I got charge twice for purchasing a itune application, is there any number i can call?
I got charged twice for purchasing a itune application, is there any number I can call?
The iTunes Store does not have phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards.
Similar Messages
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Consistantly charged twice for purchases in iTunes , why is this allowed?
Four instances total, and in each instance iTunes directed me to an updated TOS agreement. I checked the agreement, then navigated back to the store only to find being twiced charged for the same download.
Windows Vista, iTunes 8.1.1.10, fresh install...
Not once or twice, but four time now, why does this happen? why is there no warning box? Wouldn't be common sense to warn when thru either user error or software bug the same product is being purchased repeatedly?
Maybe some people want to pay twice for the same thing, but I imagine most would rather not be charged repeatedly for items.
I guess there is no way to remove these erroneous charges, since I can't find any sort of method of aborting the download.
This has happened in the past, and I've blown it off as a fluke. But now with a fresh install of the newest software, I can't make a single purchase without being charged twice.
A fresh reinstall and a brand new reformatted drive also.
Thank you for any insight you may have.*I guess there is no way to remove these erroneous charges, since I can't find any sort of method of aborting the download.*
You can email iTunes Store Customer Services from this link. Choose a category that most closely describes your problem and add any additional information in the box provided: Customer Service - iTunes Store Support -
I bought a ringtone and got charged twice for it and didn't recieve it
got charged twice for a ringtone but didn't recieve the tone what can I do?
I downloaded them from Verizon Tones. I've used Zedge in the past so I may install that again. I did eventually find my missing ringtones last night by accident!
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I purchased an app and it downloaded twice. I got charged twice for it. In order to contact support, I have to pay 19.00 which is more than the oat of the app. Any suggestions?
http://www.apple.com/support/itunes/contact/
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HT3702 I got charge twice for Bruno mars
Hello I've got charge twice for one music app
Bruno mars if u can help credit my acc it well be very appriateHi Angelo17,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy -
i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
HT3702 charged twice for purchase
Hi I think i was charged twice for an apple itunes music album purchase 8/16 and 8/17. for $14.97. Please help
Try contacting iTunes support and see if they will refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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my mac book pro got stolen and i just purchased a new one is there any way i can recover my purchased songs and movies from i tunes. I have the same account name, password and everything
Yes. Update to iTunes 10.3.1
Then go to the iTunes Store and click Purchased "new" under Music Quick Links on the right side of the iTunes window.
You can re download your purchased content from the next window. -
created an account but haven't yet purchase any products yet! I'm a publisher launching a magazine so i need something for design and making a layout for magazine! Please help is there a number i can talk to someone ?
Adobe Connect Support phone numbers
or
Cloud Plans https://www.adobe.com/products/creativecloud/buying-guide.html -
My 7 year old daughter has an iPod Touch 4 and she used the wrong password too many times. She thinks she remembers her password now but we have already exceeded the attempts and it says "iPod is disabled" connect to iTunes. Is there any way we can get the device to allow another attempt? We are traveling this week so don't have access to the serial number or the computer that was used to originally set up her iTouch. I don't even know what operating system it's on and can only see the home screen.
Restoring the iPod will do nothing to his iPhone.
When you restore it wipes the iPod clean no matter what computer you use.
The only plus to doing it form your home computer is if you have a backup stored there, then you can restore from the backup once it's done wiping.
If you are away form your home computer, go ahead and use the computer you have to restore it, then when you get home, you can restore form any backup you may find. You can use this to help you do that when you get there: http://support.apple.com/kb/ht1766 -
I was syncing everything to itunes and I tried to do my contacts, not knowing quite how. I ended up erasing all of them from my phone without any of them syncing to my computer or itunes. Is there any way I can get them back? I really need them all.
There are lots of ideas floating on the web for this particular issue - all of which I tried. I had the same problem and it turned out to be my USB cable. I thought the cable was fine as it would charge my phone and play but the data transfer pin was bent. I replaced the cable and it fixed the problem. Worth a shot as it is an easy fix!
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My iPhone says that my charger is not supported, but it's the charger that came with my phone. Is there any way I can solve this issue?
Try cleaning out the phone's port, of pocket fluff and such. Carefully. And check the mains adapter similarly, but less likely.
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Hi both myself and my wife have separate iTunes accounts is there any way we can share apps?
Your are likely to find running two different AppleIDs on the same device to be more trouble than it is worth. Apps and content cannot be shared between IDs.
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I accidently gave the wrong address for the ipod nano replacement is there any way i can change it?
The passcode is set on your phone, not by Apple.
If you're in the US, check craigslist for people who fix screens. Here in NY they go for about $80 and they come right to our office and do on the spot. -
I got charged twice for 1 song
Somehow, I tune I bought got downloaded twice and I got charged twice. What can I do to correct this error? It's happened before and I let it go, but obviously I need to fix this dang problem now!! Thanks.
Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. Assuming that it's an iTMS mistake and not that you mistakenly purchased the same song twice, they should then issue a credit to your account.
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