I got "This connection is untrusted," on a website I visit everyday. I wasn't given any options to choose for a solution.

I tried to log into a site that I use on a daily basis for my freelance writing. In the middle of the page - where it lists my reports - is a box that says, "This connection is untrusted." I read some other Help articles and one said there should be three options, one which allows me to continue. In my instance, there were no options to do anything to continue or to leave the page.

I don't know what an iframe is. When I right-clicked, it said that this website does not supply ownership information.

Similar Messages

This Connection is Untrusted and few websites layout is broken

I have tried almost all the solution to get rid of the issues but could not find a solution.
My Chrome and IE is working fine as its expected in same machine but not firefox.
Issues - 1
Website layout is disorted eg.
https://support.mozilla.org/en-US/products/firefox?as=u&utm_source=inproduct
https://www.facebook.com/
Issues - 2
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
I have tried following Solution:
1. Uninstalling firefox completly including deleting profile + reboot + install
2. Reset the Firefox
3. Clear the caches and evreything.
But could not solve my problem so now I am posting this questions. I am using Latest Firefox with Windows 7.
Please help me to get rid of these issues as I am highly dependent on Firefox.
-Rajesh
troubleshoot info
Application Basics
Name: Firefox
Version: 33.1.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: [email protected]
Name: WebEx Productivity Tools
Version: 2.0
Enabled: false
ID: [email protected]
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0416
DirectWrite Enabled: false (6.1.7601.18245)
Driver Date: 6-3-2013
Driver Version: 9.18.10.3204
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
browser.startup.homepage_override.buildID: 20141113143407
browser.startup.homepage_override.mstone: 33.1.1
dom.mozApps.used: true
extensions.lastAppVersion: 33.1.1
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:
* what is the '''error code''' shown under ''technical details'' on the error page?
in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):
* which '''issuer information''' does the certificate contain?
thank you!
[["This Connection is Untrusted" error message appears - What to do]]

I get "This Connection is Untrusted" on every website?

I've uninstall firefox and changed the time and I can't get the bowser to work. Every single webpage gets the This Connection is Untrusted message. Every website gets the error message (Error code: sec_error_unknown_issuer). I don't have any problems with IE only firefox won't work. I just bought the computer 2 days ago so im sure its not a virus. I have Kaspersky internet security

It didn't work. I could not find KasperskyAnti-VirusPersonalRootCertificate in firefox. I have windows 8.1 so I don't have a start button. I made hidden folders viewable from the control panel, but I couldn't find the certificate

Why am I getting the message 'this connection is untrusted' when trying to access iCloud through Mozilla Firefox?

I use Mozilla Firefox and have never had difficulty before, but today I got 'this connection is untrusted' when trying to open iCloud. There was no option to override this.
The Technical Details said:
www.icloud.com uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)
Help!

Clear your history/cookies and stuff like that on Firefox and then retry. If that doesn't work try restarting the computer or accessing iCloud via Google Chrome or Safari for the time being. I feel your pain, I love Firefox.

While replaying ajax truclient scipt in loadrunner i am getting "this connection is untrust" error in the 40th step. I tried by deleting cert8 file but no use

while replaying ajax truclient script in loadrunner 11.0, getting error "this connection is untrust" page in 40th step. Add this exeception permanently check box is disable when i got the exeception certificate file. i tried with by deleting cert8.db file in loadrunner ajax truclient profile but still same result.
can any one guide me to resolve this issue...

Is that content loaded in an iframe?
You can check that via the right-click context menu to see if there is a "This Frame" item. 
If that is the case then try top open the frame in a new tab or otherwise check the Technical Details of the error message.

This connection is untrusted while opening gmail, facebook

As of this morning i have not been able to open gmail or facebook with firefox.
1. I have not made any OS changes or antivirus changes since yesterday.
2. I always set my cache and history to be cleared when i close firefox.
3. I uninstalled and reinstalled firefox a few times (completely following the instructions on the mozilla page where the hidden roaming firefox directory is to be removed).
4. I reverted back to Firefox 32.0.3 and it did not solve the problem.
5. I ran malwarebytes and Microsoft Forefront Endpoint Protection and there are no viruses or malware detected.
6. I am running Win 7.
7. I can open these sites without a problem on Chrome or IE.
8. Google.com opens fine and i do a search for gmail through google.com and it displays the "connection untrusted message". Details are below:
This Connection is Untrusted
You have asked Firefox to connect securely to mail.google.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
mail.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

Thanks for your input. My issue got fixed. It seemed to be a proxy issue. Once this variable was set in about:config to the proxy name I was again able to access all the above mentioned sites: ''network.negotiate-auth.trusted-uris''. The value of this variable was '''thenameofmycompany.com'''.
I don't know what happened to change this overnight when i did not update the browser but somehow this was the issue. Also looks like when i downloaded and installed firefox this variable did not get set automatically.

This connection is untrusted with Error code: sec_error_unknown_issuer.

