I got an email from Apple saying that my credit card was declined when I never used it. I am wondering if it is a phishing email.
Here is the email -
After reading your reply, I am almost convinced that it was a phishing email. It was not personalized and was addressed to 'dear client'.
Also the entire email was a hyperlink to
http://www.nada.com.sa/your-nada/blend-us-a-mix/images/tmp/174733-ap.html
which was then automatically directed to
http://account7567458474846566788fd5654gfdhdrtkj6j757843apple.howtorespawn.net/f fe1be1685f7198c4a4de71a62652abf/
This page looked like a genuine apple web page and all other links on this page were going to real Apple's UK website!
They did their best to convince that the email genuinely came from Apple.
Similar Messages
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Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please .
<Link Edited By Host>Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan -
I've just received an email from 'Apple' saying that my apple id was used to sign into iCloud on an iphone 5S. I have an iphone 4. It then asks that I 'click here' to confirm my details and change my password. How do I tell if the email is genuine?
Apple will not ask you to click a link in an email. They may tell you to log in to your account to reset your password. Go to https://appleid.apple.com and log in if you ever want to change any information in your profile (or your password). And do not click the link I just posted; instead enter it into a browser.
You can verify the devices assigned to your account by going to https://icloud.com/find (again, don't click it), where you can see a list of devices registered to your Apple ID.
As a general rule, you should never click a link in an email or forum post without verifying it first. You can see where it goes without clicking it in most email programs and browsers by hovering your mouse pointer over it. On an iPhone you can check where it goes by holding your finger on the link (rather than just tapping it). -
I just turned off Find my iPhone after hearing about the hacking in Australia. I got an email from Apple saying: your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone. Does this mean that anyone can have access to my iPhone? I still have to put my passcode in.
What that means is the activation lock does not operate if you did what you said you did. Bottom line, turn it back on. That will then require anyone trying to use the device to have yoru Apple ID and password.
Barry -
Hello all, I bouhgt a TV serial using my apple tv2 and my Apple ID information: all good. But then I got an e-mail from Apple saying that an "unknown" user downloaded content using my apple ID. Nobody stoled anything. How do I get my particular apple TV2 to recognize my apple ID account so it knows it is me who is buying. Thank you so much.
Dear AC,
Thank you so, so much for this answer. I did go into my Apple ID account through iTunes store and associated my devices to my Apple ID account. I did this by working on my computers (a mac mini and a mac air) and my two devices (iPhone and iPad). Thus there is a statemente saying "4 devices are associated with this apple ID and can download your purchases from iTunes in the iCloud". So whenever I use them to purchase anything, iCloud knows it is me through my devices so I do not get no e-mail warming me my account might be being used by a stranger.
So, how do I associate my apple Tv2 to my apple ID account? I went to its settings and could not find any way of doing it. Can you continue helpling me? Please.
Thank you so so much -
I got an email from Apple saying I have been blocked and I should click on a link to confirm that I am me. Is this a real thing from Apple? Has anyone else gotten this?
Well, at the risk of offence one more response. Bookmark the following links as a means of guidance next time you meet a similar problem.
Identifying fraudulent "phishing" email
And to report to Apple ...
[email protected] -
My mail only receives certain messages . received email from apple saying mail is full and it isn'
my mail only receives certain messages . received email from apple saying mail is full and it isn'.
a lot of email that others send me don't even get to may mailbox.Your icloud storage must be full, from emails, backups, and other data.
Go to
Settings>General>Usage. This tells how much storage is used on both iCloud and on the device. -
TS4009 Why did I get an email from apple saying my iCloud storage is being downgraded?
Why did I get an email from apple saying my iCloud storage is being downgraded?
You were (previously) a member at MobileMe and got 20GB's of free iCloud storage in addition to the 5GB's offered by the "free" iCloud service.
At the end of this month the 20GB's will go "poof" (like the rest of MobileMe). -
ipad 4
ALmost every few days I get an email from Apple saying your password has been changed.... if you didn't change please go to Apple and change your id password
I have had to do this for the 7th time in 4 weeksIf you are receiving e-mail messages that indicate that someone is trying to reset your Apple ID password, they may be phishing scams. Do not click any links in those e-mail messages, and if you make the mistake of doing so, do not provide your current Apple ID password on the page you are directed to.
Unfortunately, in this case, there's nothing to be done except treat those messages the same way you would any other spam.
