I got this morning the common issue "Restore your BBM information"
Dear BB Staff,
Today this morning while I'm chatting suddenly my BBM shut-off and goes to the loading process with message "Restoring your BBM information" now it's been more than 1 hour on this status, what should I do to fix this issue? Is there direct support email to escalate this issue? I know this is so furestrating but what make it worse that no body care!!!
Waiting for your respond.
Regards,
Yasir
Hi! Welcome to the forums.
Im sorry to hear you're having issues with your BBM.
Try doing a hard reset first (while the device is turned on, remove the battery and sim, put it back after 1-3 minutes)
Try opening bbm again and make sure you have sufficient connection.
If that doesn't solve the problem, i suggest to delete BBM and downloasd it again on BlackBerry World.
Good luck. Keep us posted
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http://supportforums.blackberry.com/t5/BBM-for-BlackBerry/Useful-help-links-for-BBM-on-BlackBerry/td...
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