I got my Macbook Pro stolen and I have been tracking it using iCloud and Findmyiphone app but Police can't help me
Someone busted my driver side window and went straight to my trunk and they took my Nikon camera and my Macbook Pro 15" along with my other belongings for photography. I called 911 when I got the email from findmyiphone app but they took 6 hours to see me. I live in Vallejo CA. I have been checking my app and they opened my laptop again so I was able to track it again. It was still on the same house that I saw. I match the map from findmyiphone to google earth and got the address. But 911 still can't me out. They even told me that they will not keep following a stolen laptop. I was happy about this app but I can only see the theive using it. I WISH SOMEONE CAN HELP ME. I just got back from the police station and I talked to a cop who was in the parking lot. He just told me that "we can go there and knock and ask but when they said no we can just back out".
I don't know what else to do. I already locked the device using the same app. The fact that I know where it is hurts a lot and I feel helpless at the same time.
Same thing here, my Air was stolen back in December, it was turned on for the first time just 10 minutes ago. Only problem is they are in MA, I'm here in CA. I don't know what to do... It's already been reported as stolen with the MA State Police and there was no fixed address to link it to, I think it was a moving car. Anyhow, they turned it back off so the signal is lost now. What should I do if it gets tracked again. I really want my computer back, it was a gift .
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I recently got a new laptop, it has no music on it and I have been plugging my iPod in and listening to music that way. Tonight it decided to sync with my iTunes and deleted all of my music. Is there any way I can get my music back?
See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities -
I purchased the 30 day subscription of Adobe Pro for my Mac Air and downloaded the app and opened it as instructed. Nothing appears to happen after that and I have been unable to use Adobe Pro thus far.
I previously downloaded a trial version of Adobe Pro and had used it the last 30 days. Today I just clicked on the link from my purchase confirmation and downloaded some type of installer. Once I clicked on the installer and gave it permission to do whatever it needed to do, it just sort of stalled. I am running Mac OS Yosemite. I thought Yosemitie might be part of the problem because it has given me occasional problems with Word and some other programs.
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my computer has become much slower and may have been infected. Is there any course of action I can take in solving this problem?
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Even if the test is negative, you should make a "Genius" appointment at an Apple Store to have the machine tested more thoroughly. -
I bought license for adobe creative cloud but i can't use any of the programs. I already used the 30 days trial and after that i couldn't use a single one of the programs. can anybody help me...
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I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???
You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
this is bullshite again, i just updated the phone my partner gave me and now is locked and he doesn't remember ever using icloud and all my icloud accounts are not working, *** what's this now Apple ? good idea to secure us but seriously many will have t
If your device is disabled...
Connect to your computer in recovery mode per the instructions in http://support.apple.com/kb/HT1212
You may need to do this more than once. -
Hello. i'm trying to Redeem my account with a 25GBP ITunes card and it says it must be used on a UK Store Front. Can someone help as my account is billed in USDollars
What it's telling you is correct. Gift cards are valid only in the country in which the card was issued. You cannot use an iTunes card issued in the UK in a US iTunes Store account. Give or sell the card to someone who can use it in the UK.
Regards. -
I want to listen to a 20 minute hypnosis on itunes on my ipad before sleep, and stop the next track playing because it then wakes me up. Can you help?
Hi jenwood2!
It seems like the best way to do this would be to make a playlist from just the one song that you want listen to while falling asleep. Our iPad User Guide explains exactly how to do this:
manuals.info.apple.com/en_US/ipad_user_guide.pdf
And I have echoed the relevant information here:
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Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I have a mid2009 MacBook Pro running Mavericks for which I have been using a USB WD HD for Time Machine. I'd like to get a wireless HD and start a new Time Machine backup for this Mac and retire the 5 year old WD drive. Can I start over?
no archive/ backup is perfect, HD clones can be set to make incremental additions, same as time machine however, though they are more time involved in doing so.
See the + and - of all data backup/ archives below and "spread it around".... or the "dont put your eggs all in one basket" philosophy.
