I got my logic board replaced along with the memory but I just realized I no longer have Microsoft Word. I pair for it and now I no longer have it. What do I do because obviously Apple won't do anything about it.

Macbook Pro mid 2011
Logic Board and Memory replaced in July 2014
Going to type things up for school and just realized that I no longer have Microsoft Word (along with Excel, Powerpoint etc.)
I paid for Microsoft word when I first bought my Mac.

Reinstall it.

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I have an iphone 4 and it's not working, if i pay can apple replace it with the same model even though it's no longer for sale?

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or authoriized service provider (there are a few other requirements),
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Try running the 10.6.8 combo update.
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I have to get a new logic board, will this effect the memory on my 4s?

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Thry will replace, not repair, it.

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Logic board replaced, now network settings won't save

Got the black screen, Apple replaced the logic board on my MBP for free (yay, Apple!), but now it won't remember my network settings. I have to run network diagnostics, type in my pswd, etc., every time I wake from sleep.
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Hi Kren,
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Got logic board replaced, same problem! KERNAL PANICS!!!!

I got my logic board replaced about 1 month or so ago, due to a faulty gpu causing kernel panics whenever i played any games or used photoshop or anything that required a gpu or cpu to work hard. Now after waiting a month for the repair, the problem was not resolved. Any ideas??? Can I get it replaced? I noticed that the latop get extremely hot after maybe 10-15 mins of COD4 (too hot to touch) and then the game freezes and crashes or I get a kernel panic.

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Message was edited by: inski94

Logic Board replaced after randomly shutting down

I know there are a lot of posts on the randomly shutting down issue...
My MacBook started randomly shutting down after a month since I got it. Apple replaced the logic board and I got it back today. I read on some posts that people got their logic boards replaced and the problem continued. Is this likely to happen with my MacBook?
This seems to be a big issue. My friend got a MacBook last week and it started randomly shutting off within the first hour of use. He had it exchanged, and it's fine now... but for how long?

I don't think it would do any good to yell at the store manager/technician. Still, I do understand you since I got the same problem here. However, since my logic board was replaced, I got fewer RSD, which is a start...
Personnaly, I know that my MB is guaranted 1 year, so I won't hesitate to have it repaired, or exchanged if needed (after 3 repairs for the same problem usually). As a matter of fact, other than some RSD, my fan has started making noises when I power up my MB, when it is cool. I wait because there is no solution out there yet (for RSD, and my problems are not that bad.
By the way, reading many of the threads around here, we can almost state for sure that:
-the logic board
-the RAM
-the hard drive
-the heat sink
-the battery
are not the (direct) sources of RSD. This has to be proved for the processor and the fan.
To be followed...

Computer restarted because of a problem (after logic board replaced)

