I got an email about a Gift Certificate I bought
I got an email about saying my email address was used to purchase a gift certificate. And I don't know what it's talking about! I recently got a new iPhone and haven't bought anything off iTunes yet till today. I bought a ringtone, is that what it's talking about?
You either recieved one, or you gifted one. Have you looked at this article: iTunes Store: How to use your iTunes gift certificate
Similar Messages
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I just recieved this message when trying to email a itunes gift certificate, "This purchase would exceed the maximum Gift Certificate purchase amount for this Apple ID".Why I am limited to gift certificate and not other purchases.?
Chris CA, 62,910 points. Dang...that's a lot of support. Before I start, let me say Thank You! You need to answer a lot of people's questions to achieve that.
1) You slightly misunderstood my letter through no fault of your own. It was a generic compilation of information submitted by members of this discussion turned into a letter by me for use on the Apple Feedback site. I myself did not receive an e-mail. I actually was prevented from purchasing any more iTunes gift cards at a certain point and was given a cryptic response from the iTunes store that my request could not be processed. It was only after investigation on my part that I found out the reason was the $100 max per 30 day rule. I'd try to find where in the Apple's support site I did find that information...but, well, you are just going to have to trust me. However, others in this discussion stated they received the information in an e-mail. I used that fact in my letter as it seemed to create a less "cumbersome" feedback submission.
2) "Why look for iOS apps?" That's a good very good question! I miswrote. I should have said "OS X apps." That is where iTunes is located on the Feedback Site. Good catch. As you know (62,910 points is a lot of "knowing"), when you submit feedback you must click on the item of which you are going to write. I must be so ramped up for the impending release of the new iPhone that I had iOS on the brain. My bad. :-)
3) In all the time this discussion has been alive (over a year), and in all my googling, I never read about an option to contact iTunes support and ask them to remove this limit from my account. It is too bad you didn't come to this discussion when it started in May of 2011 to offer that piece of advice! Surprisingly, that information wasn't anywhere on the Apple site where I read about the $100/30 day limit. Maybe it is there now. But, it sure wasn't there when I read it. It would have been very helpful.
4) You say "(which they can do and often have done for many people here)." I am curious, what do you mean by "here." Not "here" as in "here in THIS discussion forum." Right? I don't see anyone in this discussion aware of that information and posting it for others to read. By "here" I assume you mean the ENTIRE Apple Support Community. Unfortunately, until you arrived on the scene, none of those from that gigantic "here" came across THIS discussion to share their good fortune and knowledge about removing the $100 limit on iTunes gift card purchases per 30 days.
Well, I think that wraps it up for another day. I am off to iTunes support to get this limit removed from my account.
Adios amigos!
Mr. Luigi -
i got an email about recent purchased but i am really concern about that cause i didn't purchase any of them
Beware this is a common phishing scam: you get an authentic-looking email saying your account has been charged - usually a significant amount of money, to get your attention - and "click here" to confirm. Don't do that.
Check your purchase history as King_Penguin wrote. If the purchase does not appear, delete the email and forget about it.
Read:
Identifying legitimate emails from the iTunes Store
Identifying fraudulent "phishing" email -
I got an email about icloud being full
I got an email about icloud being full.
How can I see what is my icloud?
I looked online at icloud.com. but I could not see anything there?
Can I see my files on icloud.com somehow?
Can I see what is on icloud on itunes? Without my ipad hooking up?
Can I see what is in icloud without having my ipad?You can see what your iCloud storage is used for and delete any unwanted content at settings > iCloud > backup & storage > manage......
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I have two different bank accounts and I still had my old on in my itunes when going to purchase the movie. Said the account was then not the right information...reposted my new bank account information that I wanted to get billed and it charged me on both accounts. How do I get refunded on the one account?
Both are 'proper' charges, one isn't just a temporary holding charge ? If they are then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I got an email from AppleCare Support about a call I never made
I got this email about an apparent call I made to AppleCare Support. I never made any such call. If that is so, then why did I receive this email? Did someone call with my account information or is this scam?