Peace
Data Storage Platforms; their Drawbacks & Advantages
#1. Time Machine / Time Capsule
Drawbacks:
1. Time Machine is not bootable, if your internal drive fails, you cannot access files or boot from TM directly from the dead computer.
2. Time machine is controlled by complex software, and while you can delve into the TM backup database for specific file(s) extraction, this is not ideal or desirable.
3. Time machine can and does have the potential for many error codes in which data corruption can occur and your important backup files may not be saved correctly, at all, or even damaged. This extra link of failure in placing software between your data and its recovery is a point of risk and failure. A HD clone is not subject to these errors.
4. Time machine mirrors your internal HD, in which cases of data corruption, this corruption can immediately spread to the backup as the two are linked. TM is perpetually connected (or often) to your computer, and corruption spread to corruption, without isolation, which TM lacks (usually), migrating errors or corruption is either automatic or extremely easy to unwittingly do.
5. Time Machine does not keep endless copies of changed or deleted data, and you are often not notified when it deletes them; likewise you may accidently delete files off your computer and this accident is mirrored on TM.
6. Restoring from TM is quite time intensive.
7. TM is a backup and not a data archive, and therefore by definition a low-level security of vital/important data.
8. TM working premise is a “black box” backup of OS, APPS, settings, and vital data that nearly 100% of users never verify until an emergency hits or their computers internal SSD or HD that is corrupt or dead and this is an extremely bad working premise on vital data.
9. Given that data created and stored is growing exponentially, the fact that TM operates as a “store-it-all” backup nexus makes TM inherently incapable to easily backup massive amounts of data, nor is doing so a good idea.
10. TM working premise is a backup of a users system and active working data, and NOT massive amounts of static data, yet most users never take this into consideration, making TM a high-risk locus of data “bloat”.
11. In the case of Time Capsule, wifi data storage is a less than ideal premise given possible wireless data corruption.
12. TM like all HD-based data is subject to ferromagnetic and mechanical failure.
13. *Level-1 security of your vital data.
Advantages:
1. TM is very easy to use either in automatic mode or in 1-click backups.
2. TM is a perfect novice level simplex backup single-layer security save against internal HD failure or corruption.
3. TM can easily provide a seamless no-gap policy of active data that is often not easily capable in HD clones or HD archives (only if the user is lazy is making data saves).
#2. HD archives
Drawbacks:
1. Like all HD-based data is subject to ferromagnetic and mechanical failure.
2. Unless the user ritually copies working active data to HD external archives, then there is a time-gap of potential missing data; as such users must be proactive in archiving data that is being worked on or recently saved or created.
Advantages:
1. Fills the gap left in a week or 2-week-old HD clone, as an example.
2. Simplex no-software data storage that is isolated and autonomous from the computer (in most cases).
3. HD archives are the best idealized storage source for storing huge and multi-terabytes of data.
4. Best-idealized 1st platform redundancy for data protection.
5. *Perfect primary tier and level-2 security of your vital data.
#3. HD clones (see below for full advantages / drawbacks)
Drawbacks:
1. HD clones can be incrementally updated to hourly or daily, however this is time consuming and HD clones are, often, a week or more old, in which case data between today and the most fresh HD clone can and would be lost (however this gap is filled by use of HD archives listed above or by a TM backup).
2. Like all HD-based data is subject to ferromagnetic and mechanical failure.
Advantages:
1. HD clones are the best, quickest way to get back to 100% full operation in mere seconds.
2. Once a HD clone is created, the creation software (Carbon Copy Cloner or SuperDuper) is no longer needed whatsoever, and unlike TM, which requires complex software for its operational transference of data, a HD clone is its own bootable entity.
3. HD clones are unconnected and isolated from recent corruption.
4. HD clones allow a “portable copy” of your computer that you can likewise connect to another same Mac and have all your APPS and data at hand, which is extremely useful.
