I got charged twice for an app.

Who do I contact to get it taken care of?

The following may help: http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

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  • I got charged twice for an app that froze & disappeared

    I bought an app called Interior Design_floor plans & decorating ideas by pengfei zheng. It froze when I tried to look at the demo plan on the app so tried reloading it. Completely disappeared so I went back to the App Store and when I clicked on it to see if it would let me reload and it charged me again. So now I've paid twice for an app that first froze then wouldn't reload after it charged me again. No reviews came up until after I clicked to reload it again, if there were any that showed up I wouldn't have bought it at all. How can I get my money back? The app is crap and the reviews I read said the same.
    Also clicked on app support and it took me to a website called livejournal which says "this journal has been deleted and purged.

    The following may help: http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

  • I got charged twice for 9 apps that i already paid and it still says i owe 8.95

    i got charged 3 times for 9 apps that i already paid at once and i need my money back

    OK.
    Contact itunes support.
    Click "Support" at the top of this page, then click the link "Under Contact us".

  • I purchased an app and it downloaded twice. I got charged twice for it. How can I fix this?

    I purchased an app and it downloaded twice. I got charged twice for it. In order to contact support, I have to pay 19.00 which is more than the oat of the app. Any suggestions?

    http://www.apple.com/support/itunes/contact/

  • HT1491 Charged twice for 1 app. want refund!

    Somehow I have been charged twice for 3 apps (each app was charged and paid for twice). I want a refund! How do I go about doing this?

    Hey there , welcome to the community!
    Sounds like you have multiple accounts that got upgraded. Contact that payments team through the online contact form and they will be able to locate the other account. If you receive an automated reply directing you back to the community, just reply to it and you should receive a  response from a representative within 24-48 hours.

  • HT3702 I got charge twice for Bruno mars

    Hello I've got charge twice for one music app
    Bruno mars if u can help credit my acc it well be very appriate

    Hi Angelo17,
    The article below may be able to help you with this issue.
    Click on the link below to see more details and screenshots. 
    I've quoted some helpful highlights for you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Hope this helps ....
    - Judy

  • I got charged twice for a movie (Safe House).  Can i get a refund for that?  we were not able to finish the movie and now were trying to watch it again.  We have an hour left, however the apple tv is still loading the movie again for 2 hrs

    i got charged twice for a movie (Safe House).  Can i get a refund for that?  we were not able to finish the movie last night, and now we're trying to watch it again.  We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • TS1424 I have been Charged twice for an app

    I was charged twice for an app- iPad and iPhone. Anyone know how to get one credited?

    Report to Apple and they should be able to provide the credit.  In iTunes under the Store menu, select View Account.  There you should find a selection for Purchase History.  Find the item and select the arrow tab next to it where you will find a selection to Report a Problem.  From my experience Apple will get back to you within 24-hours or less.

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 charged twice for an app and report problem link not working help

    Please help charged twice for an app and link does not work to report this rang apple they cant help because apps are all online only

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT3702 I was mistakingly charged twice for an app purchase.  How do I fix this?

    I was mistakingly charged twice for an app purchase.  How do I fix this?

    Hello there, jm1992.
    This Knowledge Base article provides the information you need to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • TS1368 I was charged twice for an app that I purchased..how can I fix this problem?

    I was charged twice for an app I purchased. How can I fix this problem?

    http://www.apple.com/support/contact/

  • I got charge twice for purchasing a itune application, is there any number i can call?

    I got charged twice for purchasing a itune application, is there any number I can call?

    The iTunes Store does not have phone support. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report your issue to the iTunes Store.
    Regards.

  • HT201359 I was charged twice for an app that I purchased. Who do I contact?

    I was charged twice for an app that I purchased. Who do I contact?

    http://www.apple.com/support/contact/

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    I downloaded them from Verizon Tones. I've used Zedge in the past so I may install that again. I did eventually find my missing ringtones last night by accident!

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