Hello,
When I try to open G-Mail & twitter and some other trusted websites, I got the following warning "This Connection is Untrusted" with Error code: sec_error_unknown_issuer.
For most of the site, I can bypass by clicking « I understand the risk » but this is a bummer but for Gmail and Twitter, there is no other button than "Get me out of here"
When I go through « about:support » and « reinitialise » system, I no longer have the problem, but not only it erases all my personnal set-up but the problem always come back when I restart my system
Date and time are set right.
I have also tried to reinstall completely FIREFOX to no avail
I am using McAfee Total protection 2014 & Firefox 31.0 on Windows 7 64 bits.
I have had this problem for the last 5 days and only Firefox.
Other Browser ( IE8.0) is working fine
I have searched for solutions but they all failed -
Deleting cert8.db did not solve the problem either
How do I solve this Problem?
Thanks and Regards

You can check the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See "Firefox connection settings":
*https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Can't skip "This Connection is Untrusted" error page

The SSL certificate for one of the sites I use expired today a couple hours ago, and the devs of that site still haven't had spare time to update it yet. Suppose it's not a big issue, in most (other) browsers you can just review the problem and click on "continue anyway" link or something like that, when you're sure that the certificate was expected to become invalid. So you can visit the page requested with broken certificate in _single_ click. But not in Firefox.
As I remember - some time ago on the Cert Error page there was "I understand the risks" paragraph with the button "Add exception" below. Looks like it got disabled in Firefox 30 as I don't see it there. Okay, I googled around and found out that in about:config page there's a secret option browser.xul.error_pages.expert_bad_cert which was in disabled state by some reason (I personally haven't ever touched it before). Okay, now I'm able to open the ugly "Add exception" window, but when I add exception - nothing happens. Neither temporary not permanent exception option allowes me to view the site. "This Connection is Untrusted", browser says. Period.
After that I've tried to install "Skip cert error" add-on - with no success. Even if I add the site URL to whitelist in add-on options, which "in theory" should bypass ANY security checks for this exactly domain - then I still end up staring at "This Connection is Untrusted" error which simply can't be bypassed by any means.
The sites I've tried to reach are https://lists.openwrt.org and https://forum.openwrt.org. It's interesting though, the certificate is also expired at https://openwrt.org, but that site can be added to exception list and then firefox opens it. However I see completely NO WAY to make firefox open https://lists.openwrt.org or https://forum.openwrt.org.
I've run out of ideas and came here. Hope somebody knows how to workaround this issue.
PS: I wonder why the hell there's no option to bypass the check by some _simple_ means like in other browsers so that I could reach requested site in seconds rather then searching for settings/addons/workarounds for hours. Thank you firefox for such enourmous care for security, you've made me run Internet Explorer again...
Update 1:
It appears that in this case the certificate was registered for domain openwrt.org, but was also used for forum and lists subdomains. Now it is expired, but the expiration issue can be ignored by exception list only for openwrt.org itself. Other subdomains are actually added to exception list, but it doesn't work for them, so that browser is stuck at "untrusted connection" error which can't be ignored or skipped. What a shame.
Update 2:
I was quiet wrong in Update 1: in fact the SSL certificate for openwrt.org was Level 2 certificate with correcly registered subdomains like forum.openwrt.org and lists.openwrt.org. However when the certificate expired, only openwrt.org exception worked and the site was browseable. All the subdomains could be added to exceptions but regardless of that fact firefox refused to open those sites and was stuck on unskippable "untrusted connection" error page.
For now openwrt.org maintainers have already renewed their certificate so the problem can't be observed on those domains anymore. However I believe that the problem in firefox exceptions handling still exists and should be fixed in future firefox releases.

Hi kozaki, this thread is about an older version of Firefox. Could you start a new question?
For what it's worth, I see the "I understand the risk" section of this page in Firefox 33.0.3: https://forum.anomos.info/ -- but I have not added an exception for the top level site, so maybe that's a partial explanation for the difference.
Also, a new release of Firefox is out today which makes some changes for certificate issues.
To start a new Q: https://support.mozilla.org/questions/new/desktop/fix-problems
If the suggested articles are not useful, scroll past them to continue with the form.

This Connection is Untrusted

I got this message yesterday. I got this message on one of my other PCs quite a while back, and it was a date/time issue, but on this pc that is not the case my date and time are correct. Any help would be very appreciated.
This Connection is Untrusted
You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
Technical Details
www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

Disabling the option does not allow firefox to pass through a proxy server.
See here for more information about proxy server: http://en.wikipedia.org/wiki/Proxy_server

'This Connection Is Untrusted' Won't Go Away

I have been using Firefox for a while, but then suddenly some websites came up with 'This Connection is Untrusted'. Whenever I got this, I added an exception and everything was fine. All of a sudden, when I tried accessing a page on Facebook, the message came up again, without the option to add an exception. I've been searching through google for an answer, but haven't found anything that worked. It's really annoying.
Here's the full message I get:
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be veri
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
Technical Details
www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

"This connection is untrusted" shows up CONSTNATLY!!! and I cannot move the page down to get to the bottem of I understand the risks to override it. How do I do that or how do I TURN IT OFF!!!

