I got new pc and ADE will not let me authorize with my old ID because it had been used on another computer. Help didn't get to me while I waited an hour.

How can I create an ID for ADE on my new computer? It tells me I can't use the email that was used for another computer.

Hi and Welcome to the Community! Sorry, but clarity is absolutely critical in this case...hence:jasonallencataldo wrote:
Everytime I try to set it up it says, "email already in use, enter a different one".
Please clarify exactly the steps you take to get to that point (e.g., boot up > initial configuration screens > configure BBID, etc.). Also, please clarify the exact and complete content of the error message presented. Clarity is critical here...so please be very careful and very exact. If we guide you wrongly, you could lose everything. Let us know.

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