I guess the problem come from me or I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?

Question

I guess the problem come from me but I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?
One more thing. I just update my iphone that my boss gave to me but it seems to be like it giving me some trouble. My iphone was updated not too long and was successful. I try to lock into it and it telling me emergency call. I plug it to my itune and it telling me that the sim card is not valid or supported. So I inserted my sim card that I usually use to call and it still saying the same. Please help me get into it.

Answer 1

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time.  That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue.  In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies.  But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website.  Literally 99% of what they can do over the phone is just walking you through the publicly available support articles.  In other words, you're paying the fee to have them do your research for you.  It's like hiring a research consultant to go look stuff up in the public library so you don't have to.  You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks.  You know how to make coffee.  Everyone knows how to make coffee.  And Starbucks coffee isn't any better than what you could make at home for far less.  But you want the convenience.  So you're really paying a convenience fee.  Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.