I got mistakenly charged twice for my Creative Cloud subscription this month.

I signed up for the monthly subscription of Creative Cloud as a student on Feb 24 and got charged $19.99. Then in March I got charged twice. On March 19 and March 24, both for $19.99. Why?

Hi there,
There are two active subscriptions on two different email addresses. If you are using only one account, please contact support here - Contact Customer Care to cancel one of the account.
^Ani

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Charged twice for Adobe Creative Cloud subscription

So just after all my bank card credentials was out in the open due to the Adobe Hack, i get billed twice.
Thanks guys, what's next?

The refund has been initiated for the duplicate charge & you will be receiving the money soon.
Regards
Rajshree

I was charged twice for adobe creative Cloud

I have been charged twice for Adobe Cloud

The refund has been initiated for the duplicate charge & you will be receiving the money soon.
Regards
Rajshree

How do I get tax exempt status for a Creative Cloud subscription?

I work in municipal government, and of course we're tax exempt.
I called and talked to a salesperson this morning and asked about getting signed up for the Creative Cloud with my tax exempt status, but was told "There was nothing Adobe could do" with regard to the the tax exempt status for subscription based items.
I don't think this is correct. Can anyone assist?

Hi there,
Touch Apps are available separately from a Creative Cloud membership, as outlined here: https://creative.adobe.com/plans
However, if you are currently on a 1-year contract plan, you can receive a complimentary month after purchasing three qualifying Touch Apps. See the details for this offer here: http://store.adobe.com/store/en_us/popup/offer/touchapps.html

Charged twice for Adobe CC in the same month

Hi, I just purchased Adobe CC on Dec 1, 2014 and was charged the same day. But I just checked my bank account and saw that I was again charged today Dec, 28, 2014. So I was charged twice and I am only supposed to be charged once a month! Will I be able to get my money back for the incorrect charge and will this happen again?

Thank you, I did in fact do that though. I am waiting for a response. At the end this popped up and so I came here for help. But thanks I'll just wait for a response from them since I cannot get adobe support on here. Appreciate it.

I am having problems activating/signing up for a Creative Cloud subscription

yesterday it took 46 minutes on hold for tech support to answer.Tthen two hours later after melicious tools bars were inapproporiately installed by your techs, I was told that the file must be corrupted. another 4 hours to download by DSL! Your "Cloud Servers" will not allow registration today and your phone lines are busy today and will not ring thru. What $#%%%@@#$%^ kind of support is this!

Moving this discussion to the Adobe Creative Cloud forum. Synergisticx have you been able to successfully sign up/activation your Creative Cloud subcription or are you still experiencing difficulties? Are you receiving a specific error message?

Gzzz. if i would have know this jetpack uses so much data,, even if i am not on anything and shut it off when i don't use it, i wouldn't have bought this,, already used 1.5gb of data and only on twice for less than 2 hours this month,, whats up with that,

jet pack sucks.... used already 1.5 gb data and only used less than 2 hrs time,, and don't download anything. even buying tn gb, sounds like thats a rip off, i been with verizon many years and wish i would have checked this before i purchased this jetpack. sounds suspicious to me, guess verizon wnats to loose all its jet pack users,, no help, no stopping the usge, may be worth paying to stop the contract at this point, this is rediculous.. anybody gotten any help withis resolving this issue,,

I Am still baffled why anyone would think 15 GBS a month is enough to run a computer.
it will certainly not run multiple devices. Watching one hour of video will add up to 1-3 GBS of data alone.
try a data meter. Keep Tabs On How Much Data Your PC Downloads and Uploads
How much data do you use on your computer a month?
Our 3 person household with Cable internet guzzles close to 300 GBS a month at home and have a 30 GB cellular data pool. (Which we don't make much of a dent in)

I've been charged twice for my CC subscription

Checked my bank account yesterday and noticed that I was charged twice in the same day for my Creative Cloud subscription. Two charges, different transaction numbers. First the account information compromise, now a double charge? What's going on Adobe?

