I got an ipod classic for Christmas and it stopped playing correctly in Feb. I went to the apple store in belfast which is 45min for them to tell me that there was no one there to help on that day and to make an appointment, but a, reluctant to go back!

my ipod classic keeps keeping my songs, and know not only is my ipod play up but itunes is too, very poor service from apple when i have been a customer for so long, i have had 4 ipods, 2 iphones and an ipad, in this day and age you would think they would provide you with a better quality of products and services! I went down to my closest apple store and the floor assistant informed me that there was no one there to help me with me problem, what a waste of time, money and fuel, now i have had the problem nealry 5 months and am relutant to go back to be turned away again, i dont even know if i am covered to get it fixed? Is there a more simple way i can sent my ipod away to get fix? but then again thats more money wasted on postage!can someone please advise the best thing to do?
Also i think that apple need to re-think there search engine as i found it ery difficult to find were i can even book in with someone for techinical support??
HELP BEFORE ITS TOO LATE!!!!!1

Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.

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