The other possibility is that someone is actually trying to reset your Apple ID password. This may be due to a malicious attack, but more likely, it's just someone who thinks your Apple ID is actually theirs (due to a typo, faulty memory or something similar) and is trying to "regain" access. In any case, this is merely an annoyance, but you can put an end to it by enabling two-factor authentication on your Apple ID. This will require an additional piece of information that only you will possess in order to even start the password reset process.
If you are actually seeing your password getting changed, and are having to reset it yourself to regain access, you are being hacked. This could be because your password is not strong enough to withstand a brute-force attack by a botnet. It could also be because the attacker already has access to your e-mail address, and is able to intercept the reset e-mail and complete the reset process. Because of that danger, you should change the password for the e-mail account associated with your Apple ID. You should also change the password for your Apple ID, making sure that it is a strong password, and enable two-factor authentication as mentioned above. -
i placed the order for iphone 4s on 21st august 2012. it got cancelled on 23rd august 2012 but till now i havent got any refund from apple. is that normal or i shud take some more actions?
http://store.apple.com/us/help/returns_refund
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Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?
It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account. -
I just received an email from icloud stating that my free upgrade was going to expire and it would decrease to 5 (when I have been using 10+). What is this??
The actual amount of extra free storage varies depending on how much storage previous subscribers had.
If you do nothing your storage will dowgrade to 5GB so you should make sure you don't have more content than this.
If you want to continue with the increased storage by paying for it, please see
http://support.apple.com/kb/HT5527
and expand 'How do I purchase my current plan?'. -
hey please please help me my serial no - DN******TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund? means how to get replacement or other chances to get my ruppe refund?for god say please help my please...!!
<Personal Information Edited by Host>Sorry, it appears you were scammed. The phone you have was replaced, either under warranty, or as an out of warranty replacement, & should have been returned to Apple. Unfortunately, some unscrupulous retailers will fix these phones, & then re-sell them. Your only option is to go back to whoever you purchased the phone from & confront them
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This is the second time this happens. I was living in the US until April 2011. I moved to Chile and kept using the App Store and the iTunes Store just fine with my US-issued credit card. However, when I accessed my Apple ID from a different device, the store stopped recognizing my credit card information and migrated my ID to the "Chilean" App & Itunes Store (significantly less apps & music... but anyway). I started using my Chilean credit card on the App and iTunes store with no issues. I supposed that the devices catched that I was no longer in the US and that I had to be transferred to the related store (which I think is fine), and that because I was now in the Chilean store I needed to use a Chilean-issued credit card (which doesn't make sense to me, I still don't understand why Apple stopped accepting my US credit card if it is accepted everywhere else in the world online and offline!).
However, yesterday I bought something from my iPad and when today I went to use the app store from my iPhone the SAME THING happened. I got the same request to "update my billing information", I confirmed my Chilean credit card info and, surprise! "Your credit card is not supported by the Chilean app store"...
I don't get it. If I didn't get it the first time, I ended up accepting it an getting over it because ok, I moved to another country and my account was migrated, etc. But now, it doesn't recognize my local credit card in my local store! I tried both my local Visa and my local MasterCard, and none of them worked. It looks like my account will not accept ANY credit card, no matter wheter I try to update the info from my mobile devices, on iTunes, on the Mac App Store, etc.
It has been impossible for me to find any information on what causes this and on how to solve it, and so far I hadn't had any trouble with Apple and hadn't need any support before, but now that I need URGENT SUPPORT, I've come to realize that THEY SUCK at being accessible! There's no way I can contact them! So, please help me!!!!! I need urgent help!!!!
Thanks and sorry for the very long post.Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
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All my purchases in iTunes has been made by Apple ID Balance (redeem from gifcards). My account has $ 27,45 but I cannot pay any new app or even update my apps because is asked to check my credit card. I´ve have never used it to purchase my app. How can I pay any new app with my Redeem as usual? Can you help me ?
It is a Remote Desktop Client Update 3.7.1
Thank you for answering. I apologize it has taken me so long to get back in here.
I just realized that I wrote that I installed from app store originally, but I must correct that statement. I never paid for the app so it must have come preinstalled on my 2011 iMac. I was confused since the update is through the store so I assumed I downloaded it. Sorry for any miscommunication.
So to be clear, even though I have never remotely administered / accessed my computer and I no longer have ARD on my computer, it is normal to have the client update appear in my App Store. Is that correct?
I appreciate your assistance.
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