i be able to get the phone serviced here in India from the authorised dealer/agent in India?

If I purchase an Iphone 5s factory unlocked in the US from the Apple store and bring it to India, will I be able to purchase a global warranty? If not then will i be able to get the phone serviced here in India from the authorised dealer/agent in India?

ankit_shah51 wrote:
If I purchase an Iphone 5s factory unlocked in the US from the Apple store and bring it to India, will I be able to purchase a global warranty?
No, as there is no such thing for an iPhone.
If not then will i be able to get the phone serviced here in India from the authorised dealer/agent in India?
Nope. You'll only be able to get the phone serviced in the US...no one will touch it in India.

Can I still get the 1gb promotion if I but my phone from the Apple Store?

Both phone s on my account have been up for upgrade for about 6 months now. We currently have the 700 family share plan. We want to upgrade at least one of the phones to the Iphone 6 and switch plans to the more everything plan. But none of the verizon wireless stores have the phone in stock. The Apple store does. So, can I get the promotion of the extra 1gb a month when activating a new 2 yr contract with smart phone, if I Purchase the phone from the apple store, so I can get my phone today instead of later this month ?

Upgrade time is an exciting time, levens! I applaud you for being proactive in learning your options for promotions. I regret to inform you that the 1GB Promotional offer has expired. No worries, though. We are always offering great promotions for our customers. You can sign up here to be one of the first to know - http://bit.ly/dDumph!
TanishaS1_VZW
Follow us on Twitter@VZWSupport

How do I get my IPad 2 images onto a regular TV? I have the plug from the apple store, and the HDMI cable. The TV recognizes a devise, but no image on TV!

How do I get my IPad 2 images onto a regular TV? I've got the converter plug for HDMI from the apple store and an HDMI cord, etc. I've plugged everything in and the TV recognizes a devise, but no images on TV...help!

Hey Anndog,
Thanks for the question. I understand you wish to connect your iPad 2 to an HDMI TV. The following article provides some great information on how to do this, along with troubleshooting information if you are experiencing issues:
iOS: About Apple Digital AV Adapters
http://support.apple.com/kb/HT4108
Thanks,
Matt M.

Yesterday i bought this application from the apple store and i was totally chocked when it happened to be in russian. I cant understand it or use it. So my question is, can i turn it back and get a refund ? Or there's no such thing ?

Yesterday i bought a microsoft office app for my ipad 3 from the apple store and it happened to be in russian. Im unable to understand it or work on it, so my question is can i turn it back or get a refund ? Or there's no such thing ?

Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/

I just received my macbook from the apple store and can't get the track pad to swipe at all it will scroll up and down but no other features work!! all works on the magic mouse though

i just received my macbook from the apple store and can't get the track pad to swipe at all it will scroll up and down but no other features work!! all works on the magic mouse though!!
any help would be greatly appreciated

>Preference>Trackpad.

Hi apple! Okay so I've been trying to purchase iMovie from the apple store and purchase gems on the app 'Fashion Story' but it says there is verification required. We created an apple account years ago so, we forgot the answers. We tried and tried but not

Hi apple! Okay so I've been trying to purchase iMovie from the apple store and purchase gems on the app 'Fashion Story' but it says there is verification required. We created an apple account years ago so, we forgot the answers. We tried and tried but nothing works. We sent an email so we can change the questions but we haven't gotten the email. Please help because we have been trying for months.
Here is our apple account info:
Email: [email protected]
If we have to send the password please inform us by replying.
Miah

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I downloaded songs from the apple store and they have started skipping on my computer

I have hp desktop and i bought some songs from the apple store and recently different songs are skipping on my computer

Morning Cathy 21084,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
Troubleshooting songs that skip
http://support.apple.com/kb/ts3217
Best of luck,
Mario

HT1338 i have os x 10.4 and need 10.5 to upgrade itunes for an ipod touch 4th gen...can i purchase 10.5 from the apple store and can i upgrade from 10.4 to 10.5 without issues

i currently have os x 10.4 and per itunes, i need 10.5 to download the itunes version that supports the ipod touch 4th generation
can i purchase 10.5 on the apple store and is it safe to go from 10.4 directly to 10.5....what is the best procedure

You cannot get Leopard from Apple any more. You will find copies from third-party vendors on eBay, Amazon, or Google.
If you have an Intel Mac you can upgrade to Snow Leopard instead provided your model meets the requirements shown below:
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s MobileMe service; fees and
           terms apply.

HT4993 i have an i phone 5 and want to down load a free ap from the app store and it comes up with 54 pages of a terms agreement but won't let me agree to it so i can move on?

i am trying to down load an app from the app store and it comes up with new terms and conditions agreement but it wont let me agree to it so i can move on

Hi, Aviation01.
I would recommend closing all applications in multitasking and power cycling the device. Once you have done this attempt to download the application and accept the terms again.
If an app is unresponsive but the system seems to respond to button presses, you can force the app to close:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
iOS: Force an app to close
If you are still experiencing issues, you can always download the application through iTunes on the computer. This will allow you to accept the terms through the computer.
Cheers,
Jason.

HT201263 My I phone 5 got hot actually very hot.. Boiling hot and then the battery charge went from 100 to 50 and within a minute was shut down and never on again...I bought the phone from the apple store in manhattan new York I bout the unlocked phone

My I phone 5 got very hot actually boiling hot although it was not exposed to any external heat ...it was fully charged and within 10 minutes it was half charged 50% and within one minute it was shut down ... Tried re charging through the computer and through the power but no response the phone is totally black... Tried connecting to I tunes and no response.. The thing is that I bought the I phone 5 on the 23 rd December 2012 from Manhattan new York and I live in Qatar and there is no service centre in qatar .. I am now without a phone although I paid 706$ and that's a big amount .. I am disappointed .. I bought an original phone from the original apple store and I ended up with a product that didn't survive for a month.. What quality assurance do the apple have on their products...I need help here

I appreciate the fast reply.
Well, I checked the iphone and the battery charged going from the bolt to the plug in the upper right hand corner very quickly. On my other cell phones, charging took a REAL long time.
Again, is this normal? I unplugged the iphone from the charger and I am going to monitor the battery power today. I find it odd that the battery would work on standby for 4 days without recharging the battery and then start doing something wacky. Any thoughts?

I got a replacement phone from the Apple Store and it appears to be locked. I have contacted my carrier but they say I have an incorrect IMEI. What sould I do?

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