I got an ipad mini and the previous owner will not remove ipad from his icloud.

My boyfriend bought an Ipad mini from his friend, who got it from someone else. After I reset the Mini and inputed my Itunes information, the previous owner was able to view my information. He called and texted me for a few days. I was wondering if there were anyway for me to remove my Mini from the previous owners icloud or account, so that he wont be able to view my account information.

If the iPad was totally erased before you got it, or if you erased it and set it up again, there is no way he can access any of your information on it. I don't see how he could access anything in your account on the iPad anyway, remotely that is.
Did you erase the device first in Settings>General>Reset>Erase all content and settings and then activate it again as a new device?

Similar Messages

I purchased a used Mac Mini and the previous owner did not remove their information. How do I do this?

Operating System is Mavericks and I have no discs, etc. I've tried to add a new admin and delete the old one but everything is asking me for the original password, which I don't have.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

Need some help to unlock the Ipad. Cannot contact the previous owner he is in the shelter and I do not know were. After I restore the Ipad is asking that the previous owner has to remove it from his account

need some help to unlock the Ipad. Cannot contact the previous owner he is in the shelter and I do not know were. After I restored the Ipad is asking that the previous owner has to remove it from his account

Nobody on these boards or at Apple will unlock that device for you. Sorry.
(117810)

I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?

I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?

You won’t be able to use it. Ask eBay for a refund.
(120398)

Bought ipod touch5 from the buyer-and the last owner has not stepped out of his iCloud.ya updated to 7.1.2 and now I need it from appleID Icloud

bought ipod touch 5 from the buyer-and the last owner has not stepped out of his iCloud.ya updated to 7.1.2 and now I need it from appleID ICloud I solve the problem of activation, if the owner had gone to Iraq? do not offer contact with the old owner as it is silly. a1421 model serial number c3*****4k1
HELP ME PEOPLE
<Edited by Host>

Hey wangyz_david,
Thanks for the question and detailed information. I understand that you are experiencing issues with your iPhone 5s in relation to battery life. The following website outlines some great tips for maximizing battery performance:
Apple - Batteries - Maximizing Performance
http://www.apple.com/batteries/maximizing-performance/
I also understand that you are interested in performing a recovery mode restore. You can find information regarding recovery mode here:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Please keep in mind that restoring your backup may cause the issue to be restored as well. For the best isolation steps, you may wish to restore as new:
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137
After erasing and setting up as a new device, your device is now in a factory configuration. Test to determine if erasing and setting up as a new device resolved the issue. Content on the device may have caused unexpected behavior.
If the issue is still present, you may want to contact Apple Support.
Thanks,
Matt M.

I purchased an iPhone 4S second-hand, and the previous owner did not remove the iPhone fron their iCloud account. They do not know their Apple ID.

I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?

If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626)

I have purchased second hand 5c and previous owner has not removed it from their icloud list

i have purchased a second hand iphone 5c.The previous owner has not deleted this device from their icloud and I have lost his contact details.Is there anyway that i can find these details out from apple so that i can contact him and have him delete this device from his list so that I can activate and use it.

Sorry, this isn't a reply. Just wondering.
What have you done since? I have the same problem with iPad I bought second hand from an individual. The seller won't give me refund or provide me previous owner's contact info. Apple Support told me to contact local police to locate the original owner so I did. Since police didn't have report for this iPad's serial number they won't handle this as theft. I live in Utah and the seller I met with told me he is from Northern India so who knows which country this iPad came from. I wish to let the original owner know i have his/ her missing iPad since Apple doesn't care about consumers once they sold their products.

I just got an iPad mini and the volume icon will not come off the middle of the screen. I tried turning it off and on but that didn't work. Any one know how to solve this problem? Please help!

My volume icon won't go away on my iPad mini

Try resetting the ipad by holding the home and lock button simultaneously until the device restarts.

HT201441 I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
-Norm G.