5. Rather than, as many users do, thinking of a HD clone as a “complimentary backup” to the use of TM, a HD clone is superior to TM both in ease of returning to 100% quickly, and its autonomous nature; while each has its place, TM can and does fill the gap in, say, a 2 week old clone. As an analogy, the HD clone itself is the brick wall of protection, whereas TM can be thought of as the mortar, which will fill any cracks in data on a week, 2-week, or 1-month old HD clone.
6. Best-idealized 2nd platform redundancy for data protection, and 1st level for system restore of your computers internal HD. (Time machine being 2nd level for system restore of the computer’s internal HD).
7. *Level-2 security of your vital data.
HD cloning software options:
1. SuperDuper HD cloning software APP (free)
2. Carbon Copy Cloner APP (will copy the recovery partition as well)
3. Disk utility HD bootable clone.
#4. Online archives
Drawbacks:
1. Subject to server failure or due to non-payment of your hosting account, it can be suspended.
2. Subject, due to lack of security on your part, to being attacked and hacked/erased.
Advantages:
1. In case of house fire, etc. your data is safe.
2. In travels, and propagating files to friends and likewise, a mere link by email is all that is needed and no large media needs to be sent across the net.
3. Online archives are the perfect and best-idealized 3rd platform redundancy for data protection.
4. Supremely useful in data isolation from backups and local archives in being online and offsite for long-distance security in isolation.
5. *Level-1.5 security of your vital data.
#5. DVD professional archival media
Drawbacks:
1. DVD single-layer disks are limited to 4.7Gigabytes of data.
2. DVD media are, given rough handling, prone to scratches and light-degradation if not stored correctly.
Advantages:
1. Archival DVD professional blank media is rated for in excess of 100+ years.
2. DVD is not subject to mechanical breakdown.
3. DVD archival media is not subject to ferromagnetic degradation.
4. DVD archival media correctly sleeved and stored is currently a supreme storage method of archiving vital data.
5. DVD media is once written and therefore free of data corruption if the write is correct.
6. DVD media is the perfect ideal for “freezing” and isolating old copies of data for reference in case newer generations of data become corrupted and an older copy is needed to revert to.
7. Best-idealized 4th platform redundancy for data protection.
8. *Level-3 (highest) security of your vital data.
[*Level-4 data security under development as once-written metallic plates and synthetic sapphire and likewise ultra-long-term data storage]
#6. Cloud based storage
Drawbacks:
1. Cloud storage can only be quasi-possessed.
2. No genuine true security and privacy of data.
3. Should never be considered for vital data storage or especially long-term.
4. *Level-0 security of your vital data.
Advantages:
1. Quick, easy and cheap storage location for simplex files for transfer to keep on hand and yet off the computer.
2. Easy source for small-file data sharing. -
Battery dying faster than normal and I have been to the Apple Store and battery is fine
Is anyone else experiencing this? Both my iPad and my iPhone 5 started to have the battery die 2x faster after the latest upgrade. I have reset it without losing data and I am about to reset one of them back to original. Any one have any suggestions? I am thinking that one of my apps is trying to always load or search for wifi but not sure and don't know how to figure out which one it is.
I have been to the Apple store and they have checked my batteries and both are fine. The staff suggested that I let the battery die right down and completely charge it and then shut it down for a few seconds. so that the device is " clean" and then turn it back on but that didn't work at all.You can poke around in the settings. There's a lot of stuff defaulted to on that you may not need. Such as notifications. Background app update, background app update. Try turning those off and see if that helps.
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I have installed a trial of Adobe illustrator on my macbook pro. It is the 2014 release of adobe illustrator. I want to trace an image using the custom trace button.
I start a new document. Then I place my scanned pencil/colored pencil drawing, in to the document. I have tried scanning and then placing it as a jpeg, bitmap, and tiff file. I have tried scanning and then placing it, in color and in black and white. The scan mode I use is flatbed. Adobe illustrator allows me to select the default button and one of eleven preset buttons (e.g high fidelity photo), but it does not allow me to click the custom trace button. The custom trace button is grey while all the other buttons are white.