Even sending this message gets the" This connection is untrusted"!!!!!How is that for stupid!!! How do I turn it off or do I have to use some other site and wipe firefox off my computer.

Just got this warning for facebook, Amazon, and Google, I have just told my clients to stop using firefox until the problem is fixed, it is a support nightmare because you have inexperienced users calling in convinced that they have a virus on their computer, and that they need to unplug the internet to prevent anything bad from happening.
I had one customer call in and say, "it says get me out of here, Oh my God what have I done I should never have gone online"
You know what can we have a better more accurate statement, on that warning, like Hi, thanks for stopping by this website may be sharing a security certificate with a parent organization, it may not really be a bad thing we just wanted you to know about it before you go on your merry way. Oh and by the way were going to make you jump through hoops and clicks check boxes and do this and do that before we let you go on your merry way, wait, " Are you really sure that you want to be doing this?" Do you know what your doing, perhaps you should call your ISP for advice, and get support from someone who has nothing to do with this issue.
Thanks Guys, appreciate all the calls, perhaps I should give them your email address. $%^$%#$

I just downloaded the new version of Firefox and now every site I used to use such as Facebook, Twitter, and Youtube show "This Connection Is Untrusted"

I just downloaded the new version of Firefox and now every site I used to use such as Facebook, Twitter, and Youtube show "This Connection Is Untrusted". Even when I do accept the risks the site no longer looks the way it's looked for years. Twitter doesn't even give me the option to accept the risks at all and shows this error (Error code: sec_error_unknown_issuer). I've tried resetting Firefox, I've checked the time and date, and I've removed and added Firefox to see if that would work. Nothing seems to be working so I can see the sites the way they normally would be instead of "coded". Can anybody help me please?!!! Thanks

ok, unfortunately the fiddler2.com issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

Every time I try to log into ANY website that is secured, I get an error message "This connection is untrusted."

The error message is:
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection.
Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
Steps I have take so far:
Verified that system clock is correct
Cleared all cache, history, cookies, etc.; didn't help
Started Firefox in Safe Mode; didn't help
Disabled all Firefox extensions; didn't help
uninstalled and reinstalled Firefox using Control Panel; didn't help
Ran Microsoft Safety Scan for malware; nothing was found
Other information:
This problem exists ONLY in my user profile and ONLY in Firefox. All 5 other users can run Firefox with no problem. I can run IE and Chrome with no problem.
Problem exists in ALL secured (https) sites.
I use Avast and Windows Firewall. Had never heard of ESET or BitDefender before searching these forums.
A lot of the sites don't give me the option to Make an Exception. The two that I tried to make exceptions for, still wouldn't open.
Run Windows 7 64-bit

unfortunately the fiddler2 issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
 reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

This Connection is Untrusted keeps coming up. It won't accept any certificates.

Whenever I try to go to any page that requires a log in I keep getting this message page "This Connection is Untrusted". On some pages it won't give me the option to accept and go on ( example: when I try to log in to YouTube). It seems that Firefox does this when I unplug my computer for a couple of days. I've tried to go into settings and change the certificates part but I can't get anything to work.

Check the calendar/clock on your computer, to be sure that the date/time are correct. If your computer will not hold/keep the correct information, you may need to replace the "coin" battery on your motherboard (see your manufacturer or your computer manual for instructions and to determine whether you have a replaceable battery or if it is soldered to the motherboard).
*http://kb.mozillazine.org/SSL_Security_Error
*Set date time Windows XP: http://www.techyv.com/questions/date-and-time-setting-windows-xp
You can view the certificate information by clicking the Site Identity Button (icon at the left end of the Location/URL bar; see below) when on the page, then click More Information, on the Page Info "Security" tab, click "View Certificate", then on the "General" tab, look at dates under "Validity".
*https://www.mozilla.com/en-US/firefox/security/identity/
*https://support.mozilla.com/en-US/kb/Site+Identity+Button
*http://www.dria.org/wordpress/archives/2008/05/06/635/
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site

This started for me 1/17/2011 on the savingsbank.com website:
Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site https://www.savingsbank.com
NO other browsers - Explorer, Chrome, Safari - give this error box on this site. Please advise if this has to do with the bank site? or Firefox compatibility.
Saw in a forum someone else having this problem and they were told it had to do with their Date and time being off?? I've been on several computers, all with the correct date and time and they've all shown this Insecure Certificate statement on my bank site with Firefox and no other browser.

I've looked at the banking site with IE8 and it does NOT show me that "This connection is Untrusted" window. (please see attached screen shot of viewing the site with IE8) It opens fine and has "Identified by Network Solutions" showing on the address bar as it always does.
The latest version of Opera (not earlier ones) does show a problem with the website's security certificate.
We've contacted the bank about this, and they say there's no problem with their certificate but are looking into it.
My question remains, why only Firefox and one version of Opera claim this and NO other browser?

I got "This connection is untrusted," on a website I visit everyday. I wasn't given any options to choose for a solution.

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