Dear Apple Customer:
We're very interested in getting your feedback
regarding the last Advisor you spoke with, R-------, on your recent call to Apple
support. The case id number for this call was: 6----------.
Your
perspective is very important to Apple and the AppleCare team. All information
you provide will be treated as confidential and will be used solely to improve
our support programs and product offerings.
To complete this web survey,
simply click on the web address (URL) displayed below or copy and paste the
entire web address into the address field of your web browser.
(Link to the survey)
We appreciate your taking the time to let us know how well we are
meeting your expectations.
Sincerely,
AppleCare Service and
Support
(Link to Apple's privacy policies)
Note:
We are unable to respond to messages sent to this survey e-mail account. Please
call AppleCare, visit Apple's support website, or visit an Apple Retail Store if
you require further assistance.You're welcome,
I am not as experienced here as many, many folks. But am experienced with funky emails, phone calls, door-to-door-gypsies, etc. - many of us are
ONE SUGGESTION - make SURE your email is ONLY VISIBLE to YOURSELF in your Privacy Prefs. They had to get email addy somewhere and know that you were an Apple Customer somehow. Guests can peruse Profiles as well as RegUsers <= I am NOT gonna say it)
2 summers ago, I was live-in caregiver for my Dad & Mom. I am watchin TV in the back room and before I know what's happening, my poor folks had given some gypsies $100 cash to 'clean' the outside of their gutters! The hook those f****** used was elegantly simple. They had gone into HomeDepot, grabbed a handful of Behr Product brochures and were saying they were using this stuff to clean with at $60/gallon! Turns out the product was really $6 (SIX) /gallon!! They were just about to get a check for $600 from my Mom (had it written about to sign and hand it over) when I wandered out to the front and saw the commotion. I immediately put a stop to it. Papa Gypsy started to get in my face & fight before his kinsmen grabbed him and dragged him off as I was calling 911.
Moral... trust NO-ONE - in any form of media - no matter how slick the deal looks. My poor OLD folks still don't realize what happened. They think *I* was the a******!
All your scammer had to do was parrot Applese, design with alot of white space, put real looking footers and such. The tell to me for sure was "Call Apple" with NO NUMBER (I didn't think you intentionally edited that out)
Glad you posted and I was able to help. Maybe Apple will sick their goons on 'em I'd have goons if I was rich and powerful wouldn't you?
gnite
CCC -
Itunes disabled, no gift certificate and What customer service?
Has anyone experienced this?
First of all I purchased a gift certificate that my friend couldn't use and they still charged me for it.
Then they don't respond to my concerns about the gift certificate but give me canned messages about how they're "looking into it". It's been a month now by the way, and I've got to pay my credit card. I don't know about paying for a gift certificate that can't be used.
Now, not only am I being ignored, but my account with itunes has been disabled. Call me paranoid, but being disabled feels rather vindictive on their part.
What do you all think about the customer service? Is our only option going through the email system? I tried calling and the messages just send me to the websites and hangs up on me.
Also, customer service really doesn't respond very much. I've recieved maybe two canned messages from them through this month long process and no real answers. And believe me, I've sent them a lot of emails. Any advice?
MacBook Mac OS X (10.4.7)Why can't your friend use the Gift Certificate?
The below text is from the page http://www.apple.com/support/itunes/store/gift/
"I would like to cancel my gift:
Because your gift is immediately transmitted to your recipient, we are not able to cancel your gift once your order is placed."
iTS customer service is web access only - there is no phone number.
Are you using the correct web page to submit your problem? You can look at http://www.apple.com/support/itunes/store/ and see which option is best for you.