Does anyone have any ideas how I could custom trace?It seems pointless to adjust it afterwards because it is then only a couple a pencil lines rather then a full drawing. And how do I adjust it afterwards? Would I do this using the different buttons under the window button?
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I cannot seem to get all of my music shared across the network from my MacBook Pro to my iPad. This was not an issue a few days ago. I can see all my songs if sorted that way, but if i sort by artist, only a few of them are present. Can anyone help or have any insight?
Well I didn't think of it before, but I logged out of my apple ID othe iPad's home sharing. The I logged back in and it worked. It's a little weird, but I will take it. Thanks!
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I have an iPod touch that I often use to manage different events for work. I have been able to sync the events on my calendar from my MacBook Pro to the iPod touch successfully using wifi. What I really need to do though is sync my iPod calendar events to my MacBook Pro calendar. Is this possible? How do I set this up? It would be a huge help if I could transfer the events on my iPod calendar to my computers calendar. I currently have the wifi sync option on and have turned on the sync calendars option in iTunes. Thank you for your help!
For resetting the sync history on a Mac running Lion - 10.7.x if needed.
http://support.apple.com/kb/TS1627
If you see the Sync menu in the menu bar, skip to step 3:
If you do not see the Sync menu in your menu bar, skip to step 7.
Hold the Option key on your keyboard, then click the Sync menu in the menu bar:
if you see the Sync menu but you are unable to open it, skip to step 8.
Choose Reset Sync Services.
Click Reset Sync History.
Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
In the Finder, choose Utilities from the Go menu.
Open Terminal.
In the Terminal window, type or paste the following command on a single line:
/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
Press Return.
Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $). -
Hi
I;m having so itunes match issues.
I ran itunes match. I';ve since foumd, I think:
a) if incorrect genre etc data has been uploaded to icloud, I cannot find how to delete it and reupload correct song and data. I am presently assuming that once songs are matched, the meta-data, genre, etc etc thats uploaded is now treated as 'the master' by itunes.
Question: if I want to change the genre on a track, whats the correct way to overwrite the data held in the icloud? if I delete the track i just bring down the old incorrect genres again!
b) I've deleted from the icloud all my music tracks (select all, delete, Y to delete tracks from icloud). I have turned off itunes match on my ipad, iphone, appletv mac and windows pc. I've deleted the itunes library files too from mac and pc in desperation. But hours /days later, when I turn on itunes match on mac or pc, it tells me i still have 9k tracks in icloud. All with the old, wrong meta-data ready to mess up my [now-corrected] files back on my pc!
I cannot delete them no matter what I do. The number of tracks in the cloud was 12k, now 9k so its reducing, by about 1500 tracks a day.
does it really take itunes servers that long to delete the tracks I've asked it to delete, or am i seeing garbage data?
is there a quicker way of deleting all my itunes match library, songs and data?Thanks for the helpful replies.
My original intention was to 'upgrade' some of my tracks. In those cases, I'd iTunes matched, and the process was completed.
I later downloaded those new tracks but found during that process, the tracks I was downloading had the old metadata.
I guess the idea there is to update the local genres, 'update iTunes match' and wait. How long, I don't know but that's the current solution,yes ?
Thing is I was trying to get my local library updated and, as I thought it, back in order, but was finding my local genre updates were being overwritten. I had a lot of tracks that kept on stating they could be downloaded so I thought the new files hadn't been copied down...
I think I was trying to get match to do too many things at once.
Deleting my tracks in the cloud? Was an act of desperation to start over with all known good genres locally and to re- upload, start over. I'd read in some forum or other to do that, I guess that was wrong,
Ok so I will.. Err,
A wait and see how long it takes to delete my tracks in the cloud ie let it complete the process I'd already started.
B Correct my local tracks genres
C Wait til those changes propagate up to the iCloud ( or whatever the right term is)
Q1: How long should I wait for A and C to complete?
Q2: Is it 100% definite that local genre changes will get copied up to the cloud, when I 'update iTunes match'?
I don't see any animated cloud icon, but I will watch for it!
Thanks again
Iain
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