I got charged twice for a purchase

How to dispute a double charge on my app purchase

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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I got charge twice for purchasing a itune application, is there any number i can call?

I got charged twice for purchasing a itune application, is there any number I can call?

The iTunes Store does not have phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards.

I purchased an app and it downloaded twice. I got charged twice for it. How can I fix this?

I purchased an app and it downloaded twice. I got charged twice for it. In order to contact support, I have to pay 19.00 which is more than the oat of the app. Any suggestions?

http://www.apple.com/support/itunes/contact/

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT3702 I got charge twice for Bruno mars

Hello I've got charge twice for one music app
Bruno mars if u can help credit my acc it well be very appriate

Hi Angelo17,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

TS1424 Does anyone have any problems being charged twice for same purchase?

Anyone have any problems with being charged twice for same purchase?

Hi Brittany31,
Welcome to the Support Communities!
The link below will help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Hope this helps!
- Judy

I bought a ringtone and got charged twice for it and didn't recieve it

got charged twice for a ringtone but didn't recieve the tone what can I do?

I downloaded them from Verizon Tones. I've used Zedge in the past so I may install that again. I did eventually find my missing ringtones last night by accident!

TS1424 I have been charged twice for my purchase

My visa was charged twice for a season of sopranos episodes
Invoice number 534930012000014 $33.88 twice this is the second
Time this has happened and I'm scared to buy new
Purchases as it will happen again. I want the second $33.88 returned
Please and can you look into why this is happening
As I have been a big user of purchasing iTunes music and
TV series.
Yours sincerely
Michael

In the US: 1-800-MY-APPLE.
Elsewhere: Contact Apple for support and service
Matt

I got charged twice for 1 song

Somehow, I tune I bought got downloaded twice and I got charged twice. What can I do to correct this error? It's happened before and I let it go, but obviously I need to fix this dang problem now!! Thanks.

Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. Assuming that it's an iTMS mistake and not that you mistakenly purchased the same song twice, they should then issue a credit to your account.

Charged twice for past purchase on itunes

I bought 2 songs from itunes that cost 99 cents each but when i downloaded them again i got charged again for them. I already sent apple an email And i report an issue for the purchase but apple has not responded back.

Wait for Apple to respond.
No one here can help.
Did you buy them again?
or did you redownload from the purchased section under quick links?

Charged twice for a purchase on Bejeweled Blitz!

I play Bejeweled Blitz on my iPad and i recently bought a Package of 17 Extra Spins during the purchase an error message poped up on the screen to say a connection error had occured and i would not be charged, i tried again and succsesfully bought 17 Extra Spins. When i received the receipt from iTunes it showed i was charged twice but only got 1 set of 17 extra spins! Any suggestions how to claim the money back?

Try contacting iTunes support and ask for a refund for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html

Charged twice for same purchase!

I purchase music using iTunes and was doing it more and more until now. Recently I went to purchase a song and had a download problem in the middle of my purchase. The song did not show up and I went through the process again almost immediately. I recieved the song but was charged twice. After submitting the problem under both purchases (surely they can see they were almost at the same time) I was told I purchased them and that was that.
This lack of control over things I purchase and inability to actually resolve problems is driving me away from the iTunes store. My advice for everyone is simple. Buy the disc. The more industry moves towards an online verification/must log on to prove ownership model the more we lose. I was a Mac advocate and computer geek since the SE. Enough is enough. It is becoming more of a cruthc than a tool.

When a download is interrupted, you can just click Store>Check for Available downloads.
Once you click buy, then it is purchased.
As with anything, itunes is not for everyone. You are free to shop for music wherever you like.
Sorry about your issues.

How do you make sure you weren't charged twice for one purchase?

I downloaded an album and it's showing in my library twice. Was I charged twice?

Look at your purchase history and see.

My credit card got charged twice for the same subs...

I just renewed my unlimited world subscription. But for some reason, Skype subscribed me twice, meaning my one account has two same subscriptions, and my credit card was charged twice. Would you please cancel one and refund me? It just doesn't make sense at all to have two same susbscriptions in one account. So rediculous. Please respond. Thanks.

pandaw wrote:
Skype subscribed me twice,
Hello and welcome to the Skype Community.
I can see that in your account. please contact Skype customer service to request a refund.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I got charged twice for a purchase

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