I got an iCloud helper message on my iPhone and now I can't use the internet
Hi all,
I received a message on my computer from iCloud helper? Saying I had a virus and it lists everything that is at risk, and then says to call a number. I'm maybe not the most brilliant, and I called. I allowed remote access to my computer and she wanted to charge me 99.95 to clean my mac. I said no. I then deleted and cleared my download folder, all website data and restarted my computer. I updated the software and it was restarted again. I can use my computer fine, but I can't use the internet on my iPhone 4s.
I have closed the internet, turned off the wifi, turned it back on. Restarted my phone. Cleared website data and it still gives me the same message.
Just not sure if I have totally screwed myself or what to do to fix it.
Thanks for any help!
Okay than this definitely was not Apple. Apple support techs never have access to your mouse. It sounds like this company installed some software on your Mac. It is hard to tell what their intentions are but just assume in these situations that all your data was compromised. Possibly all your online accounts have been compromised such as social networks, banks, etc.. The smartest thing to do would be to change all of your passwords and reinstall OS X on your Mac. It sounds extreme but that's what happens when a 3rd party company gains control of your computer.
-Zeph
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