I got charged twice for an app that froze & disappeared

I bought an app called Interior Design_floor plans & decorating ideas by pengfei zheng. It froze when I tried to look at the demo plan on the app so tried reloading it. Completely disappeared so I went back to the App Store and when I clicked on it to see if it would let me reload and it charged me again. So now I've paid twice for an app that first froze then wouldn't reload after it charged me again. No reviews came up until after I clicked to reload it again, if there were any that showed up I wouldn't have bought it at all. How can I get my money back? The app is crap and the reviews I read said the same.
Also clicked on app support and it took me to a website called livejournal which says "this journal has been deleted and purged.

The following may help: http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

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