I got an iPad (3) and set it up on my laptop (Windows 7) with my iPhone (4). The iTunes upgrade (before 6) crashed iTunes. I couldn't get iTunes to run again until upgraded to 6. Now nothing will sync. I have a small fraction of my apps. Help, please.
Just a bit more.
According to my laptop, when I hook up my iPhone, either I hit an error of "user defined breakpoint" or it's having issues recognizing the iPad (when the iPhone is hooked up).
I've also tried installing iTunes on my work computer, but it won't recognize the phone unless I update iTunes. When I try to update, I get errors and iTunes crashes.
I'm worried because I haven't backed up my phone or pad in over 2 months and nothing I'm trying works.
Thanks for any help you can give me.
Laura
In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
iTunes does prompt when it is going to erase a device, and the message is clear.
She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
She marked this as a solution, so it worked for her.
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