I got a virus. removed it now firefox will not work. uninstalled it reloaded it. nothing . please help

im not very computer smart. when i try to laod.widows says firefox stoped working close the program

Go to [http://us.trendmicro.com/us/housecall/ Trend Micro's site] and use their online scanner to make sure you're not still infected, or to [http://us.norton.com/nortonlive/free-pc-checkup.jsp Norton's site] to use their Check-up product.
Use the Windows Clean up utility:
<blockquote>Start -> Accessories -> System Tools -> Disk Cleanup</blockquote>
Uninstall Firefox, re-download a fresh copy and then install it.
If you still have a problem, start Firefox in [[Safe Mode]] by holding down the SHIFT key when you click on your Firefox icon to start the program. If you can start Firefox that way, try disabling all your add-ons and re-start Firefox.
If you can't start Firefox after these steps, you may still have a virus, or there may be another issue like a corrupted Firefox profile (the place where Firefox stores your bookmarks and preferences.) To make a new profile, see [[Managing Profiles]].

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