MJ -
Gift certificate says its already redeemed but its not
somehow a gift certificate got purchased on my account so im just using it anyways. and i went to itunes and clicked "redeem" to enter the code and use it. and when i did it said "the gift certificate or prepaid code you entered has already been redeemed" BUT IT HASNT!
the amount i was able to use didnt show up in the top right corner either.
i tried to buy a song anyways and it said that my account was disabled and i went to my account and enabled it but its still not working.
?!!?!?!???!!!Welcome to AD!
Sounds like you need to contacts iTS support.
http://www.apple.com/support/itunes/store/browser/
There have been many posts lately about iTunes gift certificates getting hacked on credit cards. -
Hi guys,
My iphone got stolen yesterday night, I activated lost mode but the phone was off and couldnt be tracked, today i just got an email about the last place the phone was found yesterday night, its off again, i went there but they said that nobody has found an iphone, police does not do anything also, what should i do?My iPhone was stolen. Straight away I used the findmyiphone app. No surprise that the phone had been turned off, rendering the app totally useless.
I thought its ok, I've got a pin code. My brother then goes on to tell me that they are easily bypassed.
My brother states that if you put an iPhone in dfu mode, connect that iPhone too iTunes
That iTunes detects the said phone is in dfu mode and does a system restore.
Wiping the phone and giving the Theif a brand new iPhone!!!
Someone from apple please tell me WHY THIS CAN HAPPEN?!
iPhone 4, iOS 6, Stolen iPhones -
Hi
I have already asked this question about creating gift certificates and someone very kindly gave me a php script. Does anyone know of a javascript or a jquery script and instructions on how to create a gift certificate. I am using DR CS3 and I already have a bank who will deal with all the credit card side of things I just want to know how to create the page.
Thanks
JulietI don't really want to use the php as I have never used it before which is why I was asking about a java. Here is the script that I was given. I was wondering if there was an equivilant form that would do the same as below.
<form method="POST" action="sent.php">
First name: <input type="text" name="firstname" /><br />
Last name: <input type="text" name="lastname" />
</form>
First name is <?php echo $_POST["firstname"]; ?><br />
Last name is <?php echo $_POST["lastname"]; ?>
Thanks
Juliet -
Gift Certificate Configuration
Can anyone please let me know the underlying configuration for Gift Certificate Processing??
Thanks
SirishaWelcome to AD!
Sounds like you need to contacts iTS support.
http://www.apple.com/support/itunes/store/browser/
There have been many posts lately about iTunes gift certificates getting hacked on credit cards. -
Got email gift certificate -- when click on redeem button and all it does is ask me to download itunes which is already on my computer
You either recieved one, or you gifted one. Have you looked at this article: iTunes Store: How to use your iTunes gift certificate
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I have the gift certificate I sent to My Daugther and it has two codes, one is PIN and the other one is a gift card number! I tried entering each one and every time it says code not valid!
Does anyone have a solution?You have a phone that was returned as defective. How it got into the market again is anyone's guess, but the ONLY way to resolve it is to call Apple, and that may not resolve it either if it was pilfered by someone at an Apple repair center.
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It would be super convenient to be able to purchase the gift certificate via email option from the iPhone using the iTunes app or even the Apple Store app so the recipient receives immediately but I don't see that this is possible. I also can't see my purchase history without logging into the computer. This seems super odd for apple not to provide all options from the iPhone directly so I must be overlooking something. At this time of the year and with the economy as bad as it is, I'm not too keen to send gift cards in the mail!
Thanks much for the help.mandyfar wrote:
I got a gift card that says "Itunes"on it and not "apple"or something like that...
I was wondering if that gift card can only be used on the itunes store, meaning I can only buy songs, tv shows, music videos , etc.. ...
That is Correct...
iTunes Gift Options
http://support.apple.com/kb/HT2736 -
yesterday I bought 65$ worth of iTunes music using a iTunes gift card. Then I got these emails saying I am being billed again????? What do I do???? I'm very frustrated with this. Please help me
What e-mail are you talking about?
What exactly did it say?
Are you sure that the e-mail was not your receipt?
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