Anyone have any idea what caused this? I just got my logic board replaced still have a problem for some reason...
Interval Since Last Panic Report: 5695 sec
Panics Since Last Report:          1
Anonymous UUID:                    87BD6276-BE35-B661-C47E-08F7C56D4347
Mon Apr 1 10:03:48 2013
panic(cpu 3 caller 0xffffff8011cb7bd5): Kernel trap at 0xffffff8211cce130, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff8211cce130, CR3: 0x000000011a9dd000, CR4: 0x0000000000000660
RAX: 0x0000000000000001, RBX: 0xff802a4700000000, RCX: 0x0000000001000000, RDX: 0xff802a4700000358
RSP: 0xffffff81025bb6f0, RBP: 0xffffff81025bb720, RSI: 0xffffff8024659864, RDI: 0xff802a4700000358
R8: 0xffffff80122b2c80, R9: 0xffffff80122b2bb0, R10: 0x0000000000000000, R11: 0xffffff801227de88
R12: 0xffffff80122b2c80, R13: 0xffffff8024659860, R14: 0xff802a4700000358, R15: 0xff802a4700000000
RFL: 0x0000000000210006, RIP: 0xffffff8211cce130, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff8211cce130, Error code: 0x0000000000000010, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff81025bb390 : 0xffffff8011c1d626
0xffffff81025bb400 : 0xffffff8011cb7bd5
0xffffff81025bb5d0 : 0xffffff8011cce4ed
0xffffff81025bb5f0 : 0xffffff8211cce130
0xffffff81025bb720 : 0xffffff8011c2298c
0xffffff81025bb750 : 0xffffff8011c1e405
0xffffff81025bbf00 : 0xffffff8011c1e656
0xffffff81025bbf40 : 0xffffff8011cb8007
0xffffff81025bbfb0 : 0xffffff8011cce411
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x0000000011a00000
Kernel text base: 0xffffff8011c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 3993727249077
last loaded kext at 213142507123: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f93fa6000, size 229376)
last unloaded kext at 309159263554: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f92c44000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs          1.8
com.apple.filesystems.ntfs          3.10
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AGPM          100.12.69
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.3.1f2
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleSMCLMU          2.0.2d0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMuxControl          3.2.11
com.apple.GeForce          8.0.0
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHDGraphics          8.0.0
com.apple.driver.AppleIntelHDGraphicsFB          8.0.0
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleUSBTCButtons          235.4
com.apple.driver.AppleUSBCardReader          3.1.0
com.apple.driver.AppleIRController          320.15
com.apple.driver.AppleUSBTCKeyboard          235.4
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleUSBHub          5.2.5
com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
com.apple.driver.AirPort.Brcm4331          602.15.22
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
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com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleGraphicsControl          3.2.11
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com.apple.iokit.IOFireWireIP          2.2.5
com.apple.nvidia.nv50hal          8.0.0
com.apple.NVDAResman          8.0.0
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IONDRVSupport          2.3.5
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com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
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com.apple.driver.AppleUSBMultitouch          235.7
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
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com.apple.iokit.IOAHCISerialATAPI          2.5.0
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com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOUSBFamily          5.4.0
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com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
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com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
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com.apple.kec.corecrypto          1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Google Chrome caused the crash. Uninstall and reinstall it and also delete all the personal preferences and add-ins from it. Run with a basic load of it for a week and see if the problem comes back. If not, start adding your add-ins back on one at a time and retesting for a few days each time until you find the cause. If it remains stable, then it was problably something in the previous load of the app that caused it.
Apple shouldn't have replaced your system board based on this type of crash to begin with. An OS reload along with app reload would have been more warranted to see if it isn't a simple software issue.

Logic Board replaced, Time Machine wont recognize old backups

I just got my Logic Board replaced and obviously having the problem with Time Machine recognizing old backups. I looked at old forums and found the macosxhints page (http://www.macosxhints.com/article.php?story=20080128003716101) on how to fix the problem but when I try to enter cd /Volumes/Time Machine/Backups.backupdb into terminal it gives me a message saying "no such file or directory" i dont know where to go from here any help would be appreciated thanks for your time

instead of Time Machine in that command you should enter "name of your TM drive" (put the name of your TM drive there and KEEP THE QUOTES). However, as you seem to be unfamiliar with terminal you will very likely have further problems following that hint. Try this one instead
http://www.macosxhints.com/article.php?story=20081216145458979&query=%2Bfsaclctl

Any free logic board replacements in 2007?

I got my logic board replaced on my iBook G3 once before under the replacement program. Imagine my surprise when it died again.
I've read here in the forums how people have successfully lobbied for a logic board replacement past the 3 year window. Has anyone been successfully recently in doing this? I called Customer Relations and they told me there was no way I could get a replacement. Any tips on how to get this done?

Hi, and welcome to Apple Discussions.
The most recent report I've seen was this one, received last month from Europe.
You may want to try calling Apple again at (800) 767-2775 and ask for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
If the answer from Apple is absolutely, positively, "NO!" you may want to consider trying the shim fix suggested by John Sawyer in the Apple Discussions iBook G3 (Dual USB) Displays Forum:
[Y]ou can often fix this yourself by removing the iBook's bottom housing, and placing a shim of any sort, about 1mm to 1.5mm thick, onto the raised square on the bottom shield. I use a Scotch mounting square--you can get them in hardware stores and many grocery stores. When you reinstall the bottom case, it will press against this shim, which will press against the graphics chip, and may allow the chip to come into better contact with the logic board.
John Sawyer
CJS Macintosh Repair
Instructions for removing the lower case:
iFixit.com
If Apple doesn't come through, and the shim fix doesn't work (or you're leery of trying it), DT & T Computer Services in Fremont, California offers the cheapest repair I've found. They have a six-month warranty on the repair.
Once you get it fixed, try never to pick it up by the left front corner alone. Rumor has it that can contribute to logic board failure when the case flexes, causing the graphics chip to come loose from the logic board. If you're picking it up in your left hand (as I often do mine), pick it up in the center under the trackpad.
Good luck. Let us know how things go.

I got my logic board replaced along with the memory but I just realized I no longer have Microsoft Word. I pair for it and now I no longer have it. What do I do because obviously Apple won't do anything about it.

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