HT201441 what if the ipad was purchased from a pawn shop and the previous owner is not here, then how do you reset to login with your Apple ID

I purchased and IPad from a pawnshop, I am unable to log in after resetting the whole IPad, how do I login using my Apple ID and password

It is for anything running (if I remember correctly) iOS7 or iOS8 or later. You could conceivably buy a really old iPad that is incapable of upgrading that far (and probably not so deirable an item for you unless you're into old technology) and could be reset using a full restore. That's why they introduced this new feature.
iCloud: Activation Lock - http://support.apple.com/kb/PH13695
Activation Lock: Removing a device from a previous owner’s account - http://support.apple.com/kb/TS4515

I need a new start up disc what do i do? i have one for my 12" powerbook g4 but i crashed on me i just got a 15" powerbook and the same disc will not reboot it says this disc will not work

i have a 10.4.2 start up and 10.5.8 is installed but has many probloms

That site is not secure.
If you want to learn more about your Powerbook's age, use the Machine ID in Apple menu -> About This Mac -> More Info along with 3 digits of the serial number to determine what version it is.
http://www.tinyurl.com/machineid
will tell you the range of machines it might be.
The serial number has only 3 important characters, and they are labeled ABC, where the x are any letter or number.
Some serial numbers are longer than others, but the 3rd, 4th and 5th place holder are the most important:
xxABCxxxxx...
A is the last digit of the year of manufacture.
BC is the two digit week of manufactrure (which may be 03 for 3rd week).
xx403xxxxx is the 3rd week of 2004.
What week, year, and Machine ID do you have?

I bought a used iphone and the previous owner forgot to delete their icloud account, so I cant add mine. Is there anything I can do?

I cant seem to get in contact with the previous owner.

You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
iCloud: Find My iPhone Activation Lock in iOS 7
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to
icloud.com/find
. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

I dropped my ipad mini and the left side got dented .. so the volume buttons and the mute is not working anymore .... and when i am playing games the volume automatically goes up... i still have warranty .. so does apple replace a new one?

i dropped my ipad mini and the left side got dented .. so the volume buttons and the mute is not working anymore .... and when i am playing games the volume automatically goes up... i still have warranty .. so does apple replace a new one?

Steven ~ Welcome to the Support Communities. The following may be useful for next time...
AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee. Note: AppleCare+ must be purchased within 30 days of the date you bought your new iPad.
iPad mini cases from Tech21
iPad mini screen protector from Tech21

The ipad mini and the ipad with retina display can not use the app store

i just got the ipad mini and the ipad with retina display but i can't use the app store on those two

For information on your iPad (model, date of production, etc) then enter your serial number at this site. Information, based on the serial number, will be shown. http://www.chipmunk.nl/klantenservice/applemodel.html
Identifying iPad models
http://support.apple.com/kb/HT5452?viewlocale=en_US&locale=en_US
 Cheers, Tom

How can I import all my gmail contacts into iPad? I use iPad mini and the solutions available on the web are not compatible.

How can I import all my gmail contacts into iPad? I use iPad mini and the solutions available on the web are not compatible.

Hello and thanks for the answer.
I meant by "not compatible" that all the solutions that I found on the web did not work, especially the "Microsoft exchange" one.
Fortunately I found on the comments of the first website you mentioned the right answer for me, which I copy below:
Tap Settings > Mail, Contacts, Calendars > Add Account > Other > Add CardDav Account.
Enter the following information in the fields:
Server: google.com
User Name: Enter your full Google email address
Password: Your Google account password
Select Next at the top of the screen to complete the setup.
After you have completed the setup, open the Contacts app on your device. Syncing should begin automatically.
Additional Information
Note: Make sure that SSL is enabled (under Advanced settings), and that the port is 443.
If you are using application based special password go to https://accounts.google.com/Se... and instead of your password put that special code and u r done.

I got an ipad mini and the previous owner will not remove ipad from his icloud.

Similar Messages

Maybe you are looking for