As of now you have two CC on the same adobe ID, co incidentally you were charged for the old order purchased in December 2013 & on 17TH December 2014 on the same day.
Please contact Adobe Support Contact Customer Carewithout delay to cancel order & get the duplicate charge refunded for order # AD003567010EDU purchased on December 17th.
Regards
Rajshree

My card expired on my payment details for my creative cloud subsciption and i changed it to my new card, it charged me 10.59 and now it wont let me open photoshop because its telling me I need to renew my subsciption, please help!

the card I used to pay for my creative cloud subscription, no problem right? just enter the new card in and taddaaa everything should work right? no
nope
it wont let me open photoshop because it says i need to renew my subscription
well it charged me yesterday when i changed my card over yesterday and its still telling me i need to renew my subsciption
even though on the adobe site it says my renewal date is july 27, 2015
sooooo... anyone help me with this?
also im on a windows computer if that helps!

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Serial Number Required - Creative Cloud Subscription is Active!

I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
Any help is greatly appreciated!

Lets try two more steps to fix the problem.
First run the Adobe Cleaner Tool.
You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
Now click on the Cleanup selected button.
Next install the Adobe Application Manager (AAM) for Mac.
You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
Launch AAM and sign in with your Adobe ID.
This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator.

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud Subscription not showing in "My Account"

My creative Cloud Subscription is not showing up in my account. Why is this? I am being billed for it.
I am moving from the USA to Vietnam next year? Will there be any issues with using my Creative Cloud subscription over there? Will there be a better close-by contact for support?

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Does Adobe Bridge CC require a Creative Cloud Subscription Plan?

Hi. We have a few users at our workplace that only require the use of Adobe Bridge CC and not any of the other Adobe CC apps. Can one simply make an Adobe ID, use it solely to download and install Bridge CC and be able to use Bridge CC (and only Bridge CC) past the typical 30-day trial period WITHOUT signing up for a Creative Cloud subscription plan? Or does one need to have either an active trial or an active subscription to be able to do this?
I was under the impression that Adobe Bridge CC was installed and managed separately from the rest of the Adobe CC apps and would be offered standalone for free. If someone knows these details, I'd love to know too. Thanks.

Bridge is nothing more than what used to be Photoshop's File Browser.
It is not offered for free, and it cannot even be installed or bought by itself.
You have to buy a single application that comes with it, such as Photoshop CS6, or subscribe to it, or subscribe to a single one of the CC applications, or suites.
Your impression was wrong.

URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

Hello,
My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
I have a deadline tonight, and really REALLY need indesign to work!!!.
Please help me!!
I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
Arteau / Kezumi

I'm having the SAME PROBLEM!!!
I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
"Your Trial Has Expired… Become a member…, etc".
My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
Thanks for any help you can give!
~Kim

Multiple Creative Cloud Subscriptions

I have multiple copies of Adobe Creative Suite purchased under my account and cannot find a way to add mulitple subscriptions of Create Cloud under that account. It apparently only lets you add one account.
For management reasons it does not make sense to add multiple Adobe accounts for additional Creative Cloud subscriptions.
Anyone know how to accomplish this?

Hi there,
Adobe's Creative Cloud uses a new identity-based licensing model which means only one subscription per Adobe account. You will want to look into the Creative Cloud Team Ready offer.
The Team Ready offer is a 12-month term based TLP (Transactional Licensing Program) offering that consists of immediate access to CS6 Master Collection and Adobe Photoshop Lightroom via ESD (Electronic Software Download). Customers of the Creative Cloud Team Ready offer receive ongoing value over time, including access to new Adobe tools, services, and applications as the offerings become available, including Adobe Edge, and Adobe Muse. You pay the same price as the Creative Cloud Team offering and will be automatically transitioned to the Team Membership when it is available later this year.
Check out this page for more information:
http://www.adobe.com/products/creativesuite/companies.html
To find a reseller, use this link. The reseller will be able to answer specific questions about pricing.
http://partners.adobe.com/resellerfinder/na/reseller.jsp
Michael

I got mistakenly charged twice for my Creative Cloud subscription this month.

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